Sheehy Ford of Richmond

Reviews

• SV

  Springman Vlogs

  3 days ago
  5.0
  My dad and I were looking for a ford explorer ST we looked everywhere where we lived in NC we couldnt find one with the rear beach seat in my area, so I looked on Sheehy ford of Richmond's website and found one! Mikes was our sales person he was able to get where we wanted to be on payments, not only did he make sure we were happy, when we pulled the trigger on the deal he made sure it washed every time it got dirty from sitting on there property while my dad and I were trying to find a day to come up and pick it up, he wasted no time to make sure we knew all the cars features and to show us how they work, needless to say our experience was awesome, what ever our next ford will be weather it's for me or my mom and dad, we will go back to Sheehy the car and experience was worth driving the 8 hour round trip, I would do it again in a heart beat if we wanted to get another ford, Thank you Mike for the amazing sales experience.
• CM

  Christy Martin

  Aug 26, 2026
  4.0
  The start of my experience was not positive. The person I met first was not friendly. He made very little eye contact and seemed put out by helping me. My appt. Was for 10:00 and my truck didn’t get driven into the garage until 10:38. After I received a text of a video of my truck I went out to talk to Kevin who I had, had no contact with yet and he wasn’t at his desk. I believe the man I spoke with was Alan, the desk next to Kevin. He was extremely friendly and helpful. He actually asked me how he could help. That was a first for the day. I did respond to the initial text from Kevin asking if there was some place I could sit outside. No response. The man sitting closest to the door told me about the picnic table outside under the tree. Before I left I spoke with Kevin and he explained that with no wrench or check engine light on there was nothing that could be done until it came on and stayed on. As far as work done the experience was positive. If I am correct that the man next to (left if facing) Kevin is Alan he did a fantastic job! He is the only reason for the 4 rating.
• TS

  Theresa Sorrell

  Aug 24, 2026
  5.0
  I used brought my F150 in on a Friday for a Ford recall fix. Staff was very pleasant and courteous. Informed me it could take 1-3 hours. Not a problem. Kept me informed as they worked. It only took 2 hours. I went on the next Monday for my normal scheduled maintenance and state inspection. My team did an outstanding job. They kept me up to date on the status of work as they went along. Received a short video. They asked if I needed anything to let them know. Everything went well. I highly recommend Sheehy Ford. To me they are the best in area. I have used several others in area on past vehicles and have not received the kind of service that Sheehy has given me.
• GH

  Glenn H

  Aug 17, 2026
  5.0
  Last week I stopped in after interacting with your salesman, Joe Faupel, on line for a couple days. I came into the showroom last Thursday, met Joe in person, test drove a 2025 ‘leftover’ Ford Maverick Hybrid, discussed the $’s and drove out a few hours later with my new truck. Joe was informative, very professional, low pressure (I have been known to walkout on high pressure salespeople more than once 😳😉) and I will be happy to recommend Joe to friends and family in the future. 5 stars to Joe and the rest of the team at Sheehy Ford! Full disclosure, I’m a part time employee at Sheehy Lexus just down the Midlothian Turnpike. But the above statement is 100% descriptive of my entire experience with Joe Faupel, and it’s the first time I’ve bought a car since relocating to the Midlothian area. Regards and thanks again to Joe Faupel Glenn Hayden
• MM

  Melanie Middleton

  Aug 14, 2026
  1.0
  I strongly recommend that customers take their business elsewhere rather than purchase or service a vehicle at Sheehy Ford of Richmond. After what our family has experienced, I no longer believe this dealership has earned the trust of its customers. My elderly grandmother is a longtime Sheehy customer and VIP member. She was driving within her lane in Sheehy Ford of Richmond’s service bay when a transport vehicle operated by 4 Shores Transporting and Logistix LLC (USDOT #3218336) opened its door into her lane of travel. Instead of what we believe should have been a transparent and impartial handling of the incident, the transport company is attempting to place responsibility on my grandmother, and the manner in which Sheehy Ford of Richmond has handled this situation has caused our family to seriously question the dealership’s honesty and integrity. We have been provided photographs of damage to the transport vehicle, but no video evidence establishing that my grandmother caused this accident has been presented to us. Individuals identified as witnesses, employees of the dealership, have provided accounts supporting the dealership and transport company. Based on how this unfolded, we have serious concerns about whether these accounts were developed independently and whether this matter was handled objectively. From our perspective, the dealership and transport company have closed ranks around a version of events that places responsibility on an elderly customer, while ignoring the fundamental issue: the transport vehicle's door was opened into the lane in which she was already traveling in the service bay to which they are saying there is no video evidence. If Sheehy Ford of Richmond has surveillance footage covering the service bay, that footage should be preserved immediately, along with incident reports, photographs, witness statements, communications with 4 Shores Transporting and Logistix LLC, internal communications concerning the incident, and all other relevant records. To make matters worse, liability is now being disputed through her insurance claim, leaving my grandmother facing the possibility of having to pay for the damage to her own vehicle that resulted from this incident. Instead of working toward a fair resolution for a longtime elderly customer, she is being put in a position where she may have to absorb the cost herself. That is particularly disturbing considering the circumstances: she was traveling in her lane when the transport vehicle's door was opened into her path. She should not be left paying thousands of dollars to repair her own vehicle because the dealership and its transport company refuse to accept responsibility for what occurred. This is another reason our family has serious concerns about how Sheehy Ford of Richmond and 4 Shores Transporting and Logistix LLC (USDOT #3218336) have handled this matter. For us, this is no longer simply about a repair bill of less than $3,000. It is about accountability, integrity, and how a business chooses to treat an elderly, longtime customer when something goes wrong on its property. Our family will be seeking legal counsel to review the circumstances of this accident, the available evidence, the witness accounts, and the conduct of the parties involved, including employees who gave statements. What makes this especially disappointing is that this happened to a longtime Sheehy VIP customer. Years of loyalty apparently did not result in the honesty, transparency, fairness, or customer advocacy we expected when she needed it most. For that reason, I cannot recommend Sheehy Ford of Richmond to other customers. Take your business elsewhere. There are plenty of dealerships competing for your business, and customers should spend their money with a company they can trust to treat them fairly when something goes wrong. Trust is earned through honesty and integrity. Based on our family's experience, Sheehy Ford of Richmond has lost ours and should lose yours as well.

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