Sheehy Ford of Richmond

Reviews

• KA

  Ken Astheimer

  1 day ago
  5.0
  Over the years, I’ve found the car buying experience to be somewhat exasperating with most dealerships. My Sheehy salesperson, James Vance, was outstanding. He thoroughly explained Sheehy’s car buying process, answered all my questions, priced the vehicle fairly and made my car buying experience a real pleasure. Thank you…Ken Astheimer
• CR

  Chris Rickman

  2 days ago
  5.0
  I was very impressed with the service I received with Sheehy Ford of Richmond. I have the VIP Service Package that I purchased when buying the vehicle. They came to my house on time picked up my vehicle and took it to the dealership and changed my oil, topped off fluids and rotated my tires. I was kept in the loop during the entire process and the mechanic even provided a video of the services rendered. I had my vehicle back within about 2 hours which was great! I highly recommend Sheehy Ford of Ashland.
• JR

  Jennifer Richardson

  2 days ago
  2.0
  different times, and unfortunately, my experience has been consistently disappointing. Each time, I’ve dealt with different service advisors who came across as short, rude, and annoyed to be doing their jobs or interacting with customers. Customer service matters, and repeatedly feeling like an inconvenience is frustrating. On top of that, the automated service appointment system never seems to communicate properly with the department. Every visit has involved confusion when I arrive and explain that I already have an appointment. Most recently, they repaired my compressor, which I appreciate. I also asked them to inspect one of the grille lights on my Roush that had a bulb out. We were informed that it was not just a bulb issue and that the entire harness would need to be replaced and ordered from Roush, so we chose not to move forward with that repair at this time. However, when the vehicle was returned, the grille light had been taped into place and was left dangling/loosely secured. We were told they “found it that way,” but that is not accurate based on the condition it was in before service. My concern is that something may have happened during the inspection, possibly involving a mounting peg, and if so, that should have been clearly communicated rather than returned in that condition with limited explanation. I don’t leave reviews lightly, but after multiple poor experiences, I felt it was important to share. Professionalism, communication, and overall customer service need significant improvement.
• MC

  Mark C

  May 13, 2026
  1.0
  I went to the dealership because they advertised a truck online with an “instant savings” of $15,000 on a loaded F150. I took the printed price to them and said they would not sell it to me at that price. It was meant to be only $9500 off MSRP. So I left. I can back 2 days later because they had a Tremor F150 I wanted without a sunroof and many other stuff I didn’t need. It was advertised as only $500 off MSRP online. I negotiated a price and said I would come back the next day to pick it up. When I was presenting the paperwork, I noticed that the price was $9000 more. It came to find out that they had processed the wrong truck cleaned it up and was trying to deliver me a truck I did not select. I said no problem you can clean it up and I will come back the next day and take delivery. They said no we will have it done by the time you get through the paperwork and I agreed. Once the paperwork is done, I went out to the truck It was halfway clean. The salesman Stockton Only spent five minutes with me going over the truck. I did not get to set up or pair my phone with the truck download the app, and all that that went with it. I was basically handed the keys and said there you are. It had a keyless entry system, and there was no paperwork, indicating with the factory code was. I called back the next day and it took 2 to 3 days to get an answer back and they said you could bring the truck back and we could Do a red delivery to make it right and I said no thank you I’m not driving 25 minutes over to do that. I waited 5 to 6 days and got a YouTube video from the salesman, trying to explain to me how to set the Cella century. As of today, my truck is still not hooked up to The Ford app nor do I have a keyless entry system that works because no one has gone over it with me and I don’t wanna go back to the dealership. It was by far the worst experience I had buying a truck. I usually do my transactions at Sheehy Ford Ashland. I will never go back to that location on Midlothian ever again. Buyer be aware Of the price online and the quote instant savings, they may offer and other stuff because it’s not what it is when you get to the dealership. I would not recommend going there. It’s been a month and I’m probably gonna have to go to the Sheehy To get them to help me set everything up properly. Signed, a verified buyer
• JH

  Josh Harris

  May 11, 2026
  1.0
  Dealership left the key in my truck for 3 days while my part was on order. After replacing the part, the battery was dead. Instead of charging the battery, the dealership tried to sell me a new battery for $262. I didn't appreciate the upselling and lack of common sense to charge the battery they drained first before trying to sell me a new one. The battery charged up fine without needing to buy a new one.

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