Safelite

Reviews

• JS

  Jenny Saunders

  2 days ago
  4.0
  The technician was fabulous! I gave him five stars. I was a little bit out of shape because my initial appointment that I had confirmed via text and had an email confirmation was canceled because Safelite did not have a technician so I had to wait an additional week other than that, everything was fabulous and I hig hly recommend
• BK

  B Kadambi

  Oct 8, 2026
  1.0
  1. They no longer are bringing the replacement glass to where I am. Wonder why they stopped doing this! 2. Despite having all information about the car, they ordered the wrong glass the first time around! No quality checks?? An entire weekend wasted! 3. They said they installed the replacement glass. The moment I went over 10 mph, there's a whistling noise - meaning the seal was not installed properly!!! 4. I call back, so that I can turn around and have them complete the job. NO - it's a warranty repair and they don't have time to do this today! Now I have to find music that will complement the constant whistling. I have to find an entire new playlist till this is fixed! 5. Almost TWO WHOLE MONTHS before me and my car are back to status quo!
• SH

  Shemeka Thornton - Hill

  Oct 7, 2026
  1.0
  Extremely disappointing experience with Safelite. I brought my 2020 Toyota Highlander to Safelite for what should have been a straightforward windshield replacement. Instead, I am now dealing with significant damage to my vehicle, unresolved safety-system issues, multiple appointments, and a complete lack of follow-up from management. During the original installation, the technician told me his calibration equipment was not working properly and he could not complete the calibration. After the service, I discovered multiple problems with my vehicle, including a broken sunglass holder, damaged/cut windshield trim and sealing material, adhesive left throughout the surrounding area, damage to the black exterior trim, and scratches/scuffing that were not present before Safelite worked on my vehicle. I was also told by Safelite technician Wyatt that the previous technician, Ryan, broke my camera bracket during the windshield service. This is particularly concerning because my vehicle's forward-facing camera/ADAS system is now failing calibration. Safelite came back and spent approximately three hours attempting another calibration, and they still could not successfully calibrate the vehicle. Afterward, I began receiving calls from Toyota regarding pre-collision/safety-system warnings and another diagnostic code that were not occurring before Safelite performed the windshield replacement. My vehicle was in excellent condition before this service. I am now having to take it to Toyota for an independent inspection and diagnosis to determine exactly what happened and what needs to be repaired. The customer service experience has been just as frustrating. The customer service representative I spoke with was rude and belittling, rather than taking my concerns seriously. I contacted a manager and was told I would receive a return call. No one has followed up with me. I have now had to repeatedly chase Safelite for answers while dealing with a vehicle that has unresolved safety-system issues. This has cost me hours of my time, multiple appointments, additional diagnostic concerns, and potentially significant repair costs and loss in vehicle value. I did not bring Safelite a vehicle with malfunctioning safety systems and damaged components. I brought them a vehicle that needed a windshield. I am now documenting everything and pursuing a formal resolution with Safelite. I strongly recommend thoroughly photographing your vehicle before allowing Safelite to perform windshield work, especially if your vehicle has cameras or ADAS safety systems. The workmanship issues are concerning enough, but the rude customer service, lack of accountability, and complete lack of follow-up from management have made this experience even worse. I expected much better from a company handling something as important as the windshield and safety systems on my vehicle.
• JJ

  jason jones

  Oct 3, 2026
  1.0
  Extremely disappointing experience at the Safelite on Rosedale Avenue in Richmond. I had a drop-off appointment and received both a text reminder and calendar notification stating that my vehicle needed to be dropped off by 9:30 AM. We arrived at 9:33 AM — three minutes late — and were immediately told they would not take the vehicle and that we would have to reschedule. What made the situation worse was the manager’s attitude. They rude, dismissive, and completely unwilling to help. There was no attempt to find a solution, show any flexibility, or even provide what I would consider basic customer service. I later found out that Safelite allows a 15-minute grace period, yet we were turned away for being only three minutes past the stated drop-off time. If that is Safelite’s policy, I’d like to know why this location chose not to honor it. The reminder Safelite sent me specifically said: “Please drop off your vehicle by 9:30 AM.” Nothing in that message indicated that arriving three minutes after 9:30 would result in the appointment being canceled. What makes this even more disappointing is that I own a business with 15 commercial vehicles, and Safelite has been a company we’ve used for our fleet. After the way we were treated today, I will no longer be bringing those vehicles to this location. Losing a long-term commercial customer over three minutes, especially when there is apparently a 15-minute grace period, seems like an incredibly poor business decision. Policies matter, but so does common sense and how you treat your customers. This location failed badly on both today.
• VR

  Vijay Reddy

  Sep 21, 2026
  1.0
  ⭐️ Very disappointing experience with Safelite. I scheduled an appointment and dropped off my car to have a windshield crack repaired. Unfortunately, the repair was not done properly. The crack is actually larger than it was before the repair, even though the crack line itself appears thinner in some areas. To make matters worse, I noticed two scratches on the windshield, each approximately the length of a dollar bill, that were not there before I brought my car in. I took my vehicle to Safelite expecting professional work, but instead I ended up with a larger crack and additional damage to my windshield. This is completely unacceptable, especially from a company that specializes in windshield repair. 1 star for the quality of the repair and the additional damage to my vehicle. I would expect Safelite to inspect the work and take responsibility for the condition my windshield was left in.

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