Pearson Mazda

Reviews

• AE

  Annette Edwards

  Aug 21, 2026
  5.0
  It was nice to meet management, our salesman and service advisor on the same day we brought our car in for service. We really appreciate them to accommodate to get our car in when we needed it. We love our CX-5. Glad we bought our CX-5 here local in Richmond
• DK

  Dr. Juvonnie Kinchen-Schneider

  Aug 21, 2026
  5.0
  I really enjoyed working with Joe Jackson and his team. They were very friendly, very professional very informative and just very accommodating in working with my schedule To come to them and do a test drive to see the car that I wanted to purchase and to provide me with any information that I needed I couldn’t have asked for a better experience and I will definitely use Pearson Mazda again if I ever need another car I’m already been telling all my friends about them and the team down there Joe Jackson and his team are superb. Pearson Mazda should be very proud of them.
• KT

  Kerinda Tiller

  Aug 19, 2026
  5.0
  Joe and Heidi were both absolutely amazing! It’d be nice to see the facility clean, the service department open to detail brand new cars being bought while the showroom sells and maybe a general update to the overall facility as it looks like it was last touched in 1989…. But the overall experience was nice and I’d recommend Joe to anyone!!!
• BB

  Bruce Bowen

  Aug 12, 2026
  5.0
  Took my (new to me) 2020 Mazda MX-5 (Miata) to Pearson for a service issue. They found the problem and fixed it correctly. It was not inexpensive to fix but it took time, they fixed it correctly and the cost was comparable to other places. So yes, I was happy with the service and the way they treated me. The Service writer was knowledgeable and helpful. They even had a salesman spend time with me showing me how to use all the technology my car has. That's impressive! I certainly can recommend Pearson Mazda.
• RM

  Richard Minor

  Aug 11, 2026
  1.0
  purchased a 2017 golf gti from pearson Mazda on 3/21/26. Few days later noticed oil leak contacted pearson took to them 3/27/26 to inspect to be told no leakand vehicle was fine. Next day after inspection still had leak so contacted pearson. Took to person on 4/02/26 again. To be told no leaks. Also they told me no work would be done to vehicle until 4/22/26 or 108630 on mileage. Mean while leak is still occurring and notice antifreeze smell. Talk to pearson and take to them on 4/22/26 to be told once again no work until mileage is reached 108630. And no antifreeze leaks and finally they find leak on oil pan which I was telling them it was coming from the whole time. So dealership sent me on with no repairs done also there was a headlight not work since left lot coworker informedme. So I have this car checking oil and antifreeze daily but neaver see low level on either. Finally hit mileage of 108630 after babysitting car for about a month. Set appointment with pearson to be work on 6/9/26. Oil pan and antifreeze / full inspection and headlight repair. Pearson fixes oil pan headlight but find once again no antifreeze leak but Im Still smelling. At this point im not driving car much because I smell antifreeze. Got a recall on car for a gasket so I took to my local vw dealership which is loyalty vw. For recall and ask for a inspection of antifreeze leak. Was told it was a head gasket. So I contacted no response back. Told loyalty to go thru with repair. As repair is taking place loyalty contacts me back to be told pistons loss and needs new engine. Contacted pearson in regards to situation to be told loyalty is getting over on me an they will not assist me anyway. I paid 12930 for car 2913 plus taxes and fees total 17389.93 Down payment 8500 Repair cost for this is 18880 Which im responsible for 8400. I contacted pearson to help once again to be told they are not willing to help with anything. .At this point im paying more for repair than I did the car.

Frequently Asked Questions About Pearson Mazda