Audi Richmond

Reviews

• LM

  Lucia Moore

  1 day ago
  5.0
  I had recently had the Armour Glaze treatment done on my Audi, and I am extremely pleased with the results! They did an excellent job, and my car looks absolutely beautiful. The attention to detail and quality of work really impressed me. I couldn’t be happier with how everything turned out. Thank you to the Audi team for a job well done! I highly recommend their service!
• WZ

  winston zeng

  Oct 7, 2026
  5.0
  I always tell my friends: in my view, Audi Richmond offers the absolute best service among German luxury car dealerships in this city！I am deeply impressed by your service, friendliness, and sincerity; in the three years and eight months since I’ve owned the Q5, your service has never once let me down.
• CS

  Chuck Shaughnessy

  Oct 2, 2026
  5.0
  I have bought many cars in my 65 years and dealt with many good and bad sales people. My experience at Audi Richmond in general, and with Michael Fetty, in particular, were nothing short of outstanding. These guys were great - treated me well, no high pressure, were forthcoming with details and easily accessible. Highly recommend.
• KP

  Kelvin Pham

  Sep 29, 2026
  1.0
  Extremely disappointed with Audi Richmond. I paid $547 after a 10% discount for a basic oil change on my 2026 SQ7. Independent European shops around Richmond charge roughly $250–$280 for the same service. That’s nearly double the price. They seem to think being the dealer means they can charge whatever they want. Customers have options. Keep pricing like this, and they’ll keep losing business to independent shops.
• PT

  Patrick Toomey

  Sep 15, 2026
  1.0
  Do Not Buy a Car or get Service from Audi, let alone this dealership on the 4th of September. I brought my Q6 that I have had for 8 months, with full factory warranty to this dealership, with only 14K on the odometer. Audi refused to standby the warranty and will not do anything to help me, basically don’t touch your horn! The quality Audi logo will bend. I have had this happen with other cars and it was replaced under warranty, without question. When I asked for official documentation on the 9th of September as to why, I was told "I am not a liberty to forward emails from the manufacturer to others." When I asked on the 11th of September because I wanted to review Audi's policy against Virginia Law 59.1-352.8. Warranty obligations, I was meet with "I will need to cease any type of communication moving forward" Audi will do everything to cover themselves from accountability or poor craftmanship even from a part that comes from a vendor. The part in question, is also on backorder, if there isn't an issue, that why can't it be replaced quickly? Once you purchase a vehicle from Audi the smile and welcoming demeanor evaporates. Be Advised, if you have an issue, you will do everything as the customer. First class ticket price, Spirit Airlines quality service. I have been the owner of 5 VW products and the worst have been Audi, the second you question the product or their integrity, you are made to feel worthless. Their Corporate Customer Care is a useless department that will send you scripted emails and will do anything to not assist you or even make any attempt to help you come to a resolution. You don’t need to see why their sales are down 30 percent, it’s fully what the quality of the product and the service has become. If you want a quality European product, buy a Volvo!