Tire Choice Auto Service Centers

Reviews

• MG

  Michelle Givens-Overton

  6 days ago
  5.0
  The manager at the E. Little Creek Rd. Store, Jason was able to fit me in at timely manner after one of my tires took on something sharp due to all the construction in our area. Thank you again guys I will return. This Store is awesome it's customers.
• BB

  Blount

  May 12, 2026
  5.0
  Greg did all the work on my car. It's like it's brand new. Went in this morning they were able to get me in and out especially with all the work needed on my car. They replaced my tire that popped on me this morning inspected my breaks, tire rotation, oil change replaced my breakline bc it was cracked, replaced brake pads calipers and rotors on top of that they discounted it too and gave me warranties!!! I don't hear any of the problems i was having before man i really appreciate yall for getting all done today esp it was pretty much like a walk in call. Man Greg you rock thank you brother you saved me some money in the long run I'll definitely be back again for anything else i need
• BW

  Billie Wilbert

  May 8, 2026
  2.0
  I dropped my car off spoke with a manager about a oil change and a tune-up he gave me one price the next morning another manager called me and the price was triple what I was quoted when I dropped my car off overnight. I had my car towed from your shop to Big Al's down the street and they did it for a quarter of the estimate I was given.
• MK

  Muhamed kanteh

  Apr 29, 2026
  1.0
  I had a tire changed and alignment done with them in February at Store#0701. E. Little Creek Rd. Norfolk, VA 23518. just to have a flat tire in April and then realized it was as result of bad alignment you can see the pictures evidence below. I went back to the store to claim that my tire worn out so bad and quick thinking initially was a wrong tire size installment and the assistant manager asked if I wanted another tires they could order since they don’t have it available but they will be prorated. just to find out the prorated amount was way more than the previous amount I bought the other tires even though different brand. So I decided to cancel the order with them and went to different mechanic store to fix all the problems. I asked for refund and the manager would refer me to the assistant who acted confused about everything. Now I am waiting on human resource who said they’ve submitted approval request for a refund before I take legal action. My chain of command is now involved and are tracking. Also will open a claim with BBB right after this review.
• DG

  damon Gibson

  Apr 27, 2026
  1.0
  (24APR26) First, I called the number that came up when I searched their name and asked if they handled everything related to a wheel alignment. I explained that I had recently installed new control arms and struts (same size as the originals) because my vehicle had rust, and I’ve been in the process of addressing it. They confirmed that they could handle it, so I scheduled an appointment for 11:30 AM. When I arrived at my scheduled time, they told me they had three appointments booked for that same time and wouldn’t be able to get me in until 2:00 PM. I again confirmed that they could handle everything related to the alignment, and they said yes. Based on that, I decided to leave my vehicle and wait for a call when it was ready. At 2:55 PM, I hadn’t heard anything, so I called to check on the status. I know an alignment typically takes about 30–90 minutes, but they told me they hadn’t even brought my vehicle into the bay yet and that I was next in line. At that point, I was frustrated and considered taking my vehicle elsewhere. However, by the time I arrived back at the shop around 3:15 PM, they had my vehicle in the bay and were “working on it.” They didn’t finish until 5:10 PM. When they were done, they told me they were only able to adjust the toe and could not correct the camber or caster—which were the main issues, especially since the camber was off by 4.8°. It took nearly two hours to complete a minor toe adjustment while leaving the primary problem unresolved. They also provided a 6-month/6,000-mile warranty. However, after reviewing the receipt, I noticed they recorded my vehicle’s mileage as 102,xxx miles both in and out of the shop. This is incorrect—my vehicle currently has 109,xxx miles (27APR26). I also have receipts from (19DEC25) for TPMS service and tire rotation, and from (31DEC25) for a previous alignment, showing mileage at 105,xxx. This incorrect mileage entry effectively voids the warranty coverage. Because of the incomplete work and the inaccurate information on the receipt, I will be returning to request a refund. I should not have to pay again for another alignment within what should have been my warranty period.