The Auto Connection

Reviews

• DD

  Danasha Desiré

  6 days ago
  5.0
  Based solely off of the level of professionalism and ease of the process I have to rightfully give Auto Connection 10’s across the board. A special shoutout to Ken for holding it down for those of us waiting to get our new cars and still being shown a one of a kind experience and thorough understanding.
• SL

  Shammy Leon

  Oct 6, 2026
  1.0
  The service department is highly incompetent. I was lied to multiple times. I dropped my vehicle off here Friday October 2 due to a loud idling noise. I was told the diagnostic would take 4 hours. Mind you I have to go back to work in a week and don’t have another way and explained why this was urgent. Friday afternoon, I got a call from someone inside the shop saying the catalytic converter could be broken or it could be a problem inside the engine and he has to run a camera through the car to determine the problem which would take him a couple hours and that he would have an update for me Friday evening or Saturday morning if I leave the car overnight. I agreed. Saturday came, no update. I called the shop, just for them to tell me the service department is closed and that I’d have to wait until Monday. Monday comes, still no update. I called Monday afternoon just for the lady to say the “foreman” is currently underneath my car. I asked her if I can speak to a manager, she said she would give him my number and he would call me, which is obviously a lie because I was waiting and nobody called me at all. Today is Tuesday October 6 and I still don’t have a proper update at all except that parts were taken off of my car and they still can’t identify the problem. At this point they are playing so I requested for my car to be put back together and parked and left alone until I come get it tomorrow and take it elsewhere to be fixed by a place more competent and moves with urgency. I will not be purchasing another vehicle from this place again. The lies are not a good look and I hate dishonest companies.
• DH

  Darryl Hall

  Oct 5, 2026
  3.0
  Just bought a car from them a month ago already have some minor issues with the a/c and or heat called talked to some lady who said it’s normal…… (not my first car and there is no way it should of ran the way it did)but not for nothing took it back they fixed the problem supposedly…. Now there is a issue with the a/c and or heat (meaning I don’t think they actually fixed the problem) about to call as soon as they open today 10/5/26 and see what the outcome will be…. To be continued….. EDIT 10/7/26 took care of in this morning got it looked at they say nothings wrong…. Of course when I come pick up the car it’s not doing what it was doing to make me drop it off. So I’ll watch it all and all we are purchasing used cars nothing will be perfect if your purchasing used for people haveing minor issues cut Auto connection a break…. I like my car and my experience has been ok so I’m good
• SE

  S. Eaddy

  Oct 3, 2026
  2.0
  I got my 2016 Chevy trax here in Nov. 2025. The buying process was easy, but not too informative. I didn't find out how much my payments were or how much the truck was until the very last 20 mins of the paperwork. They just told me what I was eligible for on the lot. Unfortunately , I really needed a car so I figured it would be fine, I've bought a used car before and I expect some work to be done overall soon. Unfortunately, I've had been back and forth regarding repairs since then. A week after I got the car, I had to have heat looked at due to the thermostat not working. Dead of winter, no heat for about 2 months due to this. Then was informed about a coolant leak into my oil which had to be treated. Keep in mind I went to the dealership to change the oil that first time. Had to bring the car in to get an oil leak repaired where they kept the car for 2 days, but never refilled the oil. Soon after that, my car starts to slowly accelerate and starts misfiring which lead to my engine light coming on Turns out the misfires damaged my catalytic converter and I need a new one. 😑😒 $1200 later (which I decide to go to a local repair shop cuz I didn't want to come back for a 2 week out appointment plus they didn't cover this with the warranty) that's fixed and 2 days later the engine light comes back on. now my exhaust pipe has a leak in it and needs to be repaired. Engine light on since February of this year (it's currently Oct 2026). I haven't had this car a year but I wont have it for another. Once I get this repaired I'm trading it in. Whoever gets it will get it in a much better condition than I did. I would say proceed with caution getting a car here. The salesmen are great, the cars aren't as much but you'll get one fast if you need one. Just make sure you expect extra repairs. I know someone else who got a car from here and has also had issues off the lot. I know used cars are going to have issues, but this was ridiculous that it hasnt been a year and all this has happened.
• DD

  darian davis

  Sep 24, 2026
  1.0
  got a car from these people and it was in the shop a week later and it’s still in the shop not getting worked on not being prioritized at all this dealership gets lemon cars that’s valid when you leave off the lot but as soon as you get home it’s a issue then they’ll either use used parts to fix your car or make you pay a deductible they prey on people who are less fortunate because they know you can’t really afford a car and while my car has been in the shop for 3 weeks now i wasn’t issued a rental or nothing and the service lady is terrible never has information and if you ask for a manager or anyone higher than her she’ll ask why or say there not there this is the worst dealership ever don’t walk away run away