National Car Rental

Reviews

• II

  Isaac

  Aug 14, 2026
  5.0
  There was no standing in line in the airline terminal. I went straight to the parking garage, chose my vehicle, and was on my way.
• SJ

  Steve Jeffers

  Aug 9, 2026
  5.0
  Fast & efficient…all we ask for!!
• JM

  Jamekeya Myles

  Aug 8, 2026
  5.0
  Always friendly and helpful
• DD

  Doug

  Aug 6, 2026
  1.0
  I rent vehicles approximately 100 days per year and regularly use National locations across the country. Unfortunately, I have had multiple negative interactions with the employee pictured at the National location at Norfolk International Airport. During each interaction, he has come across as dismissive, unwelcoming, and unnecessarily difficult to deal with. This has not been a one-time misunderstanding—it has been a consistent pattern across multiple rentals. As an Executive Elite member, I expect basic professionalism and courteous service. After repeatedly having the same experience, I will be renting from Hertz when flying into ORF unless the customer-service issues at this location are addressed.
• EH

  Eric von der Heyden

  Jul 14, 2026
  1.0
  The agents went home an hour early leaving me stranded. My flight arrived on time and they had my flight information but didn’t wait for me and other arriving passengers leaving us stranded. Hertz, Avis and others were still working at 12AM handling customers from several arriving flights. The National employees just decided to screw over their customers and quit work even though they knew we had landed and were in the terminal. I was forced to get an Uber for $200 one way and now have no car. Called National customer support and they only offered to “file a complaint”.