Jack's Auto Repair

Reviews

• TT

  Tay

  2 days ago
  1.0
  This dealership is a SCAM. Took my car here on two different occasions and they did not complete the work they stated they were doing. They also took my car home because someone left a grocery bag with hamburger buns in the back seat. Seriously?!
• JM

  Jeremy Morris

  Jul 2, 2026
  5.0
  Good price. Very nice and accommodating. Told me things straight. Even gave me a cold water on a hot day.
• IK

  Iyana king

  May 26, 2026
  5.0
  Jack's repair services the best. They are just like rakim. Jack ain't no joke
• GK

  Gigi Kobe

  Apr 30, 2026
  5.0
  Dropped my car off and it was ready in ONE HOUR!!!! Priced reasonable. THANKS MR. JACK!! Highly recommend!!!!!!!!!!
• PH

  Peggy Hicks

  Mar 29, 2026
  1.0
  I am giving one start because giving at least o e stars is a google requirement. I have been a loyal customer at Jack's for quite some time now. When I purchased my sons car used, I brought it to jacks to take care of every time something went wrong or even seemed off- pre "check engine light" because I want to make sure that the vehicle is safe for my child. We purchased this vehicle from a dealership I July so not like we have had it along time. We had serlveral services done at jack, over the course of 2025 - a couple sensor replacements etc. Car stalled, we immediatly had it towed to them in December. They looked at it and said there was no oil in the car when it got there- gave it oil change and told me it had an engine knock. No check engine lights were on. I had the oil replaced at Thanksgiving so it was odd that there saying it came off the tow truck with no oil. We get the car home and drive it one day and a check engine light comes on. Reading the light at auto zone it said a cylinder 2 misfire . Brought it back tk them in Jan and they said hey it needs a new engine. Ok- we paid $4000 for a new engine. Got the car back in Feb drove it home and parked itnkn the driveway and when we woke up there were quarts of oil on the ground under the car. We towed it back to them they kept it for a day and told us it was fixed. Drove it that night (like 3 miles) and the check engine light came on. Cylinder 2 misfire. What! Thats why you said the engine needed to be replaced kn the first place! We brought it back the next day and they said they replaced plug and wire and put injector cleaner in it. Brought it home and check engine light came on- cylinder 2 misfire. We brought it back and they kept it for a few days and they said they had to change the injector, it was good to go. We didnt even make it 3 blocks to our house before the check engine light came on again- cylinder 2 misfire so we brought it back and they kept it for weeks without saying anything. I went to the shop to see what the deal was and they said an electrician was comming to look at it that week they would call me. Waited days and my son got a call that they needed to replace the engine again it would be 2 weeks. We have heard nothing since then. We drive my my cute little purple car sitting there all sad on the lot every day with no idea what is going on. I call the shop and never get an answer. I have had tk pay $1200 a month for a vehicle for my son to drive while his car is in the shop, I have paid for diagnostic services and oil change to the tune of $300 in december- and repaid for same services I. January to diagnosed a cylinder 2 misfire that even after an engine replacement still exists. I have paid to tow my car to them multiple times not because it didnt run but to prevent major damage when something seemed wrong and I have paid over $4000 for an engine replacement that did NOT fix the problem. NO communication from the shop about what is going on - my vehicle just sits there pending "warrently repair" amd feels like it get looks at when they dont have other work, since I have already paid for my service. Its seems like I did not need a new engine for a cylinder 2 misfire in the first place, since replacing the engine did not fix my problem. I am beyond disappointed and broke at this point. I dont have my sons car or the thousands of dollars I have paid for repairs and engine replacement and im about out of money to pay for a car for him to drive at $1200 a month for 3 months. I am a cancer patient - which they knew- i have had several surgeries and conversations with them from the hospital to authorize repairs on his car. Its feels like they have taken complete advantage of me. I have always been nice, understanding and willing to pay for repairs on his vehicle because he loves it but my patience has worn thin at this point. Its April and I still dont have the car..

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