Suttle Cadillac of Newport News

Reviews

• DC

  D C

  Aug 3, 2026
  5.0
  We had an great experience with Jason Harris at Suttle! We were looking for a very specific vehicle, and Jason went the extra mile to track down the precise car we wanted. He was patient, professional, and kept us updated throughout the entire search. Thanks Jason!
• OG

  Otelia Garrett

  Jun 20, 2026
  5.0
  I had a great experience. The staff was very friendly, helpful and knowledgeable. Thank you Enterprises
• MW

  Mr. Walker

  Jun 19, 2026
  1.0
  I'm officially done with Suttle. I will never buy a vehicle here again, nor will I recommend them. I wrote a review over a month ago, but removed it after talking to managers, and now I'm writing another one. When doing business, don't tell a customer that you're going to follow up with them about a situation, and never call back. The gentleman that I talked to assured me that he'd call me back the same day, but he didn't. Communication is always key. I am a office manager, and I can assure you that I don't make promises that I can't keep. A simple call back saying that you didn't have the information, and you will call me back in a day or two would've been fine. Since I purchased this Cadillac from you all it's been issue after issue. Brakes improperly installed and/or the wrong brakes, transmission shudder which you guys could not seem to figure out, park assist doesn't work (that I asked you all to fix on my last visit), noise in my passenger door, paint under the driver door that I pretty much cancelled, because I did not have time to wait days for that.. If I thought that I could bring the car back and sit on your lot, and not be penalized-I would! This is honestly the worst experience that I've had in buying a car. I don't want anything from you all. I don't want to be put in a rental, I don't want a phone call, and I don't want to hear any more lies. Those hour and a half rides get very old, especially for the same issues.
• SK

  Sandeep Kancharla

  Jun 3, 2026
  5.0
  Towed my car here after Loyalty Cadillac kicked me out as they don’t have an EV technician. At Suttle, they took good care of me. Fixed my car and helped me to get back on the road. Jeff went above and beyond. Really appreciate it. Thanks.
• MB

  McArthur Britt

  Jun 1, 2026
  5.0
  Friendly, helpful and great services. They are on time with a smile, even if you not, just love their caring.