National Car Rental

Reviews

• DB

  Dee Brevard

  2 days ago
  5.0
  Very Happy and Satisfied with the car service, customer Service was FRUSTRATION FREE i was on time to my event out of town car was ready cleaned and ready to go NATIONAL will ALWAYS be my FIRST CHOICE when needing a car rental!¡
• HW

  Hannah Walsh

  Apr 23, 2026
  1.0
  Seriously, the worst customer service and fleet management we have ever experienced. We use National Car Rental everywhere we go, and these employees were more than happy to be the most unhelpful, rude workers we’ve ever encountered. Don’t bother asking for a supervisor they’ll send you on a wild goose chase, and then tell you that the supervisor is “on vacation” and not give you the name.
• AH

  Andy Henderson

  Apr 18, 2026
  5.0
  Quickest pickup and drop off in the business and Emerald Isle is best idea ever!
• SJ

  S J

  Apr 11, 2026
  1.0
  Changes Credit Card policy on the fly, tells you on the date of your reservations. BS company on its way down.
• MN

  melissa nawrocki

  Mar 22, 2026
  1.0
  If there were NO stars, this would be my rating. .I had one of the worst customer service experiences I’ve ever encountered with National Car Rental in Newport News/Williamsburg International Airport on 3/23/26 and I expect this to be addressed by corporate. When I asked for his name of the person I was speaking with for documentation purposes, he identified himself only as the Assistant Manager and would provide just his first name, Armani. When I respectfully requested his last name, he refused, stating he was not required to provide it. This lack of transparency and accountability was both unprofessional and concerning. His overall demeanor was shockingly rude, dismissive, and entirely unhelpful. When I inquired about switching to a different vehicle, rather than offering options or attempting to resolve the situation, he unilaterally canceled my reservation. He then informed me that my refund had been processed and that I would need to secure a rental through another agency I genuinely thought he was joking—but he was completely serious with a stone cold look on his face. As an Executive-level customer whose company regularly relies on National, this behavior is not only unacceptable, it’s concerning. There was zero attempt at customer service, problem-solving, or professionalism. This felt like a personal power move rather than any form of customer support—especially troubling from someone in a leadership position. I would like to be contacted by corporate regarding this experience, and I expect that this situation is addressed internally. No customer—especially a loyal, high-tier client—should be treated this way. Based on this experience, I am seriously reconsidering future business with National