National Car Rental

Reviews

• MT

  MR tabbwholesale

  5 days ago
  1.0
  Don’t waste your time with them They will cancel you and they don’t have cars Even you reservation 4 day in advance
• GH

  Ginny Handy

  Oct 8, 2026
  5.0
  Team members were friendly, the car was ready and clean.
• KR

  Kristi Rose

  Oct 4, 2026
  1.0
  Very disappointing experience with National Car Rental at Newport News/Williamsburg International Airport. I travel frequently for work and rent vehicles regularly, so I understand the importance of being on time and following reservation policies. I will acknowledge that my reservation was scheduled for 10:30 AM and I arrived approximately 10–15 minutes late. However, what happened after I arrived was extremely frustrating. When I approached the counter, I was initially told to wait, which was fine. After a few minutes, I provided my reservation information and was told that my reservation had been canceled because an attempt had supposedly been made to contact me and I did not have voicemail set up. I checked my phone and found no missed calls or voicemail from the location. I also received no text message or other notification regarding the cancellation. Most importantly, when I checked my work email later, I saw that the cancellation email had been sent at approximately 8:12 AM nearly two hours before my scheduled 10:30 AM pickup time. That raises a very reasonable question: if my reservation was canceled because I was expected to be late, why was it canceled nearly two hours before my scheduled pickup time? And if an attempt was made to contact me, why is there no corresponding call, voicemail, text, or other notification? When I arrived, I was then told that there were no vehicles available. This was extremely frustrating because I had a confirmed reservation and arrived only approximately 10–15 minutes after my scheduled pickup time. There was also no apparent line or significant customer volume at the counter when I arrived. What made the situation even worse was the lack of professionalism and willingness to assist. I understand that policies exist, and if there was an issue with my reservation, I would have expected a straightforward explanation and an attempt to find a solution. Instead, the interaction felt dismissive and as though my business simply did not matter. I travel frequently for work, and my company has employees traveling through this airport regularly. Customer service matters, especially when travelers are relying on a rental vehicle to get to their destination and fulfill work obligations. Based on this experience, I would strongly recommend considering another rental company or location if you are traveling through Newport News/Williamsburg International Airport. A confirmed reservation should mean something, and customers should be treated with professionalism and respect when problems arise.
• ES

  Ellie Shrock

  Aug 2, 2026
  5.0
  I was in town for work and the whole process was easy. The vehicle was nice and clean. I had no issues and will certainly use National again.
• MS

  Mickey Sizemore

  Jul 11, 2026
  1.0
  Tried to overcharge me. Invoice said $309 - my bank said they tried to take $709. That's not an accounting error - it looks like a scam.