Enterprise Rent-A-Car

Reviews

• DC

  Dell Coller

  Oct 8, 2026
  1.0
  One star is too many. I had a reservation, upon arrival was told there were no cars. I understand things can happen, but the agent was incredibly rude and inconsiderate, not to mention had no interest in even attempting to find a solution to the situation. A person with her attitude should not be working in a position interacting with customers in any capacity.
• EH

  Edward Hartley

  Sep 19, 2026
  1.0
  Really poor service! I was told a car would be here for me at 9:30pm I arrived at 8:30 pm. My wife and I took a Uber here to pick up car. Lady at the counter said they do not have a car and won't have one for 3 more days. No other rental agencies here have cars available either. I called to complain they say they will have a manager call me but can't say how long that will be. I needed to go back home to North Carolina but no way to get there now. How can a company do business like this. Don't belive them when they say they will have a car waiting. They lie and leave you stranded. So much for they pick you up its more like they let you down
• SS

  Sarah Singleton

  Sep 19, 2026
  1.0
  My boyfriend reserved a car on Wednesday… went to get it this morning, Saturday Sep 19 and they had cancelled it!!! He called and spent an hour on the phone with someone prior to this scheduled pick up and they cancelled it again. We are going out of town to visit our daughter at college and this was our only way to get there. Now we are scrambling trying to find something. You should be ashamed of yourselves for letting people reserve a car that you DO NOT have. There were also several other people who had theirs cancelled and left without a car as well. Do not waste your time with this enterprise location!! One of the worst experiences we have ever had. I would give this place zero stars if I could.
• NB

  Nancy Burleson

  Sep 14, 2026
  5.0
  Called rental number for a same day rental lasting 3 days. Picked a time and location and was assured a car would be available. The time I picked was about 30 minutes from time of order. Received a call in less than 10 minutes from the site stating they did have a car but it would take a little longer to get it ready. They had a plane departure and they needed to get the people involved taken care of so they didn't miss their flight. They asked if that would be ok for my time table. They could have let me show up and tell me at the desk but they spared me the extra trip. The car was ready at the time they said it would be. That is great customer service! Everyone at desk was super friendly and helpful during pickup and check in. Highly recommend!
• BS

  Brandi Santiago

  Sep 4, 2026
  1.0
  If I could give zero stars I would!! I reserved a specific vehicle for rent two weeks prior to pick up. On 9/3/26 I was supposed to pick up the vehicle. I was called an hour prior to my pick up time to inform me my rental wasn’t available. I was told the vehicle I was supposed to receive was returned damaged and unable ro be rented. Which is understandable. The problem comes when I asked what vehicle they were giving me instead. The young lady who wouldn’t give me her name told me she could tell Me the specific vehicle just the type. I asked how can she call To inform Me the vehicle I reserved was unavailable but not have the option available. I didn’t want just any vehicle. She repeated the same information. I explained to her I need to know the type of vehicle in order to ensure it would fit my needs. I reserved a specific vehicle for a reason. The young lady then stayed. We can’t meet your needs, I’m canceling your reservation, have a good day! Then hung up the phone . I called back after she ended the call and no one answered. I called back again and a young lady named destiny answered the phone. I requested to speak with a supervisor. I was told “there’s nobody here but us, no supervisor is available “ She wouldnt provide the name of the employee who hung up on me. I told her I wasn’t interested in canceling my reservation I was due to leave in an hour and needed a vehicle. Her response was “ I can’t override the decision she made. If she cancelled your reservation then it’s nothing I can do. So two hours prior to departure, I now have no rental and no support. I ended up calling the main support number for assistance and was told the district manager would call. I never received a call. This was my daughters birthday trip. And while we should have been traveling I was scrambling around the city trying to find a rental available that met my needs. It was the worse experience ever. To be handled in such a manner. Hung up on. And the unnecessary stress I had to endure when I properly planned to ensure I had a rental available.