This profile is uncertified and using publicly sourced data
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Business Details
About
Auto Body ShopAuto Dent Removal Service
Bay Custom Auto has been a trusted collision repair shop in Newport News since 1981. Built on integrity and quality, we specialize in expert auto body repairs, damage-free towing, and detailing. Our advanced equipment, including electronic frame measuring and downdraft heated paint booths, ensures precise results. With strong ties to local dealerships and insurance providers, we make the claims process seamless. Our goal is to restore your vehicle to pre-accident condition with expert craftsmanship and outstanding customer service. Choose Bay Custom Auto for quality you can trust.
Location
Hours
Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.