American Auto Glass LLC

Reviews

• SL

  Stephen L

  Sep 23, 2024
  1.0
  Quoted a great price, made an appointment but the guy never showed up or call to cancel. Do not recommend.
• VG

  Victor Gaytan-Viechweg

  Jul 2, 2024
  1.0
  WARNING!!! i called American Auto Glass over the weekend 29JUNE2022. Spoke to a gentleman, informed me that they were closed and gave me a "soft" appointment for Monday 1JULY2022 at around 930-10am. I get there around 930am, no one is there, I call the number listed, gentleman answers and informs me to park my truck there and drop the key off in the mail box next to their door. I'm a little concerned but I have a flight and i need to repair my windshield before i depart. I call about 5 hours later (230ish) and he informs me that "his guy" has been calling me and that i haven't answered my phone. I inform him that no one has called me and he says his guy has called me "FOUR" times. He says he'll have his guy call me once we hang up. An hour to an hour and a half pass by, no phone call so then i call the number listed again and it goes straight to voicemail. i start getting concerned now because i have a flight, the job takes about 30-40 minutes and now the gentleman is not answering my phone calls. I drive to the business to physically check on the status of my truck at around 3-4pm and again no one is there, my truck is where i left it and my key is missing from the mailbox. I call the gentleman whom I've been communicating and he declines my phone calls and is no longer replying to my msgs. I call the police to file a report for my protection since the person whom I've been speaking to is refusing to communicate with me about "MY" truck, simultaneously a van pulls up with two gentleman who inform me that they had been calling the wrong number and they apologized in behalf of whom I'd been speaking to and believe to be "Billy". They tell me they can do it in 20 minutes and reassure me, I'm desperate for repairing my windshield because I'm flying out of town for a few weeks and i don't want my windshield to crack while I'm gone so i go through with it. They replaced my windshield but they damaged and did not replace my rubber seal on my windshield cowl. I'm not from Virginia, I'm associated to the military, kind of navigating blind. I should have read the reviews before. That same day i texted them pictures of the rubber seal pics and ask them if they are suppose to look like this after repair, he "read" the text and as of 12 hours he still has not replied. I don't believe in bashing business' because i understand ppl go through stuff and busy schedules but communicate with your customers. Don't be rude and create a toxic environment for your workers. Since you refuse to answer my text msgs I hope you read this and learn how to conduct yourself professionally, you have my number, be a man and don't expose your workers to your bs.
• AY

  Allen Yashan

  Nov 17, 2023
  1.0
  very bad service
• MP

  Mandie Parkers

  Nov 9, 2023
  1.0
  american auto glass came to my house in a old unmarked van and when i went out there to meet them he was already taking stuff off of my car. He pretty much told me to go back inside and theyd get me when done. Very unprofessional! I wanted to pay with card and he said he couldn’t process it right now but took a picture of my card instead and said hed do it later! This is not okay. I plan to report them to the better business bureau especially after the things the guy said about my bi-racial daughter!!!!!!

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