Locally Owned, Hand Finished, Personal Touch, with Old School Customer Service – These are not terms attributed to most car washes. At Car Pool, we believe there are some things that don’t need to change with the times. As the wash industry moves towards more automation and machinery, we have dug in our heels and kept many of our time held traditions: We’re still locally owned and operated. We still apply a lot of products by hand and every wash still comes with a towel dry. We still smile and say “thank you” for your business. We are customer focused. If for some reason you are not satisfied with your wash, there is a human being there whose job it is to correct the issue and get you on the road clean and happy.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.