NTB-National Tire & Battery

Reviews

• DH

  Darrica Hill

  4 days ago
  5.0
  My tires are so hard to find but NTB had me covered and they were able to get me in quickly and Mark’s customer service was unmatched (which is refreshing in this day and age). I witnessed his kindness and patience with a family and some gentlemen ahead of me. He made recommendations but was not pushy. Fast, friendly and convenient, I would definitely recommend.
• DV

  Daniela Villacres

  May 10, 2026
  5.0
  Hands down the most honest, professional, and caring car mechanic service I have ever experienced. I cannot be more grateful for everything that Mark and Ryan did to help me troubleshoot and resolve an unexpected, complicated emergency repair for my Volvo. They went above and beyond in every category. Definitely go to this NTB if your car ever needs servicing!
• TT

  Taleb

  May 10, 2026
  1.0
  Messy Internal communications, super frustrating experience. I called in and spoke to Robert to see if they had my tires in stock, after providing all the information required, Robert Confirmed that they have them in stock available at the McLean Location, and scheduled an appointment for 3pm. I arrived at the store at 2:45pm and dropped off my car to Mark, who said the car will be ready at 5pm. As I get ready to go pick the car back up, I get a call at 4:50pm saying we don't actually have the tires at the store….2 hours after I dropped my car off, 10 minutes before the service was supposed to be done. When I dropped the car off, 1 of 2 tires that needed to be changed had a very small bulge on the outer side (car was still fully drivable when I dropped it off) come back to find the tire is completely torn and leaking air in that area because of how it was taken off the rim. Mark proceeds to tell the guys who were working on the car to try and fit on any used larger sized tire on the car they could find laying around Just so I can drive it out of there (but I was told to “change it as soon as possible because the traction on the car isnt gonna work properly”) which came across as messy and unprofessional. My tires were taken off the car, 1 completely ruined, before they even checked if they have the new tires in stock (which was the assumption since they confirmed they were available, they took the car in, and gave me a pickup time) After failed attempts at placing different random tires on my car, Mark said just put the original one back on it can run a little bit even if its leaking air because its a “run flat” . Which is understandable but it wasnt flat or leaking or loosing air when I brought it in and it. After the whole situation, nothing worked, I was either given the option to drive on a run flat/ “tow the car to the dealer” (per mark) / or they can “probably” get the tires by Tuesday which means I leave my car there for 3 days. This would have never happened if the right steps were taken and whoever is in charge of inventory management did their job correctly, had it not been for NTB I would be able to to still drive my car until they ordered the new tires in. Please due your due diligence and make sure you’re well informed before bringing your car here.
• LE

  Lamis E.

  May 9, 2026
  2.0
  I went here after getting a flat tire and had my car towed in. Keenan was helpful and made sure my car was checked quickly even though they were busy. I paid $150 for a new tire and left thinking everything was fine. The very next day, that same tire was completely flat again. I put air in it and drove 30 minutes back. When I called ahead, the person on the phone immediately blamed the roads and said I probably ran over something, which felt dismissive. When I arrived, they found that a piece of metal had cut the tire. Despite just buying the tire the day before, I was told there was no warranty and my only option was to pay for another new tire. The manager, Mark, and employee with tattoos and big glasses were very passive aggressive throughout the interaction. I was talked down to, laughed at, and even told they wouldn’t put my tire back on if I “kept arguing.” When I tried to get their names, they refused and handled it unprofessionally. I ended up leaving with the damaged tire and went somewhere else where I got better service, a lower price, and an actual warranty. Very disappointing experience overall. I wouldn’t recommend this place.
• AB

  Aditya Bindra

  Apr 30, 2026
  1.0
  Absolutely unacceptable experience. I booked a 2 PM appointment for four new tires earlier in the week and was told the job would take about 2–2.5 hours. When I arrived on time, I handed over my keys and received no paperwork or clear communication—just a vague assurance it would be done in a few hours. Five to six hours later, after hearing nothing, I called and was told they were “just taking the car in” and it would be another two hours. When I showed up again shortly before closing, my car hadn’t even been moved from where I left it. At the front desk, I was blatantly lied to and told someone was working on my car while it was visibly untouched outside. When I called this out, the employee ignored me, served others, and then responded with a rude, dismissive attitude—claiming appointment times are just “suggestions.” When I asked why I wasn’t informed earlier if they couldn’t handle the job, he shrugged it off saying “this is not my business,” only to later claim he was the manager. He then refused to escalate or provide any resolution. I ultimately had to take my keys and leave after wasting an entire day. I felt lied to, disrespected, and completely disregarded as a customer. Avoid this place if you value your time and basic professionalism.

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