Sheehy Nissan of Manassas

Reviews

• JK

  James Kahler

  2 days ago
  2.0
  I bought a car here a few years ago and about a week after I bought it I received a letter in the mail. They sold my financing to another lender who changed the terms of my loan without my knowledge or any ability to opt out of the new (worse) deal. They said I had "free carwashes" for "life" but everytime I went there they had some excuse why they weren't doing the carwashes that particular day. Recently I went and asked about it and the service clerk literally raised his voice and told me to go find the salesman that told me I would get car washes. I bought the car four years ago. Salesmen turn over like tires. They recently failed my state inspection and tried to charge me hundreds of dollars in repairs that I didn't actually need. I didn't them myself for less than $15. Plus I didn't actually need to do them because what they said was wrong was confirmed ok by another state inspector. Those two guys in the back are pretty horrible at customer service. I think they hate their jobs and maybe it's time for them to move on.
• IC

  I. Cruz

  Aug 27, 2026
  1.0
  Dear Sheehy Nissan of Manassas, I wanted to share how disappointed we were with the service we recently received when our Nissan Murano needed to be towed to your dealership. What makes the experience especially frustrating is that we are not new customers. Our family has been loyal to Sheehy Nissan of Manassas since 2011. Over the years, we purchased my car, my husband’s car, a vehicle for our oldest child when they started high school, and another for our second child when they reached the same milestone. That is four vehicles from one family. And, funny enough, we were getting ready to continue the tradition and purchase a car for our youngest. Unfortunately, after the way we were treated during this most recent service experience, it looks like Sheehy Nissan of Manassas may have just talked itself out of sale number five. We have always believed that loyalty should work both ways. We kept coming back because we felt comfortable doing business with your dealership and trusted that longtime customers would be treated with care. This experience made us seriously question that. It is disappointing that after more than a decade of loyalty and four vehicle purchases, one terrible service experience could leave us feeling like our business really did not matter. So, congratulations to whichever dealership ends up selling our youngest their first car, Sheehy almost had that sale. I hope management takes this feedback seriously, because losing a longtime customer is unfortunate. Losing an entire family of repeat customers is a little more expensive. Sincerely, A very disappointed longtime customer
• BS

  Brian Sumerwell

  Aug 26, 2026
  1.0
  Last Saturday, my wife and I visited this dealer, test drove a Sentra SV, liked the car, but left without buying because we concluded their $25,550 asking price was too high and we wanted to comparison shop. On Wednesday, I sent an email to Jabbran, our sales person. He responded via email stating he would sell me the 2026 Sentra SV we test drove for under $24,000k and that the sales department team would prepare “the paperwork.” Five minutes later, Jabbran communicated that: 1) The car had been sold. 2) There were no other Sentra SV colors (red) left. 3) would we be interested in trying out another car? I leave it to all the potential Sheehan Nissan customers who read this review to draw their own conclusions about the management team’s behavior in this situation. I strongly believe they should have honored their own sales person’s written price quote. Instead, I believe their story was a concoction, topped off by their nerve to offer other vehicles to buy. Finally, I am not saying your experience will be the same but watch out: My conclusion is Sheehy Nissan of Manassas is just another in a very long line of dishonest car dealers.
• JR

  Juan Rosario

  Aug 24, 2026
  1.0
  I had a very disappointing experience with Sheehy, and the way they handled both the repair and my concerns afterward completely destroyed my confidence in their service. I brought my car to Sheehy on a Saturday to have it inspected. The repair was completed on Tuesday, but by Friday—just three days later—the car had no coolant and almost no transmission fluid. I immediately called Sheehy. My call was transferred from person to person several times before I was finally told I would be connected with a manager. I could actually hear the customer service representative call the manager and let him know that my call was being transferred to him. Despite that, he never answered. I remained on the line for approximately 15–30 minutes before the call was eventually sent to his voicemail. I then called the call center again and asked for the manager directly. I was told he was available. Since he apparently did not know it was me calling again, he answered this time. Unfortunately, his response did not make the situation any better. Instead of taking responsibility and helping arrange for the vehicle to be brought back, I was told that I needed to get the car to them myself. This was especially concerning because I was more than 100 miles away and the vehicle had already lost almost all of its coolant and transmission fluid. He also told me that IF they determined the problem was related to an improper installation, they would cover it. That did not give me much confidence. The repair they had just performed involved lines running from the engine to the radiator and from the transmission to the radiator. Only a few days later, both fluids were disappearing. At that point, I had to decide whether I was willing to pay for a tow of more than 100 miles, with no assurance that Sheehy would accept responsibility once the vehicle arrived. Given how difficult it had already been just to get someone to speak with me, I was concerned that I could end up paying for the tow as well as another repair. Something else made me even more hesitant. A local mechanic mentioned that my spark plugs appeared to have already been replaced. Sheehy had previously told me that the spark plugs needed to be replaced, yet the vehicle's Carfax history also showed that they had already been replaced. That inconsistency, combined with the way my complaint was handled, made me lose confidence that I would get a fair assessment if I brought the vehicle back. In the end, I took the car to a local mechanic. I was told that the previous repair had not been completed properly and that the coolant had contaminated the transmission fluid. The transmission system then had to be flushed because of that contamination. After paying Sheehy a significant amount of money for a repair, I should not have been dealing with a vehicle that had almost no coolant or transmission fluid just three days later, nor should it have been so difficult to get meaningful help from management. Poor workmanship, poor communication, and extremely disappointing customer service. Based on my experience, I will not bring my vehicle back to Sheehy or give them my business again.
• DR

  David Ross

  Aug 9, 2026
  1.0
  My wife and I spent the day (9am - 6pm) on Friday - along with our 2mo old baby. After a pleasant enough experience with the Sales team, Glean was patient and helpful and Bob tried tried to help structure the payment appropriately to our credit situation, we bought a car which was later brought over from another Sheehy location. When it arrived, we saw a big hole in the back bumper. It was shocking that this hadn't been disclosed to us earlier. What was more shocking was the fact that the dealership, except for lots of apologies and statements of "this never happens at all", weren't able to offer us any form of reasonable remedy. It was as if the entire team were serving us with their hands tied behind their back. A couple of hours after the damage had been revealed, we were told by the manager that they had a great alternative car for us - but when we came to look at it - we saw it was a car that we had expressly not even looked at earlier in the day - as it was a car that is known to require expensive maintenance (we told them that earlier). Not only that, but we were shown a sticker showing this car has undergone "a high standard of service" - a similar sticker that was on the car with the hole in it - only the manager told us that their partner dealership had put the sticker on the other car, but hadn't lived up to that standard. Therefore, this car was actually a better deal, as they, of course, had lived up to the standard! The irony, that I should suddenly trust their company, after receiving a car with an undisclosed hole in it, seemed to be lost on the manager. Not surprisingly, I wasn't convinced, and wasn't going to leave the dealership after being gaslit into settling for an inferior deal, especially not after being sold a damaged car. I recommend a thorough review into the customer service at this dealership - I expect they will say "we offered them good alternatives, but they didn't want them." But our only fault, was that we weren't willing to settle for a lesser vehicle - and didn't want to wait for them to fix the vehicle we'd purchased (they offered us no incentive to wait for them to fix it - not even an alternative car in the period until it was fixed - they knew we had arrived in a rental vehicle, as we recently moved to the area). It seemed like the team either didn't realize the need to actually do something to fix their error, or had no tools to help us, except for a lot of "sorrys" - which sadly were insufficient to regain our trust. When I explained that simply fixing the car didn't even do enough to bring me back to where I was at the start of the day, there was an unwillingness to understand the point. I said, "I would not have bought that car at the beginning of the day, knowing I'd need to wait for it be fixed, let alone wait around all day for it at the dealership... and that isn't mentioning the damage to trust created by being given a defective product that they knew/should have known about". But it seemed like no matter how I framed it, "the customer was wrong". So I was disappointed by the service. I'll finish by noting that the people were all friendly and there was no unsavory behavior on their part. I just was deeply disappointed by the experience and the actual ability to meet customer needs / own the company's error.

Frequently Asked Questions About Sheehy Nissan of Manassas