10/22/2026
CAMPING WORLD MANASSAS TAKES ADVANTAGE OF SENIORS - On July 21,2026 while out on our 4th trip in our brand-new Forest River Forester that we bought from Camping World Manassas, the arm on our awning broke. I spoke with Service Manager David George who told us to come by and he would file the claim. We took the RV for him to see and he convinced us not to file the claim saying that the manufacturer would not pay. As we had another trip in two weeks, we had to get it fixed ourselves. I spoke with the General Manager Roger Anderson who told me the claim was denied. I asked him for the claim information so I could follow up with Forest River myself. When speaking with Ryan at Forest River I was told the claim was not processed because they were waiting to hear back from CAMPING WORLD MANASSAS, that they had three questions. I answered the three questions and they processed the claim and sent my reimbursement. Did anyone at Camping World help us, no they just waited for us to go away. BUYER BEWARE - THEY ARE NO GOOD!
SA
Soheila Aghaey
Oct 2, 2026
Very Disappointed with the Service Department at Camping World Manassas
We purchased an RV less than three months ago and have only taken it camping one time. Unfortunately, during that first trip, the refrigerator failed. The freezer was working, but the refrigerator section was not cooling properly.
As soon as we returned, we took the RV to Camping World in Manassas and brought it to their service department. We were told that the RV needed to stay there for repair. After waiting and following up for about two weeks—and having a very difficult time getting anyone to answer our calls—we were finally told that the entire refrigerator needed to be replaced.
We were then told that it would take approximately three weeks for the replacement refrigerator to arrive. We left our RV there and waited.
During this time, we repeatedly called and were told that Camping World was trying to get approval through the warranty/home warranty process. What is frustrating is that this RV is already under warranty, yet the process has taken an unreasonable amount of time.
At one point, we were told that Camping World had another identical RV on their lot and that they were going to move the refrigerator from that RV into ours so that we could get our RV back sooner. We thought this was a reasonable solution and were expecting the problem to finally be resolved.
However, when I called again today, I was told that they had decided not to replace the refrigerator and instead were going to wait for a part and repair the existing refrigerator after we had already been waiting for approximately three weeks.
This is extremely disappointing. We purchased a nearly new RV, used it once, and immediately had a major problem. Now our RV has been sitting at the dealership for weeks, and we still don't have a clear resolution or confidence that repairing one part will prevent the refrigerator from failing again.
The new refrigerator is reportedly around $1,200. I honestly don't understand why Camping World could not find a way to resolve this situation quickly and make the customer happy, especially when they apparently had another identical unit on their lot.
I do want to recognize Austin, who has been the one person who has consistently tried to help us and communicate with us. Unfortunately, our overall experience with the service department has been very frustrating. The lack of communication, difficulty reaching people by phone, changing explanations, and long delays have made this experience extremely disappointing.
Based on our experience, I would not recommend purchasing an RV from Camping World in Manassas. Be prepared for the possibility that if you have a service problem, your RV could sit there for weeks or potentially months while you wait for repairs and approvals.
We placed our 2024 Dutchmen fifth wheel on consignment with Camping World Manassas. The RV was in excellent condition and included a washer/dryer.
Before consigning it, Regional Manager Glenn Glover told us that 80% of their consignment RVs sell within four to eight weeks. That was not our experience. In our opinion, the RV was listed well above the market, and did not sell.
At the beginning of the consignment period, we were asked to approve more than $1,500 in maintenance. We were told both AC units needed service, a slide-out needed work, and a compartment-latch cap needed replacement. The latch cap alone was quoted at $290: $95 for the part and $195 labor. The AC units had very little use and worked properly, and the slide-out operated perfectly. We purchased the latch cap ourselves for less than $1 and declined the proposed maintenance unless a buyer had been identified.
It took approximately two weeks after drop-off for the RV to even appear on the Camping World website. At the 30-day point, we emailed Syeda Begum and said we were willing to accept $11,700 less than our original agreed payout. We expected the advertised price to be reduced accordingly while preserving Camping World’s agreed margin. The advertised price was never reduced, and the RV remained listed at what we believed was an unrealistic price.
A few days before pickup, we emailed Syeda and asked that the RV be ready with charged batteries. She confirmed that it would be out front and ready when we arrived. That did not happen. We were handed our keys and title in the public showroom with little discussion, there was no pickup walk-through, and the batteries had not been charged. We then waited over an hour for the RV to be brought out for hookup.
While waiting, we found our RV on the lot unlocked, with storage compartments literally hanging open, one slide-out partially extended, and the entry door open and unlatched. They had applied stock stickers that were difficult to remove and should have been removed before pickup. After getting the RV home, we discovered the black tank was approximately two-thirds full, even though we had delivered all tanks empty. The RV was dirty inside and appeared to have received no preparation for our pickup.
Communication was poor throughout the process. Email responses were consistently slow, and we often had to follow up repeatedly for information. At the end of the 60-day consignment period, there was no sale and no offer from Camping World to purchase the RV, so we terminated the agreement and retrieved it.
Read every word of your consignment contract carefully. We had to provide five days’ notice to cancel at the end of the 60-day term or the agreement automatically extended for another 30 days. We were not told that, it was in the fine print.
Based on our experience, I would not recommend Camping World Manassas for RV consignment. Get all representations about pricing, expected sales time, maintenance needs, fees, and communication expectations in writing. Carefully question proposed maintenance charges, especially before a buyer has been identified.
We cannot know the dealership’s intent. However, the lack of a price adjustment, meaningful buyer interest, and visible effort to sell our RV left us with the impression that a high-priced consignment unit may serve more as a comparison point to steer customers towards new RVs rather than as a unit the dealership is actively working to sell.
After picking up our unit, it remained on their website, but was listed as “sold,” which is not true.
DW
Deborah Whelihan
Sep 28, 2026
I called several times for 3 weeks trying to speak to a live person because the telephone is answered by AI and left messages. AI knew I had called before and escalated my last message 2 weeks ago. Despite that the website states that Camping World sells hitches and installs hitches, the live person who finally called me back in response to my message told me that I should go to my car’s dealership.
I recently purchased a used RV from Camping World, and I have to say my experience was fantastic from start to finish.
Mindy was absolutely outstanding. She was courteous, professional, patient, and extremely helpful throughout the entire process. If I asked a question, she didn’t have the answer to, she didn’t just brush it off—she found someone who did and made sure I got the information I needed. As someone who is new to RVing, I really appreciated that.
Mindy also worked closely with the service department to make sure my RV was ready to go and that everything was working properly. During the process, they discovered a problem with the LP system that was preventing the stove from working. It turned out to be a very difficult problem to troubleshoot. Eventually, they discovered that one of the water tanks had actually been installed on top of the LP line, causing the issue. They stuck with it, found the problem, and got it fixed before I took the RV home.
That kind of attention and follow-through meant a lot to me, especially being a first-time RV owner.
I am extremely pleased with my experience at Camping World, and especially with Mindy. She went above and beyond to make sure everything was taken care of and that I felt comfortable with my purchase.
If you are new to RVing like I am, I would absolutely recommend giving Camping World a visit. And if you get the opportunity to work with Mindy, you’ll be in very good hands.
Thank you, Mindy and the Camping World team, for making my first RV purchase such a positive experience!
