Enterprise Rent-A-Car

Reviews

• KC

  Kate Clink

  Jul 14, 2026
  1.0
  I had a confirmed reservation at the Lynchburg Airport Enterprise location for 8:00 a.m. on July 14. The reservation had been confirmed on Wednesday, July 8. When we arrived on July 14, the representative informed us that they could not honor our reservation because we were picking up at the airport and dropping off at a non-airport location. We were then directed to the Enterprise location on Old Forest Road in Lynchburg, where we were told a vehicle would be available at 10:00 a.m. After traveling to the Old Forest Road location, we were told there would not be a vehicle available until 4:00 p.m., and even that was not guaranteed. We then called the airport location again to see if changing our drop-off location would allow them to fulfill our reservation. At that point, we were informed that they actually had no vehicles available at all. This made it clear that the issue was not only our drop-off location, but also that Enterprise had accepted and confirmed a reservation despite having no vehicles to provide. As a result, we were forced to cancel our reservation and rent from another company, which was able to provide us with a vehicle immediately and at a lower price. The representative at the airport location was apologetic about the situation This experience was extremely frustrating and caused unnecessary delays to our travel plans. A confirmed reservation should mean that a vehicle will be available when promised, or at the very least that customers receive accurate information about the situation. Unfortunately, this experience fell well below those expectations, and we will not be choosing Enterprise for future rentals.
• TD

  Trey Dupree

  Jun 30, 2026
  1.0
  Usually love this place. But I recently left items in the trunk, and I’m 100% certain that’s where I left them, but when I called to retrieve them, I was told they didn’t have any of that and “someone would’ve brought them to the lost and found if anything were left” so now I know that someone who works there stole my belongings.
• EE

  E

  Jun 9, 2026
  1.0
  I reserved a BMW Suv or similar When I got to the enterprise desk they told me they didn't have any. All they had was a jeep wagoneer or a Ford Explorer. My wife wanted to know if they had any luxury vehicles. They said yes a BMW car. They brought in it around for us to look at. But in the meantime rented the 2 other vehicles while we waited without us knowing. When the car finally was brought so we could look at it and decide, it was the 200 series a very small car.. so we decided it probably was best not to get it and go with one of the first two options they presented us. Then we were told that thise were rented now. We ended taking the BMW car since there wasn't much else to choose from. We came back later in the week to see if there were any bigger SUVs to switch to since we were going to Maryland with some family for a 2 day trip to see other family. They switched us to a Chevy equinox. It was okay until we started our trip the next day to Maryland and then we kept hearing the this loud buzzing that would come an go the whole 3 hour trip and then the 3 hour back . After a Google search discovered that it was probably a active noise cancellation part problem that needed to be fixed. The next morning I drove back to the enterprise at the airport at 10am and the desk was closed with a note saying we'll be back at 12 noon. I came back at 1150 and walked in and saw a new note stating for service call this number. As I was calling a service rep came out and i told them the problem. They only had another Equinox. So I took that. The whole experience was very troubling and pissed me off that I didn't get the car I reserved months in advance online. And then the continued problems with the other cars. The fact that it was all treated like well this is what it is and that this happens all the time is unacceptable. I will go back to using Turo for my future rentals
• JY

  Jin Yi

  May 18, 2026
  1.0
  If I can give 0 star review on this location Enterprise Car, want to give zero. The guy named 'Chris' he said he is the manager. I told him the vehicle has electric issues which is dash board and the navigation board, they are on and off. It is very safty issues on the vehicle. Therefore, requested to get new vehicle and he said there is no vehicle. So, I said if happen a accident, who will has the responsibility of the damage and my whole family's life? He said Enterprise will pay for it. Wow!! Is Enterprise Rental Car company playing with customers life? Are you joking? Enterprise Rental Car is doing business don't care about customers life? Also, other employees are talking to other customers about my complain. And laughing each other. I felt like very uncomfortable. This is the most uncomfortable and unprofessional customer service in my life. If main office or CEO of Enterprise Rent Car see this note, please fire the manager, Chris ( @ Lynchburg Airport Enterprise Rental Car) and The employees. It was very much unsatisfied customer service!
• KM

  Kaitlin Myers

  May 16, 2026
  1.0
  Rented a van 2 weeks before my family vacation, called the day prior to confirm vehicle would be available and was told "yes your reservation is confirmed and your vehicle is on the lot". Get to the lot to pick it up and guess what... NO VEHICLE!! The guy there said it hadn't been returned and he didn't know when it would be. I called all the other locations and rental companies from Roanoke to Charlottesville and noone had a vehicle available because they "were all booked up for mothers day weekend". And to make it all better... Called corporate but haven't heard anything other than they would reach out to a manager.... Vacation almost completely ruined. Half of my crew had to fly down while the other half drove a smaller vehicle for 15 hours. No group things could be done while away unless within walking distance. WILL NOT RETURN TO ENTERPRISE AS A CUSTOMER

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