NTB-National Tire & Battery

Reviews

• GB

  Gerald Bonsu

  4 days ago
  5.0
  Dennis was a great help. I came in thinking I needed a bunch of expensive car care and Dennis and the NTB determined that my car didn't need all of that saving me $+125!! Best News i had heard after a long day!
• BM

  Bert Messam

  May 5, 2026
  5.0
  I brought 4 tires from NTB in Leesburg back in 2021. I took the car in today for a flat repair. They identified that the rim was cracked and gave me a contact to have it repaired. Although this was not their fault, I was not charged. Dennis and team was engaging and a pleasure to work with. Highly recommend.
• MM

  missotis13

  May 3, 2026
  5.0
  I killed my tires with a momentary swerve off the side of a shoulderless rural road. When I came limping in, Anasstasia waa very efficient checking me in. They then looked at the car and found the rim on the right front was bent which is a repair outside their purview. They didn't charge me anything for their time checking out the problem and were incredibly helpful. Also good to note that had the rim not been damaged, they had the right tires to get us back on the road. I have a mini clubman and at many places, the tires I need require special order.
• SJ

  Sahar Jasim

  Apr 25, 2026
  1.0
  A few weeks ago, I came in for an oil change, and NTB damaged my oil pan, which caused a major issue and left me unable to drive my car. It was a very stressful experience. Last Wednesday, I returned again because my car was due for another oil change. When I walked in, the receptionist was at the front desk. I tried to calmly explain my previous experience and politely asked if she could make sure the technicians were careful this time. However, she was not paying attention or listening. As I tried to get her attention, I asked, “Sorry, am I talking too much?” She responded rudely, “You are — fast and too much.” I was surprised by her tone. I then said that maybe I was wrong to come back to the same place that had already damaged my car. She replied, “I don’t know,” and shrugged in a dismissive way. At that point, I seriously considered leaving, but I needed the oil change and didn’t have time to go elsewhere. This experience was extremely disappointing. Not only was my vehicle previously damaged, but the level of unprofessionalism and disrespect I encountered this time was unacceptable. I have now deleted the positive review I had previously left, and I will not be returning. To make matters worse, the receptionist even mentioned another incident where a customer’s engine was damaged, which only increased my concern about the quality of service.
• FP

  Felix Pedroza

  Apr 22, 2026
  5.0
  I had a great experience at NTB Tire & Service Center in Leesburg! I got a flat tire while driving and stopped in, and they were kind enough to take care of me right away. Anastasia, the sales representative, was absolutely amazing—her customer service was a 10/10. She was friendly, helpful, and made the whole process smooth and stress-free. The technician who fixed my tire was also a 10/10—very polite and professional. I highly recommend NTB in Leesburg 100%. Ask for Anastasia—she’ll give you the best customer service. This is definitely my new go-to place for anything tires or battery-related!

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