Enterprise Rent-A-Car

Reviews

• AW

  Ashley Weaver

  4 days ago
  1.0
  This was by far the worst experience I’ve ever had at this location. Made a reservation a week in advance for an important work trip. (I had to get a 6 seater or bigger). The evening before, I called to see if they would have a car big enough for me, they said we are expecting one yes. The next day my pick up time was 4pm, they called at 3:40pm and told me they do not have a car big enough and that they wouldn’t have one till the next day. The closest location that had one was Abington but they decided to call 20 minutes before my pick up time that I had no time to drive 2 hours away before 5pm. But that’s not all… I decided wait till the next day because I literally had no choice and lost money on a hotel night that I had already booked as well. I went to pick up the vehicle the next morning at 8am. On my way to my destination (12 hours away) the break light comes on just randomly, the car shakes when you mash the breaks, and it drives like absolute crap in the rain. When I get to my destination I immediately called corporate. I went to exchange the car at a near by location and got another one. Well I had forgot something in the back seat and had to go back 30 minutes later to get what I had forgotten. That location was aware of the issues we had with it driving and when I got there to pick up the forgotten stuff, they said the vehicle is ready to be rented again… the vehicle still had sand in it from my work crew, along with the mechanical problems… how can they rent it out again without fixing it first?? I was so surprised. Needless to say, i will never ever rent from galax location again, and definitely not the location that put it back on the lot without fixing it. They are just endangering peoples life’s.
• SS

  Seb

  Jun 27, 2026
  1.0
  Rent cars they dont have.
• SH

  Susie Hash-Lyons

  May 11, 2026
  5.0
  Friendly service. Ease of pickup and return of rental
• SG

  stephanie graham

  May 5, 2026
  2.0
  My daughter was in a accident so the insurance set her up for a rental and we had all set to be picked up cause her car went to be fixed and to find out the next morning that they did not have a car after we confirmed it that evening before. We was very disappointed in the service and the lady said we would have to figure it out.
• JB

  Josh Bowers

  May 5, 2026
  1.0
  It’s always a hassle to work with them in Galax, last time we used them the car we supposed to rent wasn’t there, finally showed up two hours later then didn’t give my refund for almost two weeks. this time I called last week told them I needed a car by Tuesday an they told me they don’t know what they will have or what will show up or what time. So I made a reservation on Sunday over the phone now Monday morning I get a call saying pretty much I’m out of luck. Very unorganized place. I’ll be taking my business elsewhere where from now on. I’d would give it zero stars if I could!!!!!

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