Valvoline Instant Oil Change

Reviews

• TH

  T Hazel

  6 days ago
  2.0
  The service was not as friendly as it normally is. The tech that did my oil change was very nice and pleasant. The person that took all my information and payment was a little rude and didn’t offer me any extra services. It was like he was rushing me out. He told me if I wanted the recommended services to come back another day. Keep in mind there was only one other car in the bay at the time. I will choose another location next time I return if I choose you guys again.
• DE

  Devin Edmonds

  Jun 29, 2026
  5.0
  I normally go to Jiffy Lube. But now I may be converted. I’m about an hour and a half from home and I saw the opportunity to go to a Valvoline. Jacob and his crew really got it done. Never left my vehicle in and out and under 15 minutes saved money saved time. I don’t know what else to say professionalism on 1000. No grease under fingernails uniforms crisp man. These guys are on a tight ship. Nothing but good things to say.
• CM

  Colonel Myers

  Jun 19, 2026
  5.0
  Received a 20% discount on all services digital coupon which was good for one day only. I chose a full synthetic oil change, with no additional services. After tax and discount the cost was $91.00. I was the first customer of the day and the shop had a full crew of employees. The entire oil change took about 10 minutes. Each employee i interacted with was professional and courteous, while performing the oil change and routine inspection. They offered additional services, radiator flush and engine filter change which i declined. Its evident that both technical and customer service training are emphasized by the store. The crew members also genuinely appeared to enjoy working together. This became more evident as after the oil change I drove away and a check engine light came on having barely pulled out of the parking lot. The light had not appeared prior to the oil change. I returned to Valvoline and told an employee what had happened. He offered his thoughts and told me that they would take a look at it. After about 10 minutes, the addition of air in my tires and the guidance to drive for a bit to resolve the check engine light, the problem was solved and the check engine light was gone.Truly, the check engine issue could have been from the oil change initiating a sensor error or simply a coincidence that the senor error came up at the time of the change. Either way the crew handled the issue directly, professionally and with care. This is a really great shop.
• ML

  Mike Little

  Jun 19, 2026
  1.0
  Incompetence & Sleazy Business Practices I submitted this complaint to the Valvoline Customer Service Department nine days ago with no response!! I am writing to formally complain about the service I received at your Valvoline Instant Oil Change location at 1075 Hospitality Lane, Fredericksburg, Virginia. I initially came in for a routine oil change. During the visit, I was repeatedly offered additional services, all of which I politely declined. However, the salesperson, Anthony, continued to push these services and repeatedly lowered the price from the advertised amount. This practice struck me as unprofessional and misleading, as it suggests that customers may be charged different prices for the same services depending on how aggressively they negotiate. When Anthony offered an air conditioning recharge service, I decided to consider it. I own a 2004 Dodge Dakota, and while the air conditioning was not perfect, it had been operating at approximately 75–80% efficiency for the three years I have owned the vehicle. I viewed the recharge as an opportunity to improve its performance before the summer months. At no point was I informed that the service could take an extended period of time. Shortly after the work began, it became apparent that something was wrong. Two technicians appeared uncertain about how to proceed, repeatedly examining both the machine and my engine compartment. After they connected the equipment, I was left sitting in my truck for approximately 45 minutes in the heat while multiple technicians periodically approached the machine, looked at it, and appeared confused about what was happening. Over the course of the next hour, no fewer than four technicians became involved. The only employee who seemed genuinely concerned with resolving the issue was Adeel, who eventually disconnected and reattached the equipment in an attempt to diagnose the problem. After another 15 minutes had passed, I finally asked him directly what was going on. He informed me that the system indicated a leak. What I find most concerning is that Anthony, the employee who sold me the service, did not approach me during this entire process. Only after I had been waiting for approximately an hour did he finally come over and inform me that the air conditioning service would be removed from my bill. At no point did he explain why the process had taken so long, what had gone wrong, or what effect the attempted service may have had on my vehicle. The most frustrating part of this experience is what happened afterward. Before arriving at your facility, my air conditioning system was functioning, albeit imperfectly, at roughly 75–80% capacity. After your technicians worked on the vehicle, it was no longer producing cold air at all. In practical terms, my air conditioning went from partially functional to completely nonfunctional. It appears that the refrigerant was removed during the attempted service and not restored, leaving me in a significantly worse position than when I arrived. Your company includes the word "Instant" in its name, yet I was left waiting for over an hour without communication, updates, or any explanation of the problem. Had I been informed upfront that the service could take that long, or that complications had arisen, I could have made an informed decision about whether to proceed. Instead, I was left sitting in my vehicle, uncomfortable and increasingly frustrated, while employees struggled to diagnose an issue that they did not appear prepared to handle. I am requesting that Valvoline investigate this incident and provide an appropriate resolution. At a minimum, I would like an explanation of what occurred, why my air conditioning system was left in worse condition than when I arrived, and what steps the company intends to take to correct the situation. I am extending the courtesy of contacting you directly before sharing this experience publicly through reviews and consumer complaint channels. I hope Valvoline will take this matter seriously and work to resolve it promptly.
• JB

  John Beck

  Jun 11, 2026
  5.0
  I was genuinely impressed with my experience at Valvoline Instant Oil Change. I normally take my vehicles to the dealership for service, but the dealer was booked out for weeks, so I decided to give Valvoline a try. I honestly wasn't expecting the level of professionalism and customer service I received. From the moment I pulled in, the team was friendly, welcoming, and highly professional. They clearly explained what they were doing, reviewed the condition of my vehicle, and made recommendations without any pressure or sales tactics. I appreciated how transparent they were throughout the entire process. What really stood out was the efficiency of the service. The team worked together like a well-coordinated pit crew, yet they still took the time to answer my questions and ensure everything was done correctly. The oil change was completed much faster than I would have experienced at the dealership, and I never had to leave my vehicle. The technicians were knowledgeable, courteous, and respectful. They treated me as a valued customer rather than just another service ticket. The entire experience exceeded my expectations and completely changed my perception of quick-service oil change centers. Because of this visit, I will seriously consider returning to Valvoline for future maintenance needs and would gladly recommend this location to friends and family. Great job by the entire team. They should be recognized for providing outstanding customer service and creating a genuinely positive experience.

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