Sheehy GMC of Fredericksburg

Reviews

• ED

  Emily DuBois

  1 day ago
  5.0
  Daniel was my sales consultant and he was super helpful and friendly. The manager also came over and helped us get down to the price I wanted. I was shopping for my first car so I didn’t know what to expect but it was an overall great experience and I would really recommend Sheehy gmc to anyone car searching.
• KO

  Katherine Osborne

  3 days ago
  5.0
  Professional, knowledgable , personable team working together on a very busy Saturday. Got me in and out in under 2 hours! Which I appreciate since I had another appointment to get to at 12! Keep up the good work!!
• SB

  Shane Brewer

  4 days ago
  5.0
  On 27 Aug, took our Acadia in to check brakes and an oil change. Got Mike in the service department - he was Awesome. Estimated 3 hrs but done in two, Thanks for that! Also showed me that the battery reading was a little low; was already thinking I needed a battery soon due to age. Anyway, the next day our 2500 had an unexpected issue which Mike again fit me in without an appointment, diagnosed the issue, found the required part across town and got it fixed....Same day. Mike needs a pay raise!!
• JL

  Jamey Lewchanin

  Aug 18, 2026
  1.0
  1 STAR – I WOULD NOT RECOMMEND SHEEHY GMC OF FREDERICKSBURG I am writing this review regarding my sister Sally Arcaro’s experience purchasing a used 2015 Jeep Cherokee from Sheehy GMC of Fredericksburg. I assisted her throughout the transaction and the attempts to resolve the problems afterward, so I personally participated in many of the communications described below. What makes this experience particularly disappointing is that the problems were not limited to one misunderstanding. There were repeated issues involving representations made during the sale, promised items or work, communication, follow-through, and what happened when we attempted to get assistance after the transaction. Our salesperson was Tyler Moore. During the purchasing process, much of the communication occurred through text messages, and fortunately we retained those communications. We also retained documentation relating to the transaction. Among the issues discussed during the purchase were the vehicle’s condition, two keys for the vehicle, undercarriage treatment/work, financing and documentation, and other representations concerning what would be provided or addressed. Throughout the process we received assurances that information and concerns were being handled or had been “sent up.” The real measure of a dealership, however, is not simply how friendly or responsive people are while trying to sell you a vehicle. It is what happens when questions or problems arise afterward. That is where this experience became especially frustrating. We repeatedly attempted to obtain clarification and resolution regarding matters that we believed had been represented or agreed to during the transaction. Instead of receiving a straightforward resolution, the situation required repeated texts, telephone calls, emails and ultimately attempts to reach people beyond the original salesperson. My biggest advice to anyone considering purchasing a vehicle here is simple: GET EVERYTHING IN WRITING AND KEEP EVERYTHING. Save your text messages. Save screenshots. Save advertisements. Save your financing documents. If something is promised regarding the condition of the vehicle, keys, repairs, treatment or anything else, make sure the exact promise appears on the paperwork before completing the transaction. I understand that misunderstandings can occur during any vehicle purchase. What determines my opinion of a business is how it responds once a customer brings a documented concern to its attention. In our experience, resolving concerns after the sale was unnecessarily difficult and required far more persistence than should have been necessary. This review is not based on something I heard from someone else. I was directly involved in helping my sister throughout the process, participated in the communications, and reviewed the texts and documentation surrounding the transaction. Based upon the entire experience—not simply the day the vehicle was purchased—I cannot recommend Sheehy GMC of Fredericksburg. A dealership earns a customer’s trust not only by making the sale, but by standing behind what its representatives tell customers and addressing legitimate concerns when something goes wrong. Unfortunately, our experience after the sale left us without that confidence.
• ES

  Eric Skelton

  Aug 17, 2026
  2.0
  They do the bare minimum and lack accountability for anything they do let alone things outside dealer “responsibilities” including simply notifying of something wrong. I also have a pro plan which includes a car wash, but they don’t have one. They might give you a ticket to go wash your car yourself on their dime though. Go to a local mechanic if you want it done right, go here if it’s under warranty and you can afford to continue the issues.

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