Purvis Ford Inc

Reviews

• DU

  Deborah Ulmer

  1 day ago
  5.0
  We had problems with our Ford truck en route from Florida to New Hampshire. We pulled into Purvis Ford and they fit us right into their schedule and worked on our vehicle and got it so that we could continue our journey. The sales people, the people who worked on the vehicle. Everybody who was at that Ford dealership went above and beyond to make sure that we were taken care of. Very polite. Caring, concerned and available to answer every question that we had and then some. Can't ask for a better dealership than Purvis Ford. If I lived in the area I would definitely do all of my business at Purvis Ford. They understand what customer service is all about.
• PA

  Patrick Aboagye

  1 day ago
  5.0
  Body shop does meticulous work, starting with Ashlee’s outstanding customer service and keen observation of what needs done. Before the installation she noticed and brought my attention to a ding on my truck that I was not even aware of. Also saw a slight imperfection on the new part, stopped the install and had me come take a look and authorize before going ahead. Very professional, friendly and customer focused.
• MM

  Mike Marley

  4 days ago
  1.0
  First I would rate this dealership 0 stars but would not let me post my review. DO NOT EVER TAKE YOUR VEHICLE TO PURVIS FORD!!!!. I am a fleet manager of a large HVAC company and have had the worst service I have ever dealt with. they are completely unorganized and unprofessional. The complete lack of service is mind blowing. I have tried to call 20 times to get ahold of a service manager and no one ever answers your call. I have left messages with the service manager and the manager of the dealership, and I never get any type of communication back at all. my vehicle has been at the dealer for repairs for over 3 weeks now and have not yet received an update or a call about a single thing. I would never recommend this dealership to anyone and I will advocate for everyone to never use this dealership ever.
• DM

  Duffie McKee

  Jun 10, 2026
  5.0
  I rate the service department of Purvis Ford a solid 5-stars!! Specifically, I want to give John Villamizar a shout out! I have a well-maintained, high mileage Ford Expedition with over 305,000 miles, but I experienced a breakdown on the interstate as I was traveling from D.C. back to central North Carolina. A quick Google search for “show me the nearest Ford dealership” directed me to Purvis Ford, and John & his awesome team understood my predicament and my need to get back home that same evening. They worked me into the service rotation even though they were slammed with appointments the whole day, and got me on the road before 5 o’clock. I can’t say enough good things about John and his team at Purvis Ford!
• MS

  Marian Smith

  Jun 8, 2026
  1.0
  My car had an appointment scheduled on a Thursday for diagnostic. It was dropped off on Weds. evening. By Thursday late afternoon I hadn't heard anything so I called. When I called my car hadn't been seen yet with no answers as to when they'd get a chance to look at it. Someone called me back at the end of Thursday saying it wouldnt be looked at today, maybe tomorrow and possibly not until Monday. I heard nothing all day Friday. Saturday I went and picked it up because if it takes that long for diagnostic how long will it take to fix it. So because I have a Lincoln with the warranty I had to take it all the way to Richmond Ford, Lincoln where I was met with much more professionalism and knowledge of how long they would keep my car and why, with a link to visibly track the progress. So thank you Purvis for wasting my time.

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