LL
Lisa V Kennedy, LCSW, LICSW
Aug 27, 2026
Car wouldn't start, Chevy sent a notification that the battery was extremely low. Stopped at AutoZone to buy a new battery, but when the guy was going to put it into my Tahoe, he said he couldn't put it in because he'd have to remove things that shouldn't have had to be removed to replace a battery. I also wanted him to check the alternator to make sure it wasn't that instead. He said he couldn't check it because the battery was too low - but said the battery was good, but just needed to be "recharged". Mind you, we had just driven 1000 miles the last 2 days before the car wouldn't start the next day. Ended up taking the vehicle to a Chevy dealer who said the battery was bad, replaced it and nothing was wrong with the alternator. Won't be going to that AutoZone again, for obvious reason!!
Only giving 3 stars because of Jermeal. Great customer service and super helpful. On the other hand the other Hispanic guy that works there should not be allowed to deal with customers. Super rude and does not know how to do his job at all!!!! This is not the type of person that should be in the front dealing with people.
AT
Anabelle Tullis
Aug 8, 2026
The amazing things I have to say about Jason! I came in 30 minutes before closing after having my oil light come on more than 2 hours from home. Jason made sure to find the correct oil for my car, put it in for me, and made sure my car was running okay afterward. If thats not top tier customer service, I don't know what is! He seriously went above and beyond and made a stressful situation so much less stressful. A raise is VERY much deserved!!
JM
Joseph Miller
Jul 28, 2026
I was standing in line directly behind Dr Shabir Qateh at AutoZone, and I felt compelled to share what happened His behavior was completely out of line.
Dr. Qateh came in extremely aggressive and hostile toward the staff. He was demanding a return without a receipt, and when the team explained the store policy for unreceipted returns, he threw a fit and refused to accept it.
He started yelling that the store never gave him a receipt, completely ignoring the fact that he used the self-checkout register and simply walked away without grabbing his receipt off the machine.
As things went on, he started randomly holding up his phone and recording the staff menacingly. Roberto was actively trying to give him store credit to help him out. Roberto was also patient when dealing with him. He stayed completely calm, neutral, and polite, continuously trying to help Dr. Qateh even tho he was making a scene and falsely accusing Roberto of being rude and unprofessional.
DQ
Dr Shabir qateh
Jul 28, 2026
I purchased several items on the evening of July 27, 2026, and returned the next day to return one unused item. Roberto initially refused to process my refund, even though it was within the store’s return policy. He only processed it after I insisted on my right to a refund.
What concerns me most is that if I hadn’t known my rights, I believe I would have been wrongly denied my refund. Roberto was also rude, dismissive, and unprofessional throughout the interaction, and even tried to stop me from recording.
Be careful when shopping at this location. Keep all of your receipts and know the return policy before making a purchase.
