Enterprise Rent-A-Car

Reviews

• MI

  Matthew Iverson

  Aug 24, 2026
  2.0
  Gave me a car with a flat tire.
• AK

  Ayman Khalefa

  Aug 19, 2026
  1.0
  I reserved an SUV a week before and when I came to pick it up they said they don't have and she lied about it saying they sent an email and called me the day before to tell me it's not available. And she was so rude.
• TB

  Tony Burton

  Aug 5, 2026
  5.0
  If you want an establishment with professionalism and good car rental Service from beginning to end this is the place for you
• CS

  Carrie Retter Simpson

  Jul 27, 2026
  5.0
  I want to recognize Alex for providing truly exceptional customer service. From the very beginning, Alex treated me with kindness, respect, and professionalism. Every question I had was answered thoroughly, scheduling was easy, and any changes related to my rental while my vehicle was being repaired after an accident were handled quickly and without stress. What stood out most was that I never felt like just another customer. Alex was compassionate, patient, and genuinely cared about making sure I was taken care of. During a time that was already stressful, it meant a great deal to know I could count on someone who was responsive, knowledgeable, and willing to help. Customer service like this is rare, and Alex is a tremendous asset to Enterprise. Thank you for turning a difficult situation into such a positive experience.
• AL

  Anna Livingston

  Jul 17, 2026
  1.0
  I am a customer who is traveling on vacation, and I was very disappointed by my interaction with Mona Tesfaye at this location. I understand that customer service can be challenging, especially when customers are frustrated. However, as a member of management, it is important to listen to customers with patience and professionalism. During our interaction, I was frustrated, but I was not yelling or using profanity. While my voice may have been higher in tone due to my frustration, I remained respectful. What I found most concerning was Mona's response. She spoke to me while using hand gestures that came across as dismissive and as though I was being disrespectful, which made the situation feel even more uncomfortable. Customers should be able to express frustration without feeling belittled or judged, provided they are not being abusive. I believe Mona would benefit from additional training in emotional awareness, active listening, and de-escalation techniques. These skills are essential for management personnel, particularly when handling dissatisfied customers. I hope this feedback is taken seriously so future customers have a more positive experience. I also encourage Mona to be more mindful of her body language during difficult conversations, as hand gestures can easily be perceived as confrontational or disrespectful.