SIXT Car Rental - Washington Dulles International Airport (IAD)

Reviews

• SP

  Saumil Patel

  2 days ago
  5.0
  had an excellent experience renting a BMW X3 from SIXT for 18 days. The entire experience was smooth, convenient, and enjoyable from start to finish. The BMW X3 was a fantastic vehicle—comfortable, stylish, spacious, and a pleasure to drive, especially on long trips. The driving experience was outstanding, and the fuel efficiency was impressive for an SUV of this size. The car was well-maintained, clean, and ready to go. Having the vehicle for 18 days gave me plenty of time to appreciate its comfort, performance, and premium features. Overall, SIXT made the rental experience easy and hassle-free. I would definitely consider renting from SIXT again and would highly recommend them to anyone looking for a premium car rental experience. If you’re considering renting a BMW X3 for a road trip or an extended stay, SIXT is absolutely worth considering! Thank you, SIXT, for a great experience. Looking forward to my next rental! 🚘
• PM

  Patrick A. McCoy

  Oct 6, 2026
  5.0
  I normally wouldn’t leave a review, but after the second trip to DC, traveling for over 12 hours and being attended to by the same person in the same way, I must say something. Isaiah is the definition of exemplary service. His friendly demeanor and warm welcome make a long trip that bit more bearable. I haven’t in the past, but from now on I will always book Sixt when I visit DC.
• AL

  Andrea Leinberger-Jabari

  Oct 5, 2026
  5.0
  Super easy and convenient car rental. Michelle was amazing! She helped me with a long-term rental and explained everything so clearly. Will use this service again if I need a rental in the futute.
• JC

  Jacqueline Casas

  Sep 27, 2026
  5.0
  I arrived late Thursday night, September 24, after a long day of international travel with my two kids, and every aspect of my experience with SIXT was wonderful. We followed the signs to the rental car area, and as soon as we reached the street, we saw the bright orange-red SIXT van. The driver immediately came out to help us with our luggage and was extremely polite and helpful. After a short ride, we arrived at the SIXT office. We were greeted by Mohamed, who was incredibly kind and professional. I was having trouble connecting my phone to the internet so I could access the SIXT app, and when I stepped out of line to try to sort it out, Mohamed asked his coworker Brian to help me. Brian was able to get me connected to the Wi-Fi and checked in, then made sure I was able to get back in line with Mohamed. Mohamed was amazingly patient and helpful throughout the process and even helped me switch to a vehicle that was better suited to my needs. After a long day of traveling with two kids, their kindness and willingness to help made a real difference. I’m very grateful to Mohamed and Brian for making what could have been a stressful late-night rental experience so easy and pleasant. The vehicle I ended up with was new and perfectly clean. Thank you, SIXT, for having such wonderful people on your team! I will be back.
• GG

  GEPCSPA

  Sep 10, 2026
  1.0
  ⭐ 1/5 – Very Poor Customer Service I had a very disappointing experience with SIXT at Washington Dulles Airport. I had booked and prepaid for a rental car through Klook. Unfortunately, when I arrived to collect the vehicle, I realised that I did not have my physical driving licence with me, so I was unable to proceed with the rental. I understand and accept that a physical licence may be required. What disappointed me most, however, was the way I was treated by the counter staff. The male staff member serving me was unfriendly and dismissive. He asked me to stand aside and wait. After waiting, I asked whether there was any possibility of getting a refund since I could not collect the car. His response was simply, “I don’t know.” If he did not know, why ask me to wait? He could have explained the situation, referred me to a manager, or told me whom I should contact. There was very little effort to assist me. Klook subsequently contacted the local SIXT management on my behalf and requested a one-time refund exception, but the request was rejected. I ultimately received no vehicle and no rental service. I accept that companies have policies, but good customer service is about how customers are treated when something goes wrong. A little courtesy, empathy and helpful guidance would have made a big difference. Based on my experience at this location, I am extremely disappointed with SIXT's customer service.