SIXT Car Rental - Washington Dulles International Airport (IAD)

Reviews

• RS

  Recia Schoolden

  3 days ago
  1.0
  I paid for a rental car for a week and was told that they couldn't take a credit card for my deposit even though I already paid for the car. Called booking.com and asked for a refund and they told me because I was no longer at the sixt service desk I was ineligible to receive a partial discount. The customer service agent was extremely rude and condescending quoting the fine print that didn't even state a "credit card" was required. They literally stole over $400 from me and I didn't receive a rental car during a very difficult time when I needed. I don't recommend this company at all, please steer clear. I don't appreciate companies that try to word things in a way to get you caught up and then cancel your order last minute so that they aren't responsible. They are thieves there is no other way to describe them and I don't recommend this company to anyone !
• SW

  Stuart Warders

  Aug 28, 2026
  1.0
  I left a garage door opener in my SIXT rental at Washington Dulles. I realized it within two hours of returning the vehicle and immediately called SIXT customer service. I was told that the branch would be notified and that a lost-item report would be submitted. What should have been an incredibly simple situation - call the branch, locate the recently returned vehicle, and check it immediately - turned into a slow, convoluted process that appears to have worked against actually recovering my property. Instead of someone at the branch immediately checking the vehicle, I was directed through an online lost-and-found process that took days to get completed and sent to the branch. Based on the email correspondence, it appears that the search didn’t even start until 3 days later. By then, of course, the likelihood of recovering an item left in a vehicle days earlier is dramatically reduced. That is the part that is so incredibly frustrating. I reported the item almost immediately. SIXT knew exactly what vehicle I had returned, and the vehicle had only been gone for a couple of hours. Yet their process apparently prioritized submitting forms and routing requests over simply having someone physically check the vehicle while there was still a very good chance the item was sitting exactly where I had left it. I even emailed the General Manager directly to explain my concerns and the urgency of the situation. I never received a response. Ultimately, SIXT sent me a generic message stating that they were “unable to find” my item. I understand that customers make mistakes and that SIXT cannot guarantee the recovery of every lost item. What I cannot accept is a customer-service system that appears to make recovery more difficult than it needs to be, particularly when the customer reports the loss almost immediately after returning the vehicle. This experience has left me with an extremely poor impression of SIXT and, specifically, the quality of care they provide once they have your money and something goes wrong. If you leave something in a SIXT vehicle, don’t assume that reporting it immediately means someone will immediately look for it. For me, this was enough to lose my confidence in the company. I will not be using SIXT again, and based on this experience, I would strongly caution others to think twice before trusting them with your business.
• JT

  james tyree

  Aug 27, 2026
  5.0
  Jacqueline at the Washington Dulles Airport location was absolutely amazing!!! She made the return of my rental car an absolute breeze and helped me out in a high stress moment. I was in a hurry to return the car and get to my next destination. I accidentally made a wrong turn into a lane opposite of where I was to drop it off at the office. Jacqueline saved the day by cheerfully assisting on the spot of where I was. This eliminated my need to exit the parking lot and have to circle the block to re-enter again, therefore saving me much needed time. She also happily answered all of my return questions :) Jacqueline’s upbeat, friendly, and cheerful attitude really makes her an asset to company. Sixt is very fortunate to have an employee with such positivity and passion for customer care. A+++ to Jacqueline at Washington Dulles IAD!!!
• SA

  Salem Alnajjar

  Aug 21, 2026
  1.0
  I had a terrible experience with SIXT and would strongly recommend thinking twice before booking with them. I booked and paid for a rental through Expedia and arrived at the SIXT location ready to collect the vehicle. I provided my passport, driver’s license, International Driving Permit, credit card, and reservation. Despite having multiple documents establishing my identity, SIXT refused to give me the car because of a difference in the English spelling of my name on my Kuwaiti driver’s license. What makes this especially frustrating is that the vehicle was never provided, yet I was still charged and SIXT refused to refund me, while Expedia and SIXT pointed responsibility at each other. Very disappointing customer service and a frustrating experience from start to finish. I expected much better from an international rental company.
• HI

  Hamza Ibrahim

  Aug 15, 2026
  1.0
  Very Disappointing Experience With SIXT I’ve had a very disappointing experience with SIXT, especially when it comes to honoring confirmed vehicle bookings. This has happened to me three different times—in Saudi Arabia, Florida, and Virginia. Each time, I made a reservation for a specific vehicle, received a booking confirmation, and then was given a different car than the one I had booked. What is the point of allowing customers to select and reserve a particular vehicle if the company does not intend to provide it? In my opinion, SIXT is one of the worst rental companies when it comes to advertising luxury and premium cars on its app and website but then failing to provide the vehicle that was actually booked. This is extremely frustrating, especially when customers make plans and pay a premium expecting the confirmed vehicle. After experiencing the same issue three times in different locations, I have very little confidence in SIXT’s reservation system. Customers should receive the vehicle they actually booked—or be clearly informed in advance if that vehicle is unavailable. Very disappointing service. I would strongly think twice before booking a luxury car with SIXT.