Enterprise Rent-A-Car

Reviews

• CN

  Captain Nader

  1 day ago
  1.0
  DO NOT RENT FROM HERE! Manager is the absolute worst. My wife was 8 months pregnant and our flight got cancelled the day we where scheduled to drop off car and had a doctors appointment the next day. We had no choice but to travel to a different airport to make a next early morning flight and the manager absolutely refused to drop an extra 177$ in fees when the rental itself was 255$ for a whole week. We got SCAMMED!
• RB

  Raymond Brown

  3 days ago
  5.0
  Great service. Considerate professional team members. Would definitely recommend and used again. Thank you.
• SN

  Sam N

  5 days ago
  1.0
  I rented a car for 8 days. On day 4 I'm driving on the highway and it starts pouring rain. I turn on the wipers and the wiper blades are badly worn out so instead of wiping all the water away the wipers remove some water and smeared the rest across the windshield creating a thin layer of water so everytime it wiped I couldn't see anything. I had to hit the brakes and pull over. Once the rain slowed down I drove slowly to my hotel. The next morning at 9am I call them to explain the wipers are bad. They told me the will send a tow truck to get the car but I need to come back to the airport to get another vehicle after the tow truck picks up the car. At 3pm no one has shown up to get the car so I call customer service again and they said that I would get a call after I hang up with them. I got an email from the manager asking me to drive the car back to the airport. Which tells me he didn't read the notes customer service sent or email that I sent. I refused to drive the car back in the rain since it was raining and the wipers werent good. After 5pm I called again and customer service said they have escalated this. No one ever showed up. The next morning I called again roadside assistance says they are sending a tow truck. I asked why can't they bring me the replacement car and take this one so I don't have to take an Uber to the airport and waste more of my time. They said that is not an option. So I call the customer service at the location and they said I could request that even though road side assistance said no. I ended up have to take an Uber to the airport to get the replacement vehicle wasting another hour of my time. Here's the worst part: I couldn't drive the car from Friday night until it was finally picked up Sunday after 12pm. I returned the replacement car as scheduled when i was flying out and they STILL charged me for all the days even though I couldn't drive it Friday night to Sunday afternoon. I used to use Hertz from all my rentals before coming to enterprise a couple years ago. This experience made me quickly regret that decision.
• AM

  A.R. McInelly

  Oct 6, 2026
  1.0
  The worst customer service. They didn’t have my car I rented.
• JH

  Juan Hernandez

  Oct 5, 2026
  5.0
  I rented from this location once in August and once in October, and had very positive experiences both times. The process is efficient, fast and easy, and all employees that I’ve interacted with have been pleasant and helpful. On the first trip, when I returned the vehicle, the return representative Solomon was very helpful and understanding about an unusual situation that occurred. On the second trip, the rental representative William was very helpful in finding a certain model vehicle that I requested. Also, the reservation process, and pricing, using my Costco membership, was excellent.

Frequently Asked Questions About Enterprise Rent-A-Car