Enterprise Rent-A-Car

Reviews

• JF

  Jessica Frazier

  2 days ago
  1.0
  Car wasnt cleaned inside or out. Could've let that go as I just needed to get to my grandmother's funeral and back in a short amount of time. Wasn't told that if I dropped off after hours, that I would be charged another day. Tried speaking with management about the situation and the refused to refund. Have been dealing with HQ and that doesn't seem to be going anywhere either. Asked for a receipt multiple times, stating everything after the rental was dropped off and still haven't received it. This was a devastating trip to begin with only to be robbed of most of my refundable deposit and lack of empathy from the entire company.
• TF

  The Mendoza Family

  Apr 28, 2026
  3.0
  We recently had to go through Enterprise after our family vehicle was totaled in an accident. Our insurance set us up with a rental through this location, and I had the chance to work with Austin and Reuben. Both were very professional, respectful, and took the time to walk me through how long I could keep the rental and everything I needed to know before taking the vehicle out. While we were inspecting the car, Reuben also mentioned their Enterprise Car Sales division as an option when we were ready to purchase a replacement vehicle. We ended up going that route, and that experience was very positive as well, so I wanted to give him a big thank you for pointing us in that direction. The only issue we ran into was with the fuel policy when returning the vehicle. Based on my understanding at the time, I believed that if the tank was below 3/4, they would charge around $3.75 per gallon to bring it back up to that level, and that it would come out of the security deposit. When I returned the car, I didn’t refill it under that assumption. However, I was instead charged about $6.55 per gallon, which used up my security deposit and still resulted in an additional charge of about $5.67. It’s possible there was a misunderstanding on my end, but that part of the experience was frustrating. Had I known the actual rate, I would have simply filled the tank myself before returning the vehicle. Aside from that, everything else went very smoothly. The rental vehicle itself was clean and in great condition, and the staff continued to be kind, courteous, and professional throughout the process. It’s a bit of a shame, because this would have easily been a 5/5 experience otherwise, but that miscommunication around the fuel policy brought it down for me. Overall, still a positive experience, and I appreciate the help from Austin and Reuben during a stressful time. Thanks again.
• WY

  wendy yates

  Apr 9, 2026
  1.0
  I went to Culpeper enterprise because I dropped my car off at a near by shop. I called the day before to make sure I was going to have a full size vehicle. When I got there they tried to give me a Elantra which was not a full size then the inside so dirty and had dog hair everywhere which I’m allergic to dogs and cats. Then they gave me a suv and it had dog hair and stuff all over the seat. Then finally a Kia suv came in and I took it so I can leave to trade in to another enterprise today. And to top it off the man I spoke to enterprise had an attitude like take it or leave it and was laughing with the other associate. Then the 3 rd worker took over and helped me. I pray to never need to use Culpeper enterprise again.
• VW

  Victoria Walbroehl

  Apr 8, 2026
  5.0
  Seamless procedures for checking in and checking out. Employee personally attended to my check in procedure and dropped me back home even though technically it was the company lunch break time period. Kudos for making your customers feel appreciated and valued. Polite, friendly, and efficient !
• BB

  Bridgett Baker-Ihaza

  Apr 4, 2026
  5.0
  Staff was professional and knowledgeable. I had an emergency and they helped to do what was needed.