Cummins Sales and Service

Reviews

• MM

  Michelle Michaud

  May 21, 2026
  5.0
  I came into this facility roughly 2 years ago with a bad generator on my new rv. It was my 4th or 5th visit from other Cummins facilities in other states in just a couple of months. After each facility tried to find the problem and repairing something to make it work, the folks at this facility realized that my generator was a lemon and pushed corporate to provide me with a new one. Yay! It worked again! Thank you guys for helping me get it fixed and back out on the road in a somewhat reasonable time.
• MD

  Mark Dudman

  Nov 13, 2023
  5.0
  I have a 45ft American Eagle Motorcoach and my 12.5kw Onan generator was making a banging sound that got load then would go quiet for a few minutes and start up again. I brought it here for servicing on the way to FL. I found their technicians and management to be top notch. It took time to get to the root problem as they had to take the generator out of the coach, they worked with their support teams to confirm a manf defect in the power generation side (vs engine side) on an internal component. They kept me in the loop through the whole process. Getting the part shipped and installed took several days and they hosted me with 50A power in their lot while I waited. They even let me empty my tanks and fill with fresh water. I felt very well taken care of. The part was covered by warranty but the labor was not. Their management stood behind the Cummins brand name and came back with a very reasonable invoice amount. I would HIGHLY recommend them for engine and generator work!!
• KS

  Ken Salley

  Aug 18, 2021
  1.0
  What I though was great service for 15 years turned out to be not be service at all. For almost 10 yrs I asked them to fix my gen. as the starter was draging on our Allergo Bus. They would tighten up this or that , charged me and never fixed the problem. On my last service trip I ordered a new starter and had it replaced. Now the gen starts like it should. But this is only the minor part. They failed for 10 yrs. to grease the u-joint on my fan drive shaft. In the spring while on a camping trip I parked beside a simular Allegro Bus. Looking around we noticed alot of rust on the u-joints. After checking the shaft was about ready to fall. Not only were ALL the bearings gone, all that was left was 1/2 of the post on the u-joint. Had tyhat shaft broke lose who much damage would it have done?
• JS

  Jeff Stark

  May 9, 2019
  5.0
  Excellent service. Mark, Kevin, Joe and the mechanics were excellent. I highly endorse this Cummins facility. My motorhome is now working properly.
• DW

  Donald White

  Jul 28, 2018
  1.0
  Horrible customer service and warranty service. Would rather work harder to exclude warranty items then solve a customer problem. The only solutions anyone would offer were excuses and poor attempts to pass the buck. Just another example of a fine American company sliding down the hill of zero accountability for their products and services just to chase the almighty dollar.

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