Cavalier Ford Greenbrier

Reviews

• AW

  April Whittle

  3 days ago
  1.0
  My dad Chris Lowery had me made a state inspection appointment on last Thursday morning at 8am with orange team. They wanted to charge me for 600s for to removed my modified equipment is left pedal and Im paralyzed on right side. That i have it and took into the floor pan so I can drive it around town and work. I did say NO. Then charged me another 600s for something else i said that I wanted to get another opinion on it. They never told me what was Until 20. For state inspection. They never told me that was rejected inspection i saw and what for until I read the papers said that my car rejected for mostly for engine mount. They marked for floor pan where my modified equipment left pedal. Im never and never come back here again. Not even to get new vehicle for future and they lost me as customer. This place is not professional and great. Im glad going to my second opinion place for state inspection rejected. At least I will honestly and professional people fixed my car new transmission and these people how to do state inspection.
• JB

  Jason Begany

  6 days ago
  5.0
  We had at home service the gentlemen seen my wife as she got home asked if he could the recall. He showed the proper documents and provided a number she could call to verify it was legit. She's super vigilant when it comes to random people in the neighborhood so for her to be made comfortable to do the job on spot. He must of presented himself well.
• SP

  Stacy P

  Aug 26, 2026
  1.0
  I will never buy another vehicle from here again. From being lied to during the purchasing process, having to return multiple times when something goes wrong because they never fix it right the first time, and now being denied my rebates because the dealership service didn't process them correctly. I'm done with Ford. I'm done with Cavalier.
• CW

  Cecil White

  Aug 18, 2026
  1.0
  BEWARE… The service department at Cavalier Ford is absolutely horrible. I unfortunately have dealt with them several times. We purchased a used vehicle for my son from them. Within the first 2 weeks the alternator went out. The troubles tarted when Trying to communicate with them for the repairs. Communication is non existent. They cannot tell an estimated time that they will have the vehicle. If your call for updates, it takes forever for them to even figure out who is running point on your service and once they do that person is never available. No one returns a phone call with 24 hours if at all. Even when you get to speak to them, literally every time I have called the noted that are written in the system for my car are wrong. The service team and manger have an attitude of oh well we will get it done eventually. You are just stuck with whatever they feel like they want to do that day. Last time my son went to pick the car up they left him sitting there for an hour waiting for them to bring his car around and somehow they just forgot to do it. They had his car for 2 months and within 2 days it broke down with the same problem it took them 2 months to fix. He has made 4 car payments to a car that is sitting in a service bay. Horrible, horrible, horrible service. No one seems to care at all. No apologies for this last one just an oh well bring it back in and we will try to schedule to get it looked at.
• JO

  jamillah olds

  Aug 18, 2026
  1.0
  I’ve been doing service with this dealership since 2019 and I am absolutely appalled by their recent customer service and management. I got both me and my spouses oil changes done here on 8/10 and 6/19. How is it that not even 8 days later is the coolant 80% depleted already and we’re having to bring it in for a check. We were only just told by the service tech it’ll be $90 to do a pressure test to see if there is a leak. I understand, my question was if there is no leak because BOTH cars are basically empty on coolant then will you state the fluids were not topped off like they were noted during the works? He said…possibly or there was an air pocket. My father in law is master technician as well and I don’t appreciate being played the fool by anyone who believes I know nothing about my car. If the fluid was not topped off then own up to it. It’s quite a coincidence that both vehicles have the same concern and they’re 2 different models. The service tech and the director proceeded to berate my father in law throwing around how long they’ve been doing the work and my father in law is just confused that as loyal customers why couldn’t we have received better treatment. The fact is both of our vehicles were serviced at this location and both are having the same issue within a 2 month span. But do not worry the director who has been doing this for 30 years and the service tech can proudly say that in their years of “experience” but lack of customer service caused them to lose 2 loyal customers of 7 years. I have attached reference photos as well.