Cavalier Ford Greenbrier

Reviews

• RV

  Rich Venable

  3 days ago
  5.0
  Both the sales team and the maintenance managers do not try to upsell. They meet the individual needs of the customers and work hard to treat all customers respectfully and with a focus on service and customer retention. Best dealership I have worked with and I've been going there for almost a decade.
• JS

  jennifer smith

  3 days ago
  5.0
  I had a great experience at Cavalier Ford Greenbrier. My sales person David Cynar was excellent. I didnt feel rushed or obligated to buy anything. But ended up with our King Ranch because the team was so great! The finance manager Richard Hamilton was just as great. I was not there for hours and hours waiting. I was basically in and out. I will definitely be back to buy another vehicle
• WH

  Whitney Hedgepeth

  6 days ago
  3.0
  I would give the dealership 3 stars and my salesperson (William "Bill" Peterson) 1 star. If I purchase in the future, I will be using Tut Geth (see end of review for kudos to him)! My biggest issue was the lack of communication throughout the buying process. I came to the dealership with two college degrees completely qualified for the graduation program incentive, but my salesperson never explained their was an online process for that until after the hassle of a purchase was completed and two days of having my vehicle home. That created unnecessary confusion later considering the discount was already applied during my transaction. Communication from my salesperson was frustrating from the beginning. When he explained something, it often came across as, "This is what it is because I said so," without actually explaining the reasoning or the process behind it. Whenever I asked follow-up questions for clarification, he would simply repeat the same statement instead of answering the question. I was left feeling like I was being talked down to, and his demeanor made me feel as though I was expected to just accept the answer without understanding it. The financing process became extremely frustrating. There was an issue with my auto check "type" from my bank (NFCU), but instead of resolving everything before moving forward, I was instructed to cancel the insurance on my trade-in and activate insurance on the new truck before the deal was actually finalized to make the transaction smoother and faster. When the dealership wouldn't accept my trade-in check, I had to be driven by the sales team to my bank because I no longer had insurance on my trade-in and not technically finalized purchase on my new vehicle. The situation became even more confusing when the dealership informed NFCU ( trade-in lender) that additional money was needed to pay off my existing loan. The payoff amount they requested did not match the amount provided directly by the finance company. When my NFCU representative questioned the difference, she spoke with the sales manager, who essentially responded that "it is what it is" and that was the amount they needed in order to complete the sale. That explanation was not satisfactory. At that point (5:30 pm on a Friday; arrived at dealer at 10:30 am), I returned to the dealership prepared to cancel the purchase. I explained they were about to lose a sale over what I understood to be an $823 difference that conflicted with the payoff information from my lender. The manager then told me the difference was actually closer to $1,300 and blamed my bank for providing incorrect information and doing me a disservice. In the end, I agreed to finance through the dealership, but only after clearly stating the terms I was willing to accept and giving them 10 minutes to either meet those terms or I would leave. To their credit, they returned within the time I gave them and agreed to my requested terms, which ultimately saved the sale. Overall, the dealership eventually made the deal work, and I appreciate that they honored the financing terms I requested. However, the experience was far more stressful than it needed to be because of poor communication, inconsistent information, and a lack of transparency throughout the process. My salesperson's dismissive communication style made an already complicated transaction even more frustrating. The highlight of my experience during this day long transaction was actually with another salesman (Tut Geth) due to his positive, genuine, and overall caring attitude and demeanor. He wasn't even my salesman, but he interacted with me and my mom throughout the day and had us laughing and eased all of the anxiety of the transaction and communication issues! I will 100% purchase with him the next time around. I hope the dealership improves how it communicates with customers so others have a smoother experience.
• GS

  Greg Staylor

  Jun 29, 2026
  5.0
  I had a Ford factory recall started at another Ford dealership. They removed trim pieces leaving my Ford Explorer looking not so pretty. After a few months, I started regularly asking when the repair parts would be in so they could fix my vehicle. I kept getting excuses like the parts are out of stock, on back order, etc. so, after over a year, I asked Cavalier Ford and they were able to get the parts and repair my vehicle in less than two weeks. Needless to say, all my future business will be with Cavalier Ford.
• AW

  April Whittle

  Jun 19, 2026
  1.0
  Last year my dad and I had received letter about one time program for my car 2014 ford focus on tcm and another parts. Anyway my dad had another mechanical looked at 3 weeks ago. My dad found out that it was my car tcm was the problem for 12 years. The codes showed it and we had tried fixed with to shift fork actuatorA circuit to see will take it and didn't we had to have whole tcm automatically replacement with another mechanic at theirs shop. They said that going on for 12 years since i had my car. if know their problem with the vehicle don't give up get answers and found with it. I already have my 2014 ford focus tcm automatically transmission replacement with the another mechanic shop with brand new tcm automatically transmission what difference into driving. The general manager Zach wants to make it right. He needs to call my parents about it and explained all about it. My mother named is Karen Lowery. That will be good start.