Enterprise Rent-A-Car

Reviews

• AH

  Angel Hernandez

  Aug 21, 2026
  5.0
  Enterprise car rental was very good. Excellent customer service and friendly, knowledgeable staff. I will go back next time I need a car rental!
• MB

  Matthew Baldwin

  Jul 15, 2026
  1.0
  I booked a rental with a pick up. They did not pick me up. I called them and they said no cars were available at the moment but that they would have a car later. I found other arrangements and I then called back to cancel the reservation and they said it was already cancelled. This whole customer service experience was absolutely horrible with the exception of the person I initially spoke with to schedule the reservation initially.
• VV

  Val

  Jul 14, 2026
  1.0
  I want to share my experience because I think future customers should know what to watch for. I had a reservation through my insurance company for a basic vehicle. When I arrived, the branch told me the only car available was an upgraded Jeep. I specifically said I did not want an upgrade and asked for the most basic vehicle. Staff assured me my insurance would cover the difference because it was the only car on the lot, and even claimed it would be illegal for them not to pay otherwise. I never signed anything approving an upgrade charge. When I returned the Jeep, I was suddenly told I owed for a luxury upgrade. I reminded them of what I was told at pickup, and they said they would figure it out. A month later, the charge appeared on my card anyway. I was charged for an upgrade I never requested, never agreed to in writing, and was explicitly told I would not pay for. If a branch only has upgraded vehicles available, that should be the company's cost to absorb, not the customer's. I would appreciate someone from Enterprise reaching out to resolve this charge. Until then, I cannot recommend this location.
• MM

  MB

  Jul 13, 2026
  5.0
  A week after July 4th - 250th... Reserved (one way drop) a sub compact SUV, not available, free upgrade to a new Audi Q8, 85 miles on it, smooth ride, great gas mileage, too much hi tech stuff, touch screens are over rated and accidental touches screw up all settings, 12V charging port in between two drink cup holders is an accident waiting to happen and very dangerous, probably short out with first drink spill - not well thought out Audi... hi tech is very distracting, took an hour to figure out before I could leave the parking lot, and even then I still didn't know where everything was located; paranoid of damaging the interior since I had a few household items left to move from central VA to south GA, 500+ miles... Quick n Easy check in, out processes at start and end of trip, staff was very professional and helpful, clean, spacious office. Would use Enterprise again, recommend, etc... been using for over a decade now
• EH

  Emily Harchar

  Jul 10, 2026
  1.0
  After being involved in a car accident on vacation we booked several places online and then arrived to find no car. I called enterprise to avoid this situation and they stated to come down that they definitely have cars. We took an Uber from over an hour away and paid a hefty price only to find that they had no cars and no record of me calling as well as no apologies. They then stated that we must have spoke with the national number who did not know if they had cars or not but allowed us to book the reservation anyway. So we were basically stranded over an hour away from where we were vacationing. I should not have been told to come if they did not have any cars. Even worse the workers acted annoyed as soon as we walked in and didn't even say sorry and just proceesed to not even look up at us. This is the literal worst experience I have had with car rental. Even if you can't help someone it's costs ABSOLUTELY NOTHING to offer a kind word. Being a nurse, I am totally outraged by the actions of this business

Frequently Asked Questions About Enterprise Rent-A-Car