General RV Center

Reviews

• BB

  Bobbi

  today
  1.0
  Steer Clear of Bait-and-Switch Tactics and Fake "Bank" Rules I attempted to purchase a used 2024 Big Buggy BB12 (Stock# 356974) that has been sitting on their lot for over 120 days. Dealing with Richard and Chris was a nightmare of contradictions. First, Richard called me stating, "I have news, it went through,” But when I refused to give up my credit card number over the phone for a deposit, the story instantly flipped. The sales manager, Chris, called back claiming the loan hadn't actually been submitted yet because they "didn't have the terms." This was a complete lie, as I had already given my exact terms to Ryan, Richard, and the initial inquiry desk. Next, they tried to pressure me into a deposit by claiming "the bank mandates a deposit to finalize the loan." I told them to show me where the bank requested it, they then admitted it was actually an internal General RV policy, not a bank rule. Finally, after Richard verbally locked in an out-the-door price of $15,100 (including all my terms), Chris called back minutes later to "bump" the price up to $15,800 stating they couldn’t close the deal on the number I was quoted and had the hard inquiry hit on my credit for. I do not appreciate being treated like an easy target for deception. If you want transparent pricing and honest communication, look elsewhere.
• CR

  Cheryl Ruedi

  3 days ago
  1.0
  We purchased our Winnebago from General RV in June and are the first owners. I waited months to write this review because I wanted to give them every opportunity to resolve the issues. Before purchasing, I made a list of concerns and went over them with our salesman, including damaged/missing quarter-round trim. He was extremely attentive and enthusiastic during the sale and assured us these items would be addressed. Those promises mattered when we decided to purchase. Unfortunately, the follow-through after the sale has been very different. Problems started almost immediately. Within about a week, the refrigerator stopped working. We also had a generator issue caused by air in the line and concerns with deteriorated/rotten window weather stripping. The quarter-round situation best represents our experience. We waited months for the trim we were promised. General RV eventually scheduled us for an 11:00 AM pickup. We arrived on time and waited approximately 45 minutes, only to finally receive the wrong type of trim. Our camper has quarter-round around the flooring perimeter. They gave us completely different flat molding, in a color that didn’t match, along with seam tape that also didn’t match. We were told to cover the flat molding with the seam tape using a heat gun. They also offered to have us bring our entire camper back so they could install it. Installation wasn’t the problem. It was the wrong thing to install. We were perfectly willing to install the correct quarter-round ourselves. When I questioned why flat molding was being substituted for quarter-round, I was told this was “what Winnebago wanted us to do and install.” I asked to see Winnebago’s communication. What I was shown actually stated that the original quarter-round part number was “N/A and no replacement.” I was also shown communication about obtaining seam tape from Winnebago. Then the explanation changed: I was told, “this is what parts gave me, but the seam tape is what they sent for the unit.” So according to what I was ultimately told, General RV’s Parts department provided the flat molding, while Winnebago supplied the seam tape. That is quite different from saying Winnebago specifically approved the flat molding as the replacement. I wasn’t demanding a discontinued part. I simply asked them to find comparable dark-brown quarter-round or appropriate flooring-perimeter trim in the closest available color/profile. I even asked for four pieces so we could replace the affected trim ourselves and make everything consistent. That message was read approximately a month ago. I still have not received a response. RVs have problems. Parts get discontinued. I understand that. What I don’t understand is identifying issues before the sale, being assured they will be corrected, then spending months chasing those same promises afterward. Our salesman was incredibly engaged while General RV was earning our business, but the follow-through on what we were promised has not reflected that same urgency. My advice to anyone considering purchasing here: get every promise in writing (as I do) and strongly consider having every outstanding issue corrected before taking delivery. We trusted that the things we identified would be handled afterward. Months later, we’re still trying to get something as basic as the correct type of flooring trim.
• TF

  Tiffany Farmer

  6 days ago
  1.0
  We went to look at a camper we saw on their website. It is a used model so there obviously is some signs of use. The outside of the camper in photos looked pristine, but when we got there that was not the case. The bottom of the living room slide was missing 2 pieces on the ends, the paint was peeling very badly, and it appeared to have been repaired previously. None of this is in the photo listed online, that pictures has the missing pieces on the unit. They either edited the photo to hide the fact or used a photo of a different one of the same model. So buyer beware the photos may not match the what is actually on the lot.
• JB

  Jeff Burnett

  Oct 8, 2026
  5.0
  Brought out Motorhome in for a repair and the service advisor I was expecting was out sick. Lori (Laurie) Greene took over and was terrific. She listened to my story and paid attention. She kept me informed throughout the process and I felt taken care of. I was in automotive service for 30 years and she rates among the best I’ve experienced. Thank you Lori Greene and look forward to dealing with you in the future. Jeff Burnett
• SV

  Sophie Verdereau

  Sep 21, 2026
  5.0
  Tim West at Mc George in sales is the Michael Jordan of RV knowledge I believe exceptional would be a step down from how amazing the purchase process was for me. First of all I had lots of specific needs for the RV I wanted to buy since I was converting it into a mobile massage studio. There were plenty of options made available to view and there was no pushy rushed to buy right now feeling, even though some inventory is limited. It was more about exploring what would best suit me. The transition between departments seemed seamless as they worked together to complete my purchase. The finance department was helpful and multiple options were available to make my RV purchase affordable and a wise investment. I’m so grateful I chose to purchase a piece of my dream here. 🌺🌞

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