SIXT Rent a Car Washington National Airport

Reviews

• JJ

  JD JD

  3 days ago
  5.0
  I had an excellent experience with SIXT at DCA! The wait wasn’t long, and Sawida greeted me and was incredibly helpful with navigating my reservation, even offering helpful advice along the way. When I got to my assigned vehicle, it smelled like smoke. Latanya immediately stepped in and found me another vehicle. Unfortunately, that one also smelled like smoke, so she upgraded me for the inconvenience—which she absolutely did not have to do. Her willingness to make sure I left happy really stood out. But what impressed me most happened AFTER my rental. I unknowingly left my ENTIRE WALLET in the vehicle. Three weeks later, I received a message that they had found it and could ship it back to me! That level of honesty and customer care is priceless. Sawida and Latanya, THANK YOU! You both turned what could have been a stressful experience into an exceptional one. This is customer service done right!
• BH

  Billy Haddad

  3 days ago
  5.0
  I had a very positive experience with SIXT following a recent rental at Reagan National Airport. There was an issue with how part of my rental was billed, but what impressed me most was how seriously SIXT ultimately took the situation and the effort they made to resolve it fairly. Rachone Jackson from the Office of the COO personally reviewed my case, communicated clearly and professionally, and made sure the issue was fully resolved. That level of ownership and customer care really stood out to me. It’s easy to judge a company when everything goes perfectly, but I think you learn even more about a company by how it responds when things don’t go perfectly. In this case, SIXT handled the situation in a way that restored my confidence and reinforced my decision to continue renting with them. Very appreciative of Rachone and the SIXT team for the professionalism, responsiveness, and excellent customer service.
• EA

  Eman Magdi Abdelazim

  Aug 26, 2026
  1.0
  SCAM and extremely poor claims handling. I found a rental deal through Expedia and purchased Expedia’s rental car insurance. When I returned the vehicle, the rental company claimed there was a superficial scratch and charged me more than $1,330. The only breakdown I received was approximately $800 for the alleged damage, plus more than $500 in additional charges such as “diminished value” and an administrative fee, with no detailed explanation or supporting calculation for those amounts. Expedia’s insurance covered the original damage amount. However, after that payment was made, I suddenly received a new receipt showing another “incident” charge of $208. I have repeatedly asked them to explain what this new charge but I have received no meaningful answer. Reaching their claims department is also extremely difficult. I have spent around 30 minutes on hold on multiple days just trying to speak with someone. When I finally reached a representative, instead of explaining the new $208 charge or providing documentation to justify it, the response was simply a threat that the amount would be sent to a debt collector. If you are charging a customer for alleged vehicle damage after the damage was paid for especially for what was described as a superficial scratch, you should be able to provide clear documentation for the new invoice. Threatening debt collection instead of answering basic questions about the charges is completely unacceptable. I strongly recommend not renting with them.
• VA

  Vanessa Almendariz

  Aug 17, 2026
  1.0
  ⚠️ Tourists: Be Careful When Renting from Sixt Last year in Washington, I rented a car from Sixt and had a very disappointing experience. Despite having rental coverage through both my credit card and my brother’s, the counter process became stressful and confusing: * I was told my black credit card insurance would not work in the U.S., and I was strongly pressured to buy additional liability coverage even though it was optional and I already had insurance. * When I pointed this out, the agent refused to continue assisting me and told me to get back in line. * The agent refused to change the main driver and only allowed me to add a second driver for an additional charge. * I ultimately felt I had no choice but to sign the agreement because the agent would not provide service unless I accepted the additional charges. After the rental, I contacted customer service the same day. They initially agreed to refund the charges after return, but later only offered half the refund despite my clear explanation of the situation. Overall, I felt pressured and misled throughout the process. I would not rent from Sixt again. Don’t fall for “offers” and don’t agree to charges you don’t need.
• SL

  Sid Lodhi

  Aug 14, 2026
  5.0
  Melissa and I had a brilliant experience with SIXT at DCA International, thanks to the extraordinary professionalism and agility of Ms. Sawida. From the moment we arrived at the pickup point for our BMW X7, she demonstrated a level of customer service that goes far beyond exceptional. Her ability to anticipate our comfort needs, provide thoughtful recommendations, and select the perfect SUV for our trip reflected both expertise and genuine care. She didn’t just hand us the keys, she personally walked us to the vehicle, ensuring we were fully comfortable and confident before departure. Her poise, attentiveness, and truly remarkable customer‑centric approach made the entire experience seamless and memorable. It’s clear that Ms. Sawida embodies the qualities of a natural leader, professionalism, emotional intelligence, and an unwavering commitment to excellence. SIXT would benefit greatly from her talents in any leadership capacity. We also want to extend our sincere thanks to Mr. Lavar, whose support with the SUV’s technology was incredibly helpful. His clear explanations and patience ensured we were fully set up and ready to enjoy the X7’s features. SIXT has an exceptional team at DCA International, and we are deeply grateful for the outstanding service provided by Ms. Sawida and Mr. Lavar. If you’re seeking a premium, thoughtful, and elevated rental experience, this is the team you want by your side. Very respectfully, Melissa and Sid

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