Safelite AutoGlass

Reviews

• DM

  David Mittermaier

  2 days ago
  5.0
  I let the desk rep know I had a train to catch, and asked if they could work to get me out as quickly as possible. This location got me in 15 minutes earlier than my scheduled appointment and finished the job WELL before the expected time. They saved my parking and inspection stickers too, which saved me hours sitting at the DMV to replace them. I won’t go to any other auto glass shop for as long as I live in DC.
• MC

  Md Chowdhury

  Aug 15, 2026
  1.0
  Worst Experience I had a very disappointing experience getting my windshield replaced. I was told the job would take around 2 hours, but I ended up waiting for almost 4 hours. To make matters worse, after the replacement I noticed that one of my stickers was missing and another was completely damaged. Before the work was done, I was assured that the stickers would not be damaged and would be safely transferred to the new windshield. When I brought this to the mechanic’s attention, instead of taking responsibility or offering a solution, I was met with an attitude and told that the stickers were not their responsibility. This is unacceptable customer service. The long wait was already frustrating, but damaging/missing items after assuring the customer they would be safely handled, followed by an unhelpful response, made the experience even worse. I expected better service, communication, and accountability. I would strongly recommend that the company review how this situation was handled and provide a proper resolution.
• WS

  Wendy Severiche

  Aug 15, 2026
  1.0
  They replaced the glass for my 4RUNNER. And turned it with my camera not properly attached. They placed 3m tape and said that’s the best they could do. My inspection sticker couldn’t be placed back properly (understandable) said that’s not their problem and I could tape it with scotch. Last time I checked if I do that it’s against the law. My husband tried to go again and see if they could help with the camera, they went ahead and put another 3m tape and it’s still not properly attached The camera is not something I bought after market, it came with the car. It’s a stock Toyota dash cam. So now every time I drive the camera it falls off the windshield and hangs by the cable.
• MK

  Mehrdad Kavani

  Aug 10, 2026
  1.0
  HORRIBLE EXPERIENCE! I paid for a professional job and left with a damaged vehicle, a $1500 repair bill, and no accountability. I came here on a referral from Toyota and paid a $500 insurance deductible for a windshield replacement on July 14. At pickup, technicians told me the required ADAS calibration couldn't be completed due to a problem with the OBD port. Asked what the problem was, they said they didn't know. They asked whether a GPS tracker had ever been connected — none ever had — and suggested a previous owner may have caused it. I bought the vehicle new from Toyota in 2022, am its only owner, and have had it serviced only at Toyota. Following their instructions, I paid Toyota approximately $200 for diagnostics on July 17. Toyota documented physical damage to the OBD port pins consistent with a diagnostic device inserted with excessive force. Repair estimate: approximately $1,500. I was told a Safelite quality manager would come to Toyota, then told to bring the car back here instead. He concluded the port wasn't damaged and that the issue was wiring. I asked for that in writing and was told it would follow verification. It never came. At pickup, staff couldn't explain what was wrong with the port but denied responsibility and refused any documentation. Multiple calls to customer service since. Every one ends with an assurance of escalation to a manager. Nothing has been resolved. The port worked before July 14 and Safelite was the only party to access it. My vehicle's safety systems are still uncalibrated. A very bad experience from start to finish!
• RM

  Ryan Michalski

  Jul 30, 2026
  1.0
  My issue is that my driver side windshield wiper arm was bent during the windshield replacement. My existing wiper was fairly old and I didn't notice anything out of the ordinary. I replaced my wipers several days later and I could not get a new one to lie flat. I tried 5 diffferent brand new wipers before contacting Safelite. I brought it back in and the techs did their best to bend it back into a position where my new windshield wiper would lay flat without streaking. After leaving, I couldn't quite put my finger on what was off about the wiper pattern being made when using the wipers. The pattern just looked different. I was concerened with unusual wear to the wiper blade and potentially damaging the windshield, so I bought a replacement arm myself. In the picture, the new arm is on the right to give an idea how much it was bent, and that was after they did their best to bend it back to its original shape. So I'm frustrated that I spent $600 for a new windshield and then had to buy a replacement arm