National Car Rental

Reviews

• SC

  Supt Cowboy

  6 days ago
  1.0
  I really enjoy national car rental they really do a good job most of the time. But national rental car at Ronald Reagan national Airport is the worst I've ever experienced. Not a very good selection at all!! And then when trying to talk to the employees to see if I could upgrade or find something nice. Most of them were sitting in chairs and just like that's not available that's not available that's not available that's not available that's not available. I wish I would have rented with Avis or budget at that facility. Definitely need to upgrade and then talk to the staff.
• RC

  Randy Centanni

  Aug 28, 2026
  5.0
  Exceptional Service by Kebron Tsegaye, Exit Booth Agent at Reagan National Airport I would like to recognize Kebron Tsegaye for providing exceptional customer service as an Exit Booth Agent at Reagan National Airport. Kebron was professional, courteous, and attentive throughout the interaction. He patiently answered questions, provided clear and helpful information, and ensured a smooth and efficient experience. His positive attitude, professionalism, and commitment to customer satisfaction reflected extremely well on the organization. Thanks to his outstanding service, customers were able to get on the road quickly and confidently. Employees like Kebron make a lasting positive impression and exemplify the highest standards of customer care. Thank you, Kebron, for your exceptional service and dedication to customers. Raymond Centanni Jr.
• JC

  Joy Collins

  Aug 27, 2026
  5.0
  Everyone at Reagan was very friendly and helpful I needed to change my reservation to a one way and the date of return. Daniella was very helpful could not get the return location changed. Daniella assured me I would be ok to return to Cleveland. When returned to Cleveland airport was easy. The only issue was it took 4 days before I got my receipt after returning.
• SS

  Stacey.

  Aug 21, 2026
  1.0
  Awful experience had to travel for work and had some issues. Long story short the worker Bijou stole my wallet with my military id, passport card, credit cards and other items inside. He denied it however it was there till he entered the car and he left and they allowed him to leave and would not check cameras. The management and staff on site would not help. I had to call police and National staff was laughing at me. They had Bijou leave and he got away with robbing me a widow of a veteran a single mom. Yeah will never do business with national or enterprise ever again! I am waiting for police to complete investigation and will be pressing chargers. When I called corporate they stood by Bijou saying he is a wonderful employee and no reason he would steal he is a hard worker. Beware of the national rental staff especially employee named Bijou 5’6’ shaved head, slender, African American thick heavy accent. The response from the customer service desk at the rental location was… well a military id can be replaced it’s not that important and passport cards aren’t important they can be replaced and so can your drivers license and we’ll cancel your credit cards. So they did not care and were laughing at me and protected the thief and allowed him to get out of the area. Also, Although I see National replied when I call the numbers and try to talk to anyone they say they can't speak about the matter it is out of their hands and the employee did nothing. Yeah... so is it customary for national to gaslight people?
• LS

  Logan Sand

  Aug 12, 2026
  2.0
  I am currently renting a car from the National Car Rental at DCA. While we “lucked out” with a new Toyota RAV4, that was legitimately the only option. One of the reasons I like to rent from National is to do just that: pick any car in the row and be on my way. My wife and I arrived early morning Wednesday to find a single RAV4 in the row. The selection was comically bad. The folks behind us had to choose a Nissan Kicks (this review would have been rated worse), and behind them received a Pacifica van. It was legitimately one car in, one car out. Additionally, the exit process was awful. This is simple - I’ve done it many times. You show them your ID, CC, and you’re on your way. 2 of the 4 lanes were open for Alamo/National/Enterprise with about 20 cars in line. It took us nearly as long to go through the line as it did to get to Baltimore this afternoon. Needless to say, it’s getting the job done, and I’m thankful for a low mileage rental, however this DCA National Car Rental might in fact be their worst location.