Enterprise Rent-A-Car

Reviews

• HP

  H Parker

  Oct 6, 2026
  5.0
  The customer service rep was amazing. Very kind and helpful.
• KM

  Kelly McAllister

  Sep 18, 2026
  5.0
  The associates at this location are amazing! Incredibly friendly, knowledgeable, and fast. They offered top notch service even when it got busy. Highly recommend this branch! Also the car selection was pretty good!
• MS

  Melissa Shumacher

  Sep 8, 2026
  1.0
  I’m new to the area and needed a rental car while my car was in the shop. Unfortunately, the customer service here was extremely disappointing. I was barely acknowledged for the first 10 minutes after walking in, despite having a reservation. I then waited nearly an hour for a car to become available. Throughout the wait, I was repeatedly told the car would be ready “soon,” but no one could give me a clear estimate or meaningful update on how much longer it would take. A reservation should make the process more efficient, not result in an hour of waiting with little communication. I will not be returning to this location.
• JT

  Joe Taraya

  Sep 5, 2026
  5.0
  Awesome experience this week while I was leaving after my visit to Alexandria. I had some last minute itinerary changes and requested a rental the same afternoon. The ENTIRE team was super professional, understanding, and kept an upbeat attitude even when their waiting lobby was packed with customers. I didn't mind waiting because of how they consistently checked in with everyone waiting while multitasking to keep up with the demand. Amazing how they were all able to help one another. Very impressed and couldn't recommended this location enough.
• CW

  Cassandra Wood

  Sep 1, 2026
  1.0
  We reserved a standard SUV for 08/07/26 @ 8:00 AM We arrived around 9:00 AM, only one hour after our reservation time, and were told Enterprise had NO vehicles available. We were also told they had been out of vehicles since Thursday the day before our reservation, so our arrival time clearly was not the reason there was no vehicle waiting for us. They already knew they had an inventory issue. The manager told us he would work on getting us a vehicle and personally call around 10:30 AM. 10:30 came and went. No call. At 11:30, WE had to call THEM. We were told he was “still working on it.” Hours passed while we were repeatedly told surrounding Enterprise locations also had nothing available. Finally, around 3:30 PM, we were told they had a vehicle for us. We drove back, only to discover it was a small compact SUV not the standard SUV we reserved. With children, luggage, and a stroller, there was absolutely no way everything would fit. We were told the compact SUV was “the same price,” as if that made it equivalent to the larger vehicle we specifically reserved and needed. By this point, it was around 4:00 PM. The manager again promised he would get us something before they closed at 6:00 PM. So we waited. Again. At approximately 5:50 PM, we went back because they were about to close and once again, NO ONE had called us. We were FINALLY given an appropriate vehicle. And then we learned something that made the entire situation even more infuriating: we were told that some vehicles on the lot were being held for customers with reservations for SATURDAY the following day. So let me understand this: We had a confirmed reservation for THAT DAY, were waiting for hours (the whole work day), and vehicles were apparently sitting on the lot being held for customers who weren't picking them up until the NEXT DAY. How does that make any sense? We were told this issue was connected to the Friends & Family discount on our reservation. The explanation was essentially that Enterprise could make more money renting those vehicles to someone else rather than honoring our discounted reservation. If that is truly what happened, this wasn't simply an inventory problem. Vehicles were apparently available; our reservation just wasn't being prioritized. That's not customer service. That's corporate greed. We also called Enterprise customer service to escalate the situation and were specifically told a REGIONAL MANAGER would contact us THAT DAY. Guess what? NO ONE CALLED. When we eventually returned the vehicle, we were even told that next time we use the Friends & Family discount, we should call the location THE NIGHT BEFORE to make sure they have a vehicle available. WHY?! What is the purpose of making a reservation if the customer has to call beforehand to make sure Enterprise actually intends to honor it? If Enterprise accepts and confirms a reservation, managing inventory should be THEIR responsibility not the customer's. Because of this entire ordeal, we MISSED A WHOLE DAY OF OUR FAMILY REUNION. That's an entire day of our family trip gone. Time with our family that we can never get back. The most frustrating part is knowing that vehicles were apparently sitting on the lot while we waited all day, including vehicles being held for customers who weren't even arriving until the next day. If you don't have vehicles, communicate that BEFORE the customer arrives. If you accept a reservation, HONOR IT. If customer service promises a callback, FOLLOW THROUGH. And if you offer a Friends & Family discount, don't accept the reservation and then seemingly prioritize customers who will generate more revenue. Unfortunately, our experience made it feel like how much money Enterprise could make from our reservation mattered more than honoring it. IF a Friends & Family reservation is going to be treated as less important than a reservation that will make Enterprise more money, then why offer the discount at all.

Frequently Asked Questions About Enterprise Rent-A-Car