Enterprise Rent-A-Car

Reviews

• GS

  Galina S.

  Jun 16, 2026
  3.0
  I use this location every now and then because it’s close by. The staff is generally nice and I am giving 3 stars because of wait time. I made a reservation two days in advance. It still took 20-25 minutes wait time to get a car ready after I checked in which should not be the case. There was only one person servicing the counter but 3 people working in the office not sure what their roles were and why they couldn’t step in. There were people waiting in the waiting area as well. The office manager should prioritize resources so customers waiting at the location can be served.
• HM

  Hayal Manahle

  Jun 8, 2026
  2.0
  A rental office you can barely reach over the phone, underrated service...
• SS

  Sam Scribner

  May 14, 2026
  1.0
  I just had a horrible experience with this rental car location which I booked through Costco. I am a senior citizen and after a 20 hour train ride from Florida I arrived to pick up my rental car that I had booked the day before. I got an email after booking the room asking me to “check-in” and provide a credit card number. I tried twice to process the card and was unable to do so. When I got to the office, I mentioned this and the attendant said “we don’t do cc online”, or something to that effect. I presented two different credit cards. My debit card was not acceptable since my drivers license was out of state. My other card (visa) did not have my name printed on the card (security reasons) and was not accepted either. It was a new card and had not used it much so was unaware that my name was missing. I had forgotten to sign the other side. I was unable to rent a car and being late I had no alternative than to find a hotel to stay the night instead of proceeding with my trip to Pennsylvania. Both the employees in the office were completely unfazed by my predicament. I was totally dejected and sat down awhile to figure out my next move. The two attendants continued to talk about other cars for other customers. Depressed, stunned and angry at the way I was treated. It seems going through Costco is no help either.
• JV

  J V

  May 12, 2026
  5.0
  I had a great experience with Enterprise at the Alexandria Huntington location for my rental from May 8th through May 11th. The gentleman who assisted me provided excellent customer service from start to finish. He was professional, helpful, and made the rental process smooth and easy. I appreciated how welcoming and attentive he was, especially when answering questions and making sure everything was handled properly. The vehicle was ready, clean, and met my needs for the rental period. The pickup and return process were both efficient, which made the overall experience stress-free. I truly appreciated the level of service at this location and would definitely rent from Enterprise here again. Great customer service makes a big difference, and the team at the Alexandria Huntington location delivered.
• MP

  Max P

  Mar 25, 2026
  1.0
  Made a reservation 3 days before pickup. When I arrived, no car was on the lot and was told car was in for repairs and should be 30mins. Came back 45 mins later and was told it should be another 45mins-1hr, but no guarantees. Had to cancel and find another way to travel. Completely crazy how you can make a reservation, it is confirmed, then no cars at all are available. Reported to HQ and no one even has decency to call back. DO NOT RISK GOING HERE!!!

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