Advance Auto Parts

Reviews

• AB

  Amine Boulayoune

  Oct 30, 2026
  1.0
  The guy a register was very rude and it’s embarrassing to have someone like him talking to people in very mean ways , I asked him a simple question he said “this is a dumb question “ He is the skinny African American
• HB

  Hasib Big

  Oct 29, 2026
  1.0
  Very Disappointing Customer Service Experience I had a very disappointing experience at the Advance Auto Parts location on Duke Street in Alexandria on Wednesday, October 28, 2026, between approximately 6:00 and 8:00 p.m. The lady working at the front desk had a very aggressive attitude and showed a serious lack of customer service. I had purchased an item only about two hours earlier, but when I tried to return it, she refused to accept the return. The way she handled the situation was very unprofessional and made the experience extremely unpleasant. What makes this experience even more disappointing is that earlier that same day, I worked with a lady on the commercial side who was respectful, helpful, and provided excellent customer service. She is a great example of how customers should be treated. I understand that return policies exist, but employees should communicate those policies respectfully and professionally. I kindly ask management to review this incident and provide the necessary customer service training to ensure customers are treated with respect. I appreciate good customer service and believe every customer deserves to be treated professionally. I hope management takes this feedback seriously and works to improve the customer experience at this location.
• CW

  Chennault Wright

  Sep 22, 2026
  5.0
  I would like to personally thank Miss Vita for assists and professional attitude! She was helpful, pleasant and knowledge. I am the CEO of Property Preservers LLC. I will continue my business at this location because she was very informative!
• SC

  Saul De La Cruz

  Sep 15, 2026
  1.0
  I went to Auto Parts looking for help with a paint color, and the service I received was completely unacceptable. A male employee —a Latino man— came out, and when I asked if he could help me with the paint color, he responded in a rude, unprofessional, and disrespectful manner. He told me to look for it on my own and that “if I was lucky,” I would find the product I needed. He also said that he “is not a paint professional,” as if that justified his lack of customer service. If someone doesn’t know how to help customers, they are in the wrong job. This place shows a serious lack of courtesy, no willingness to assist, and extremely poor customer service. I hope this review helps improve their training and encourages them to treat customers with respect and professionalism.
• GS

  Glenda Smith

  Sep 15, 2026
  1.0
  I would give this location 0 stars if I could. My husband called the store ahead of time to ask if they sold paint for cars. Instead of providing any useful information, the person on the phone told him to come into the store so they could take a look. He went to the store today hoping to get some assistance. Unfortunately, the experience was extremely disappointing. The Hispanic male representative who assisted him was rude, unprofessional, and completely unhelpful. When my husband asked about paint for his car, the representative simply told him to look for it himself in the store, without providing any direction or even explaining which section he should check. There was a reason my husband asked for assistance in the first place. If customers knew where to find the product, they wouldn't need to ask an employee for help. A basic expectation of customer service is being able to direct customers to the appropriate product, answer questions, and offer guidance. My husband and I have both worked in the customer service industry for more than 20 years, so we understand the importance of treating customers respectfully and making an effort to help them. Unfortunately, the service we experienced at this location was completely unacceptable and fell far short of what customers should expect. Employees should be properly trained in customer service and product knowledge. Customers should not be left to search for products on their own after specifically asking an employee for assistance. This was an extremely frustrating and disappointing experience. I hope management takes this feedback seriously, identifies the employee involved, and provides the staff with the training necessary to improve the customer experience.

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