To start, I had an absolutely awful experience the last time I had my oil changed at a different Les Schwab location. That experience left such a bad impression that I honestly never wanted to return to the company. However, this location completely changed my perspective and restored my trust in Les Schwab!
From the moment I arrived, the customer service was exceptional. Someone opened the door for me as I walked in, which immediately made me feel welcomed and valued as a customer. It might seem like a small gesture, but it’s those little things that truly set a business apart.
What impressed me most was the employees themselves. You can genuinely tell that this is a team of people who enjoy their jobs, take pride in their work, believe in their company, and trust the services they provide. Every employee I observed was professional, knowledgeable, friendly, and incredibly attentive. The way they communicated with customers was outstanding. Their choice of words, professionalism, explanations, and overall customer service were some of the best I’ve experienced.
I also paid attention to how they treated other customers, not just myself. Not once did I see a customer standing at the counter waiting to be helped. Every person who walked in was acknowledged and taken care of immediately. Even the phones never rang more than twice before an employee made it a priority to answer. The level of attentiveness, teamwork, and efficiency was genuinely impressive. It’s rare to walk into a business and see an entire team consistently providing that level of service.
Before my appointment, I had called several days in advance to receive a quote for a standard oil change. To my surprise, the final price was actually LESS than what I had originally been quoted! That’s always a pleasant surprise, especially when so many businesses seem to find ways to charge more than expected.
On top of that, they went above and beyond with my vehicle. They completed a thorough inspection, checking my tires, tire pressure, brakes, alignment, oil, and any urgent repairs or maintenance concerns. They made sure I understood the condition of my vehicle and what, if anything, needed attention. I never felt pressured or like they were trying to sell me something unnecessary. Instead, I felt like they genuinely cared about my vehicle, my safety, and my overall experience.
And here’s what makes this experience even more impressive: I called approximately 12 different places to compare prices before deciding where to go. Because of my previous experience with another Les Schwab, I was determined to find somewhere else. However, after all those phone calls, this location still offered the most affordable pricing. Not only did they have the best price, but they also provided the best customer service and overall experience I could have asked for.
I truly believe that great customer service starts with employees who feel valued, supported, and confident in the company they work for. Whatever management is doing at this location, they are doing it RIGHT. The positive environment, teamwork, professionalism, and genuine care for customers were noticeable in every single interaction.
This team didn’t just provide me with a great oil change. They completely turned around a negative impression I had of the entire company. That is something worth recognizing!
I walked in hesitant to give Les Schwab another chance and walked out knowing that this will be my go-to location for years to come.
Thank you to the entire team for showing what exceptional customer service should look like. Your hard work, attention to detail, and genuine kindness do not go unnoticed. I hope management and corporate recognize what an incredible group of employees they have at this location.
You have absolutely earned a loyal customer, and I will be recommending this location to everyone I know!
LH
Lee Hamilton
Aug 14, 2026
WOW!!
So grateful to this Les Schwab and its outstanding team. They helped bail 4 seniors out of a jam. Our Subaru Outback with only 59K miles let us down. Spouse and I live in WA state, were visiting a couple staying at family place in town. SUV lost power, started smoking at adjacent intersection.
Barely able to pull into lot. Employees saw smoke and fluid spilling. Shop had just closed. "Get out" of vehicle staff called.
A team member looked under hood, said likely major transmission repair needed. Team allowed us to wait in cool lobby, ordered a Lyft for us, suggested 2 transmission repair businesses! Staff waited for our Lyft at least 15 minutes after closing. Les Schwab covered cost of ride, allowed us to leave SUV overnight so we could choose auto shop, arrange towing. They were correct about transmission. Replaced transmission hoses ($1430 ouch).
We depend on Les Schwab in WA, have used a few locations for tire repair, other services. Always excellent service.
ABOVE AND BEYOND. 🤩