Budget Car and Truck Rental - CLOSED

Reviews

• SW

  Stephanie Washington

  Jan 26, 2023
  5.0
  Cathy at Budget car rental in west valley Her customer service was excellent very helpful with our needs would definitely do a rental from budget in west valley again. THANK YOU Cathy with a C
• SG

  Sharon Gerrard

  Dec 29, 2020
  1.0
  When I made my reservation I asked for a Toyota Carola and when I got there I was told I got the Dodge Charger which was an upgrade. I tried to use my debit card and they said I couldn't use debit for the Charger. I had to use a credit card but I don't have a credit card. They had a Toyota at the airport and I could use debit on that but I had to show verification of my address and my insurance card with a current address. I had to contact my insurance company to fax them my policy. I had to wait 45 minutes before the Toyota came from the airport. I was not happy with not able to use debit and also the wait time to get the car I originally asked for.
• RF

  RebelGoat FPV

  Aug 6, 2018
  2.0
  I reserved a truck online for p/u on a Sunday morning at 9:00 AM. My wife and I sat there waiting until 9:30 AM and no one showed up. We called Budget and they indicated it would take up to 2 hrs for someone to get a hold of us. We ended out going to uhaul and getting a truck there. The only reason I'm giving 2 stars is because Budget refunded the money (reluctantly). Not recommended.
• SS

  Sloan Sampson

  Jul 23, 2018
  1.0
  THEY DONT INSPECT THEIR TRUCKS OR HONOR RESERVATIONS. First they gave my reservation away so when I arrived I didn't receive it. The truck they then tried to give me next had a dead battery and the one I eventually ended up with had a massive leak in the fuel hose which left me stranded when I tried to refuel 3 hours away.

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