Budget Car and Truck Rental

Reviews

• BH

  Brittni Hawk

  5 days ago
  1.0
  I wanna follow up on my fiancé‘s post. That’s a few post below. Unfortunately, I cannot even post everything I truly have to say about Budget because there are not enough characters allowed to fully explain the level of disrespect and unprofessionalism we experienced. But one thing I absolutely will speak on is the complete disrespect shown when an employee looked at my military ID, First, when I asked if the military discount had been applied to the rental, the employee responded with, “I don’t know, how much do you spend?” Completely unprofessional and unnecessary. Then I handed over my driver’s license along with my military ID so they could verify it. Another older gentleman came over, looked at my military ID with a smug expression, said, “What is this… don’t need that,” and shoved/tossed my ID back across the counter. Not handed back respectfully. Not set down. Tossed. That moment hit deeper than he probably realized. That military ID is not “just an ID” to me. My late husband served this country for 12 years. He was not some “average Joe” in the military. He sacrificed his life in service, and that ID represents that sacrifice. Watching someone treat it with disrespect and attitude was absolutely disgusting. And somehow, even after that, the experience only continued to get worse. We were given TWO filthy rental vehicles before even leaving the lot. The first had pet hair, food, trash, and dirt throughout the vehicle. The second smelled strongly of weed, had stains, footprints, and handprints everywhere, and my children were expected to ride in it. When I respectfully addressed these issues, I was met with attitude, sarcasm, and annoyance as if I was somehow the inconvenience for expecting a clean vehicle I was paying for. One employee even responded with: “Well, it’s a rental. There’s bound to be trash and food between the seats.” I’m sorry, but absolutely not. In all my years of renting vehicles, I have NEVER experienced cars this filthy combined with employees this rude and dismissive. To make matters worse, corporate customer service was just as inconsistent and unhelpful. We received multiple conflicting answers from different agents, promises of discounts that were never applied, and absolutely zero accountability. For a company that advertises itself as “military friendly,” this experience was unacceptable. I will never rent from Budget again, and I will absolutely be warning fellow military families and service members about how we were treated.
• JK

  Jane Kautzer

  6 days ago
  5.0
  St George Airport desk was right next to baggage claim. Checking in and picking up a car was fast and easy.
• RH

  Ricky Hafen

  6 days ago
  1.0
  Your told to park in a certain area, you park where the agent suggests just to return to find out your vehicle is impunded, then I get over charged for the rental. I filed a complaint and was informed I would get the difference refunded and after 2 weeks nothing has been done. JUst be careful if using this place to rent your car, find out from airport personel where to park or another rental company. Very unethical and unprofessional organization.
• ZH

  Zac Hood

  Apr 29, 2026
  1.0
  Absolute disaster of an experience. Insanely rude staff. Had to give us a second car before we even left the lot because the first car was filthy with pet hair and a plastic fork in the door pocket. Second car just as filthy, dirt foot and hand prints everywhere, and reeked of weed. The miserable old porter gave my wife attitude after he made her point out the mess in the 1st car “well its a rental theres bound to be trash and food between the seats” and then finished with “well you dont have to drive it now.” There are not enough negative stars to give this trash bin. UPDATE: Their corporate customer service is a joke too. 3 different stories from 3 different agents. Don’t let this place ruin your trip
• SB

  Sarah Boomer

  Apr 18, 2026
  5.0
  I used USAA to arrange a 2 week SUV rental from St. George Airport Budget. My flight was 3 hours late (after 630 pm) on Easter Sunday but someone was there and aware. The car (Chevy Trax) was great and clean. I drove from St. George to Zion, Bryce, and Escalante - including the first 5 miles of Hole in the Rock. The price was very good with the USAA discount (just over 500).

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