General RV Center

Reviews

• KO

  Kim Otten

  Oct 2, 2026
  1.0
  **Extremely Disappointed – Buyer Beware\!** We purchased a used 2024 Grand Design Momentum 325G from this dealership in Utah, sight unseen, because we live in Montana\. We trusted their description and believed we were buying a relatively new RV in good condition\. Unfortunately, it has turned into a very expensive nightmare\. Since delivery, we have encountered one problem after another: - **Happy Jack bed system:** Was not working properly when we received the RV\. - **Large living room slide:** Would not extend, then would not retract\. Our repairman found evidence of previous work and possible damage\. The slide motor has failed and needs replacing\. - **12\-volt electrical system:** Was not working and we had to pay out of pocket to have it repaired\. - **Freshwater tank:** Now leaks water underneath the RV when we try to fill it\. - **Tires:** Were practically bald and had to be replaced, an expensive issue that was never disclosed\. We also had a frustrating experience with the extended warranty\. We were quoted one price, then given different information and ultimately told they could not honor the price we were offered\. **Customer service after the sale has been practically nonexistent\.** I was passed from person to person, left multiple messages with the service department, and never received a single return call\. Only one person was genuinely helpful\. What concerns us most is that the RV had apparently been sitting for some time, and our repairman’s findings raise questions about whether some problems existed before the sale\. We cannot say what the dealership knew, but the condition of this RV is unacceptable\. The one positive was that they helped us secure decent financing\. Unfortunately, that is completely overshadowed by the thousands of dollars in unexpected repairs and replacement costs\. **Our advice: Never buy an RV sight unseen without an independent inspection\.** We deeply regret trusting this dealership\. What should have been an exciting purchase has become an ongoing financial and emotional headache\. This unit is a lemon and should never have been sold in its current condition. **Buyer beware\. We wish we had bought somewhere else\.**
• CW

  CK Wai

  Sep 29, 2026
  1.0
  ⭐️ 1 star Guys, I get it. Times are tough, and everyone is trying to make the most out of every customer who walks through the door. But after my experience here, I have to say: if adding fees and changing the numbers is an Olympic sport, this dealership is definitely competing. Unfortunately, this was one of the most frustrating dealership experiences I have ever had. I want to highlight a few things from my actual experience: 1. Thank you, Joe — Sales Joe initially told me that the dealership could accept the price we discussed. After that, his manager decided the price wasn’t going to work after all, and the deal went back into renegotiation. It was a little surprising to be told one price was acceptable, only to have that decision reversed later. 2. Thank you, Joe — for the $1,200 “in-house inspection” I was quoted $1,200 for an in-house inspection of a used fifth wheel. After asking about the inspection, I was unable to obtain paperwork or documentation showing exactly what the $1,200 inspection included or what inspection report resulted from it. If you’re charging $1,200 for an inspection, I would expect something more substantial than, “Trust us, we inspected it.” 3. Thank you, Scott — Finance I emailed Scott three times asking for documentation showing proof of purchase because I had already paid for the RV in full. I explained that the purchase agreement alone was not the documentation I was requesting. I still did not receive the documentation I was asking for. The dealership also charged a $500 documentation fee, which makes the situation particularly frustrating. If I’m paying $500 for documentation, I’d really like to receive the documentation. 4. Thank you, Chris and Trevor — Parts & Service I was quoted approximately $2,500 for a fifth-wheel hitch, but the price I was initially given did not include tax or installation. Then I was told there would be another $150 charge for the safety chains. So apparently the $2,500 hitch comes with a bonus round: “What else can we add to this?” 😂 I understand that taxes, installation and accessories can legitimately cost extra. My issue was that these costs were not clearly presented to me upfront. 5. Thank you, Payson I brought these concerns forward because I hoped someone in management would review what happened and help resolve the issues. Unfortunately, I did not feel that my concerns were meaningfully acknowledged or resolved. After the entire experience, my biggest takeaway is simple: Ask questions. Get everything in writing. Confirm every fee. And don’t assume that the number you’re quoted is the number you’ll ultimately pay. I went into this dealership expecting to purchase a fifth wheel. I left feeling like I had accidentally enrolled in a master class called “Surprise Fees 101.” I can only speak for my own experience, and I hope other customers have a better one. But based on what happened to me, I would strongly recommend doing your homework, getting every promise and price in writing, and carefully reviewing every charge before signing anything.
• RB

  Robert Bell

  Sep 22, 2026
  5.0
  All of the staff were extremely helpful and very courteous!
• RF

  Rick & Laurie Fronk

  Sep 18, 2026
  5.0
  Pleasant experience. We would recommend General RV Center to any of our friends or relatives.
• JF

  Jay Frisoska

  Sep 11, 2026
  5.0
  Payton and dave came out to service our unit today. Real straight shooters got the job done quick and correct. They were fixing a propane leak that Draper dealer sent the unit out with. Thank you so much for being reasonable and taking care of us where the other dealer left us hanging with propane leaking under our bed and wanted me to waste my whole day hauling it in. I’m grateful I was treated like a human not a consumer with the South Weber location.

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