Alamo Rent A Car

Reviews

• DB

  Donna Babb

  May 10, 2026
  4.0
  Picking up vehicle and returning it in couldn’t have been easier at SLC airport. We skipped the line inside airport since we had checked in online (very easy too!). We had a choice of 4 SUVs. The Chev Blazer we picked was very clean and in great condition. It was very easy to maneuver through the 5 national parks in Southern Utah. *****We feel a local Alamo phone number to call is very much needed in case we had trouble and an owners manual needs to be kept in the glove box. There were several lights on instrument panel that we did not understand. (These 2 necessities resulted in 4/5 stars instead of 5/5 stars. ) Please find a way to add a phone number with easy visibility in the car!! Alamo is always our first choice in rental companies.😊
• CS

  Connor Smith

  May 7, 2026
  5.0
  Turns out customer service isn’t dead! My partner (US) and I (Aus) had recently organised to hire a car for a one way rental from Salt Lake City to Phoenix, Az through thrifty for a week. Upon collection of the car was met with an extremely unfriendly staff member who told us due to their policy we would be unable to hire the car we had arranged because I did not have a flight booked leaving Phoenix the day we returned the car. We tried to negotiate with the thrifty staff member but they were extremely rude and unhelpful which caused my partner and myself to become quite upset and frustrated with the situation as we had accomodations booked we needed to get to that night. While trying to come up with a new plan I decided to go and ask the neighbouring stall for a second opinion on the situation. I went to the Alamo stall and begun talking to Brenda. She was extremely friendly and once I explained our situation she was more than happy to try and assist us. We were able to use our debit card as a security bond as neither of us had a credit card and not having a flight booked wasn’t an issue as both things were a red flag for Thifty. As I booked in a fluster, I selected the days we needed it and booked the return point as the same place as pickup which was incorrect. Brenda noticed this and told me the price was going to increase quite dramatically as it was a one way rental which made sense to me and was obviously not ideal since we had already booked and paid for one rental that we weren’t even able to pickup! She understood our situation and wanted to help out so said she was going to speak to her manager and see if he would be able to help with our situation. Glen came over and asked a few general questions and made nice conversation with me while I filled in the needed paperwork and said he was going to help us out with our situation. He almost halved the price of the initial price we had agreed to help us out and was nothing but a gentleman through the entire process. Both Brenda and Glen helped turn a really unpleasant situation into a really positive one. Whenever I go on holidays now I’ll only be trying to book through Alamo because of this experience. They are both wonderful people and deserve praise for their attitudes and understanding. Thankyou guys, I really hope you get noticed and commended for this because you turned a really shitty day for my partner and myself into a better one! 10/10 Thankyou, Connor Smith
• PH

  Patrick Hooper

  May 5, 2026
  1.0
  My experience with Alamo, specifically the roadside assistance, was less than one star. After getting a nail in my tire I spent over 4 hours back and forth between the roadside assistance team and a 3rd party meant to dispatch help in the area. With no tire iron provided in the car, I had no opportunity to do the job myself as I'd intended. The recommendations were getting crazier and crazier, including the suggestion of me driving the flat tire 50 miles to drop the car off and they'd Uber me home (which was over 800 miles away). The last call I had with them was at 1:30am and I was informed that the previous agents had lied to me to get me off the phone and nobody was coming to help until after 8am when they knew I had to leave my location by 6am. To add to the negative experience, after I had sorted out the problem myself with help from people I didn't know in the area, a tow truck driver called and said he was on the way to help. Too bad this was 40 hours after the initial call and I had already made my way 600 of the 800 miles home. Upon returning the car, I was told that I would be compensated in some fashion but that has not happened and I doubt it will after all the lies I've received previously.
• IS

  ivana silva

  May 4, 2026
  1.0
  I had a very disappointing experience with Alamo. I rented a 15-passenger van for a group trip and was given one of the worst vehicles I’ve ever driven. The van had no modern features at all — no proper screen/display, no USB ports to charge phones, and extremely basic (almost outdated) equipment. It was also missing headrests for some passenger seats, which raised serious safety concerns. What shocked me the most is that I was told this was a “new” vehicle with just over 2,000 miles on it. It certainly did not feel new. The steering was incredibly stiff, making it very uncomfortable and physically exhausting to drive — I actually ended up with shoulder pain بسبب the effort required just to handle the wheel. For the high price I paid, I expected a much better, properly equipped vehicle. Instead, it felt like a downgraded, low-quality van that should not be in circulation for rental at that rate. I was in a rush due to a delayed flight and didn’t have time to request a replacement before leaving — which I regret. My advice: if you rent from Alamo, always check the vehicle carefully before driving off and request a different one immediately if needed. I would not recommend this experience.
• NC

  Nicolas Chotti

  Apr 28, 2026
  5.0
  J'avais réservé un gros 4X4 (catégorie Chevrolet Tahoe, Ford Expedition, Nissan Armada) pour vivre l'expérience américaine avec un véhicule local. Dans cette catégorie, à mon arrivée, il n'y avait que des Jeep Wagonner (ou Grand Wagonner, je ne sais plus), dans différentes couleurs. Mais le Tahoe était mon premier choix. Il y en avait disponible dans la catégorie supérieure (environ 15% plus chère). Ce n'était pas très clair pourquoi j'avais besoin de payer un supplément. Il y avait aussi des Dodge Durango dans la catégorie en dessous, moins cher donc, mais c'était des modèles V6 GT donc entrée de gamme (sièges tissu). J'ai pris un Chevrolet Suburban (qui est le modèle quasi identique au Tahoe), qui était neuf (3000 miles), et j'ai payé le supplément demandé, même si j'étais un peu déçu que ce soit un modèle d'entrée de gamme (moteur V8 5.3L et finition LT). J'ai expliqué la situation au retour et le responsable, un grand jeune homme, a été très compréhensif et m'a remboursé le surplus payé. C'est dommage que le personnel ne dispose pas des détails (moteurs et finitions) sur chaque modèle, ce serait plus simple pour choisir dans le parking (puisqu'on choisit soi-même son véhicule dans le parking, au sein de la catégorie réservée ; ou une autre catégorie inférieure ou supérieure avec l'aide du personnel).