Alamo Rent A Car

Reviews

• GL

  Gavin Lambie

  Jul 4, 2026
  3.0
  Booked a compact sedan after being informed that all US cars have GPS [Satnav]. When I collected the car, this was not an integral part of the car and I was given an old Tomtom unit. At no point was I offered an upgrade to a car that did have an integrated Satnav[GPS] such as a Compact SUV which I would have paid for. Staff were unable to show me how the Tomtom unit should be fixed to the car so it remained in the cupholder for the duration of my hire, out of my line of sight. This made driving more challenging and resulted in several wrong turns but thankfully no accidents.
• KR

  Kelly Roth

  Jul 1, 2026
  1.0
  DO NOT EVER USE ALAMO!!! If I could give a 0 Stars, I would!! We rented a Mercedes GLS, which is their largest SUV, it was very nice. Rented for vacation to North Rim of Grand Canyon. Second day of trip, the vehicle advised us that the rear pass/tire was going flat, it was about 10am. Pulled over and checked tire, it had a screw in the tread. Called Alamo roadside, they advised we had two options, wait for roadside service to come and change tire, so we could drive back to AirBnB, and wait for wreckers to bring new rental and tow current rental away. They advised closest Alamo was 3 1/2 hours away, so 6 hours min wait after roadside came and changed tire. Or we could have roadside come and change tire and then drive 6 hours to obtain new rental car. Once I pointed out that driving 6 hours on a "doughnut" tire was unsafe, the service agent stated that we could not do that, so he then advised we could change tire ourselves and drive 15 miles back to our stay location and he would have a tow truck bring our new rental to us and tow the first rental away. He advised we would receive a text confirmation for this service. Having tire repaired was not allowed. So we changed tire ourselves and drove back to AirBnB, and waited. Never received a text, so around noon I called back, the call system confirmed we had already call in and asked if it was the same issue, stated it was and was transfered to another service agent who advised everything was "enroute" and could take 6 to 8 hours from first call to receive new rental. I advised that we received no text to confirm the delivery, he advised that was not a problem, that it was already taken care of and to call back in 4 hours if still not delivered. So...at 4 we called back and went through system confirmation of same issue, system contected us with a young lady that stated no new rental was ordered or sent!!! I asked why would they send us a new rental, we can't drive the current one. She advised she did not know, but would find out what happened and correct the problem, put us on hold. She came back and advised she would have a vehicle sent from Enterprise rental, and have the luxury SUV towed. She advised we would be rented a Nissan Rouge. I advised we should have a similar vehicle, at least a Yukon or Wagoneer, if a simular luxury was not available. She stated we had no choice and could call Enterprise and ask about changing. Called Enterprise talked to customer service who stated they had no order for this, but would have a manager call us, guaranteed they would call ASAP....they NEVER CALLED! Called back hour later, talk to another Enterprise agent, who figured it out, call Alamo and recieved rental request, car sent, could not change. Enterprise sent a Nissan Rouge that had almost 60,000 miles on it, seats where broken down and the car smelled so bad, human BO stench. So the rest of our vacation we drove a very small SUV with high mileage and smelly interior, instead of a luxury SUV with 4000 miles on it and new car smell!! Heard nothing from Alamo, no "we're sorry", no "let us make it right", no "we'll only charge you the price of a Nissan Rouge". No, full luxury SUV charge.
• JR

  Johnathan Riddle

  Jun 30, 2026
  1.0
  I honestly don’t know where to start. I rented a car through you from Alamo in Salt Lake City, Ut and it was a mess from the start. The first SUV we picked had the keys locked inside. The second one had a back hatch that wouldn’t open. Finally, we got a car and left the airport. Just two days into the trip, the key fob stopped working. I called for help but couldn’t get anyone. So, I ended up walking 3 miles to a Walmart, bought a $6 battery, and walked back. Then when I dropped the car back off and tried to explain my situation the manager did not act like he even cared. I never again rent from them.
• HB

  Heidi Boyanton

  Jun 28, 2026
  5.0
  This was my first time renting a car because when I travel with my husband, he makes the travel arrangements. I arrived at SLC airport and headed towards rental car. The night before I read the pick up instructions. I located the compact SUV area, picked a car, and drove to the exit where I checked out, and headed to my VRBO. Rental car pick ups are so streamlined now. It was super easy. Returning the car was even easier. I parked in the rental car return area, cleaned out the car, and a Alamo employee scanned the barcode on the windsheild, and off I went! Simplicity!
• LM

  Lee Milligan

  Jun 28, 2026
  5.0
  Jeep Wrangler hire from Salt Lake City Airport. Booked the car for 2 weeks a good few months in advance for a very reasonable price. Pick process was quick and easy. The car itself was relatively new with around 4,700 miles on the clock and presented very clean. Travelled around various National Parks, Yellowstone, across to Rapid City, down to Colorado and back through Utah via Moab. Car never missed a beat, was comfortable and phone connected to car play without fuss. Only issue I had was a week into the trip a bird hit the windscreen heavily around where the rear view mirror is, I thought all was okay until a few days later a crack started to work its way down / across the screen about an inch extra a day. Fortunately upon return drop off having explained what had happened was advised it was not an issue and that it was covered under the CDW and I’d be emailed my final invoice for records. As stated once received there was no additional charges levied for the screen, so very appreciative of the CDW cover. Would recommend Alamo to friends and also hire again from them myself.