Budget Car and Truck Rental

Reviews

• RP

  Rachel Pope

  Sep 16, 2022
  1.0
  Will never rent from Budget. I tried to rent with my American Express Platinum card, that has car rental insurance. Budget refuses to rent cars unless you purchase their insurance. They wanted almost $50 a day for this. I refuse to pay that when I pay $500 a year for my credit card to have the insurance. I can’t believe AMEX hasn’t dropped Budget from a rental option. Horrible experience.
• KT

  King Tahfooah

  May 31, 2019
  5.0
  Great place to come to. Go see my man majed! Awesome guy! He is the man! Always being helpful and friendly
• EB

  El B

  Feb 15, 2019
  5.0
  Awesome service
• NN

  Name Name

  Apr 14, 2018
  5.0
  Excellent customer service. The place looks clean and very new. Sue was very outgoing and so kind. Thank you
• JS

  Juceléa Spitza

  Jul 16, 2016
  1.0
  Zero Stars! Very Hassle begging of vacation! Don't ruin your vacation or plans trying to rent with Budget! Neither this location or any other one. Made a reservation 2 weekes in advance for a convertable for one week. More than a month planning on our trip to SF to drive down the Pacific Coast Highway to LA. Well, getting to the store to pic up our mustang the receptionist started apologizing cause they did not have our car. No personal to bring it to their store from the airport. Ok, life happens, we are locals, no problem we go to the airport to pic it up. Once at the airport, we encounter a long line of unhappy customers. One lady with a reservation from 6 months ago waiting for 3 hours to get her car, they had a upgraded car but the sales person didn't want to give to her without charging the extra rate. About our convertable, they didn't have it either and there was another person waiting for a reserved convertable in front of us. I even tryed to negotiate, could drive any other car from SLC to SF if I could switch cars over there. He wanted to charge me more fees! Seems like they do this in Purpose! And no common sense of customer service at all !!!! Long story short, from the airport I called Enterprise, which has always been solid with their services. 10 min before their store close they could arrange someone to wait for us the get to ther store and fix us up with a car and the option to switch to a convertable in SF off any charge. The only reason didn't reserved with them before is because they are honest enough to not offer what they don't have.

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