Jiffy Lube

Reviews

• PH

  Patrick H

  1 day ago
  1.0
  Installed my splash guard incorrectly leading to it falling off and breaking. Location purchased a replacement part. When they installed the replacement, it did not fit correctly. The front corners sag, and there is bowing in the middle. Jeremy the manager, insisted that it was the correct OEM part but that Volvo had changed it. He refused to show me the order for the part that was purchased so I could verify which part it was. When he couldn't figure out why the part wouldn't fit properly, he then had me wait in the lobby for an hour. He then stated that he reviewed the video footage and decided that his technicians were not at fault. He told me he was no longer willing to work with me because of my attitude stating that I was not grateful for what they had done for me. I stated that nothing was fixed so what did I have to be grateful for. When I asked if it was necessary for me to escalate this to the corporate office he almost scoffed at me as if he had no concerns whatsoever with making this right for me. My feeling is that I brought my car in for an oil change and when I left, components of my car were broken. This doesn't feel right to me. Jeremy stated that the anchors the bolts screw in to in order to hold the splash guard to the car are worn out. My question to that is a) if they were originally worn out why wasn't it dragging before? b) why wasn't I notified and given the option to replace them before the splash guard was ruined. c) were the bolts properly installed as to not cause the anchors to break. If there is video footage that Jeremy claims is there, we should be able to see how much care the technician took to install the bolts. Were they torqued to proper specifications? I am extremely frustrated with the way Jeremy condescended and blamed me during this interaction. I am frustrated that my car is now in worse condition than when I brought it in. I feel like Jeremy was using every opportunity to minimize the locations responsibility and to put any bandage on the problem that I would be acceptable with. When I first brought the car back after discovering the splash guard was dragging, their initial fix was to kind of bolt it back up but still have it hanging down. Why do I feel like I need to fight every step of this in order to have a proper solution to a mistake that was made. I have had many oil changes done at multiple Jiffy Lubes. Any time I tell people where I get my oil changed they say "Oh I wouldn't go there" and then proceed to tell me a story about how Jiffy Lube messed up their car. Was I a fool for not listening to them?
• EC

  Eli Clark

  Apr 30, 2026
  5.0
  Good experience and friendly staff. Had a little hiccup, but they were honest about it, and fixed it quickly.
• OB

  Owain Banks

  Apr 28, 2026
  1.0
  Sexist scammers. My wife went here today and was totally ripped off. Asked for a full synthetic oil but the workers decided to give her the premium version without asking for it. The workers ADMITTED they gave her the premium without her permission just because "it was better". The reality is they were just trying to get her to pay more. They didn't do this to the other male customers in at the same time. They also told my wife that they we needed to replace the cabin air filter, when we didn't and backed down after my wife pushed back and showed we didn't need to. Disgraceful behavior from the staff here, will not be back.
• KC

  KAM COOMBS

  Apr 15, 2026
  2.0
  Jiffy Lube up-sells on everything and doesn’t hesitate to lie about situations in order to sell products and services that are unneeded “Please step around the corner here so I can up-sell you with lies and deceit.” I was told my oil, on arrival, was full, but then was told that I had a leak and I was down 2 quarts. (See photos) I have not had any leaks in my garage or on my driveway, but was told “it only happens when the car is in motion…” And, there is not one tiny drop of oil left, from leaking out 2 quarts, to drip on my driveway or garage? I get so sick of the upsell. I can’t believe anything I’m told and therefore may have a problem, that needs to be fixed, but can’t know if they’re lying to me just to get money. My motto is “If they recommend it, I get a second opinion and never have Jiffy Lube do it!” Very disappointed once again! If anyone knows where there is a decent, honest oil service place, please put it out there!
• MJ

  Mike J

  Apr 10, 2026
  1.0
  They stole a brand new vape out of my car. DO NOT GO HERE. Called store. They put me on hold for like 30-45 seconds and then came back and said they had checked everybodys pockets and it wasn't them. No way they checked everyones pockets, And i don't think they can do that, but literally basically just told me i'm out of luck without checking cameras or anything.

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