Camping World - Kaysville

Reviews

• WS

  Warren Smith

  2 days ago
  1.0
  I sold my 2022 Heartland Pioneer BH270 through Camping World’s RV-buying program. I received a preliminary estimate of $9,000 and drove approximately 90 minutes to the Kaysville store, where I left the trailer and provided the signed title. After inspection, the offer fell to $5,500—a $3,500 reduction. I understand that a preliminary estimate can change after inspection. What I found unacceptable was the refusal to provide the complete inspection report, moisture readings, or an itemized repair or valuation basis supporting a reduction of nearly 39%. I left detailed messages for General Manager Austin Thornton but never received a return call. Reception would not page or attempt to locate him and simply transferred me to voicemail. I ultimately accepted $5,500 because I did not want another three-hour round trip to retrieve the trailer and begin a separate resale process. Payment was completed, but the lack of documentation and meaningful escalation destroyed my trust. I would not use Camping World’s RV-buying program again.
• DG

  don gomez

  2 days ago
  5.0
  Jory my sales guy was fantastic. The whole staff was very nice and professional. I would suggest asking for Jory for any Rv purchases.
• TH

  treyton hawkes

  Oct 15, 2026
  1.0
  Worst service center of all time. 6 weeks to get an update, nobody there is helpful, and their service manager "Ray" is a complete joke, offering zero help other than name-calling and finger-pointing. AVOID THIS PLACE AT ALL COSTS
• BS

  Brian Satterthwaite

  Oct 14, 2026
  1.0
  I rarely write reviews unless a business is exceptionally good or exceptionally bad. Unfortunately, this is the latter. I set up a consignment agreement at the Kaysville location on July 15 of this year, and it was plagued with issues from the start. Dropping off my trailer was a hassle, as it was difficult to find anyone to take the keys and verify the paperwork. Following drop-off, communication entirely ceased. Between July 15 and September 28, I did not receive a single update. My texts and emails went completely ignored. When I finally called the main office on September 28, I was promised a callback within a few hours. It never came. I called again the next day, received the same empty promise, but was given a new email address. I emailed twice that day with zero response. Frustrated, I went to check on my trailer in person. The front office lady told me I couldn't go back without an escort, but that no one was available to take me. After waiting 30 minutes, I finally just walked back myself. After demanding answers, an employee promised to escalate the issue to Glen Glover, the consignment manager. Glen actually called me a few hours later. We had a decent conversation where he promised to look into my issues, gave me his direct "VIP" number, and assured me I would get quick responses. That was a complete lie. Over the next 18 days, I made more than 30 attempts to reach Glen and the facility via phone, text, email, and in-person visits. I was completely ghosted. This is hands-down the worst customer service I have ever experienced in my life. Avoid Camping World at all costs.
• NT

  Nate trotter

  Sep 12, 2026
  1.0
  We had our RV on consignment with Camping World, and the entire experience was extremely frustrating from start to finish. It took approximately a month and a half just to get our trailer listed for sale. For a company that specializes in RVs and consignment, that was already unacceptable. Unfortunately, things got significantly worse when our consignment ended. We had another company pick up and transport our RV back to us. When it arrived, we discovered that Camping World had apparently done nothing to prepare the RV for transportation. Things that should have obviously been secured before moving an RV were simply left unsecured: * The glass shower doors were not secured, and the handles broke off. * The TV was not secured. * Interior doors were not secured. * The license plate is missing. (Still) * The Happy Jack leveling system was left lowered and unsecured. * A folding table was placed on top of the bunk instead of being secured. During transportation, it flew off and put a hole in the wall. * All of the lights were left on. These aren’t obscure problems that require specialized knowledge. This is an RV dealership. You would expect a company that handles RVs every day to know how to properly secure an RV before it is transported. We delivered the RV to them in good condition, and we expected it to be returned in the same condition. Instead, we received it back with broken items, damage, missing equipment, and multiple things that were left unsecured. What has been even more disappointing is how Camping World has handled the situation—or, more accurately, how they haven’t handled it at all. I submitted a complaint to them online and received no response. My wife has called multiple times. Each time, after asking for her name, she is sent to voicemail because BRADY, who was our consignment contact, is supposedly busy. Despite leaving messages, Brady has repeatedly failed to call us back. So we’re left with damage to our RV, missing equipment, and broken items caused by their failure to properly prepare the RV for transportation—and we can’t even get someone at Camping World to return our calls and take responsibility for what happened. Not the best thing to happen now that we have to sell it ourselves. Mistakes happen. What really matters is how a company handles those mistakes. In this case, Camping World’s customer service has been extremely poor, communication has been almost nonexistent, and there has been no apparent willingness to take responsibility or even have a conversation about resolving the damage. Based on our experience, I would strongly recommend thinking twice before trusting Camping World with your RV. If this is how they treat a customer’s property when it leaves their lot, I would be very hesitant to consign, purchase, or have them handle an RV. Terrible customer service, extremely poor communication, and an unacceptable lack of accountability. I would not do business with them again.

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