DC
Doyle Carpenter
Aug 15, 2026
Unfortunately, after my purchase and delivery experience, I can only give General RV Draper two stars.
I purchased a new 2026 Tiffin Open Trail 25AO for approximately $160,000 and drove from Alabama to Utah to pick it up.
I dealt primarily with Rob during the purchase. He was honestly the saving grace that kept the deal together. We even connected personally because his father had kidney issues, and as a kidney donor and military veteran myself, I appreciated those conversations. Unfortunately, after I signed the purchase order, communication essentially disappeared. Emails went unanswered, and on delivery day neither Rob nor the other sales agent came down to greet me, thank me, or spend any meaningful time with me. After driving from Alabama to Utah and spending this kind of money, I expected at least some sort of welcome. Instead, I felt like another number.
The handling of recalls was also concerning. The RV had apparently been sitting on their lot for approximately four months after the roof-rack recall was issued, yet it wasn’t completed until I specifically asked about it shortly before delivery. I shouldn’t have to research outstanding recalls myself on a brand-new RV.
I was also told the 12-volt system update could take approximately 30 days for parts plus another 14 days for installation. Tiffin later told me the installation itself takes approximately two days.
The most disappointing part came immediately after signing the paperwork. I discovered electrical problems while I was still sitting in General RV’s parking lot. I expected some urgency from the dealership that had just sold me the RV. Instead, another dealer familiar with Tiffin was helping me troubleshoot faster than General RV. I also posted in a Tiffin owner’s group, and within about 30 minutes people connected directly with Tiffin were reaching out to help. There seemed to be more urgency from another dealer and the manufacturer than from the dealership whose parking lot I was still sitting in.
The RV was also delivered with approximately half a tank of diesel. I asked Jeff and another employee about it and was told that half a tank is their standard. If that’s the standard, I think the standard needs improvement. I’ve spent considerably less on vehicles and received a full tank.
The little things also add up. The waiting area provides free coffee and soft drinks, but snacks are for purchase. For customers spending hours there buying six-figure RVs, complimentary snacks or even a simple boxed lunch during an extended delivery would go a long way.
I’m very happy with the Tiffin itself, and Tiffin’s willingness to help has been one of the bright spots. I’m also not blaming General RV for electrical problems that haven’t yet been fully diagnosed. However, the communication, recall handling, lack of urgency after the sale, and overall delivery experience left me disappointed.
I didn’t expect a red carpet. I expected attention to detail, communication, and to feel like my business was appreciated.
Unfortunately, I left feeling like the priority was completing the sale rather than taking care of the customer afterward.
Two stars.
MC
Michelle Coulombe
Aug 14, 2026
I was the Draper Location First and foremost the store is great and the sales person is great. Here is were it all went wrong . I have a daughter who is struggling with breast cancer i overheard a lady at the front desk saying that she wishes she had cancer and it would just take her out of this world. I felt that this is very unprofessional and insensitive you never know who is around you that may be dealing with or has someone who has loss someone with cancer. I hope that you will address this situation and take appropriate action.
Don't ever buy their extend warranty as it will force you to work their servicing department which is absolutely the worst.
My SUP pump has been malfunctioning for 2 years now. It does not kick on to suck the water out of the reservoir into the grey tank. As such, water overflows into the cabinet area beneath the sink.
I brought my trailer in fall of last year to get the issue addressed and was promised a part would be ordered and a warranty claim would be submitted to Cornerstone, but was told to take my trailer home until the part came in. Weeks passed and I did not receive a follow up call. Multiple attempts to contact Service via phone are unanswered. Voicemails left went unreturned. I decided to winterize and store the trailer for the year.
Fast forward to this year, same SUP pump issue. Brought the trailer in for servicing, told them about the past service experience. Not only does it fall on deaf ears, they misdiagnose the issue because the service rep writes the issue as "SUP pump is leaking". Technician looks at it and says pump is working as designed as water is coming out of the overflow spout. They try to charge me for this diagnosis. I re-explain that the issue is that the pump is not turning on to suck the water from the reservoir into the grey tank. They test and confirm the issue and say they'll order a part. I take my trailer home as I have a camping trip. 2 weeks later (today), I get a call from the service rep saying I have an unpaid invoice for fixing the pump. I explain to her saying the service that has not been rendered, but we starts pushing back. I summarize the events and tell them I'm happy to bring it in to get service. She then tells me they're still waiting for the part. How can you claim that I owe you money for a service when you also see that the part as not even came in yet!?!?!?!?
We purchased a new 2027 Grand Design imagine xls 23LDe our first meeting with the receptionist was great, then we
Met with the rv tech Jack he was very informative but lead us to believe with solar panel and the two batteries this was a great unit for boondocking that turned not to be true. When we arrived home to Arizona the trailer set in front of our house for one night no hook ups and the batteries where both dead the fridge of off. So much for boondocking.
Then after the walk through my wife
And I had the opportunity to meet the sales manager Wes, this turned out to be the worst buying experience that we had ever encountered he is nothing more than a snake salesman not honest, misleading on so many issues. My first instinct was to get up and walkout, we didn’t in hindsight thats exactly what we should have done. He certainly has master the art of deception and double talk.
Walking away will always be a regret. We drove all the way from Phoenix to buy our new RV. I hope know one ever has to set and go through what we did to make a purchase that should have been as easy as signing on the dotted lines. Bottom line I could never recommend General RV in Draper knowing that they may have to set with a
Sale person with no integrity.
If you buy from general rv expect to be there all day. If you your an out of state buyer expect nothing to be fixed by the time you get there. I asked the sales man to go thru the camper and send me pictures of any damages, when he called me back he said it was all good. When I arrived at general rv one of the slide outs was damaged (like someone opened it into a tree). There was a tear in a couch, jacks didn’t want to retract, awning was tweaked and bent up and the trailer brakes didn’t work at all.
The tech and sales manger Zach, kept trying to force me out the door saying the brakes did indeed work. Sorry Zach but when you have a brake controller set to 100% and it lets your truck keep rolling, that means they aren’t working. What great service trying to send a guy over the Rocky Mountains pulling a 10,000 lb trailer with no brakes.
I ended up having to leave this camper there so they could fix it. After a week goes by general rv says they have it all done and that the brakes work. I had to pay someone to go get it for me because I didn’t have time with my work schedule to make another 800mile round trip. My guy gets there and he says that the Gen Y hitch they installed was mounted wrong, so then he ended up having to wait around at general rv.
The electric jacks on the camper had a hard time retracting and extending to get on my truck, the tech was trying everything he could, like banging on it with a hammer. Carrie and the tech told me it’s ok, that they could drop ship me a jack if I continue to have problems. (Still having problems, still haven’t seen this jack at my door) I’ve called and left voicemails , no one calls back. One time I got a hold of Zach and he told me they already put a new jack on this camper. Which never happened at all. The people who work here are incompetent. I will never buy or refer anyone to general rv again.
