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Cayshia Singer
5 days ago
We walked around with loyle and he was absolutely awesome, honestly and kind! I appreciate it so much. We did paperwork with Weston and he helped us more then we ever expected! We had a budget and he worked with us better then anywhere else and let me tell ya we walked out of 2 different places! So thank you Loyle for helping us find what we love and thank you Weston for helping us feel secure in our purchase! Also Justin helped us learn everything we needed too so we really appreciate him as well!!! You guys rock!
This was the best experience i have had purchasesing any thing from a dealership, Weston went above and beyond for us treaded us like family, also a shout out to loyle who didnt push and was honest about every thing i would refer any one to this general rv in Draper if you want a great experience.
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Loralee Barlow Young
Jul 1, 2026
The door to the bathroom in our trailer that we purchased in October fell off during our drive home. We took it to the service department on June 4th and it has been there for almost a month with little to no communication. We stopped by on Monday to check on it, since when we called we were disconnected. At that visit we were told it was being moved into the bay for repairs that afternoon. Tuesday we were told it would be another two weeks due to parts just being ordered, but we could pick it up (with no bathroom door) and bring it back when the parts came in. Very frustrated and disappointed.
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Chris Roberts
Jun 19, 2026
Rob and Bam are amazing. Bam is my neighbor and before I even knew he sold trailers this guy introduced himself to me made me feel welcome to the neighborhood is always helping the family's at the local park with baseball and activities genuinely a good dude. I helped Robs son out with a car and he also said he was there at general RV I told him I was looking for a good used trailer and boy did he deliver. 2 months whent by and he found me this. He whent above and beyond to show me how everything worked and make sure it was good for me before I took it out. Amazing. Zach was also at the counter and he was a very helpful person to get my paperwork squared away and very knowledgeable. I have worked for dealerships for a long time selling cars and what I noticed from my interaction here is that they hire great honest staff. Buy from these guys and they will take care of you.
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Larry Goering
Jun 14, 2026
UPDATE: It has now been 6 weeks since we took the RV in for repairs. No one at the dealership will answer the phone for even their Corporate customer service, whom I have now talked to several times. I have also emailed several times with zero response from Kristen, or anyone else for that matter including the General Manager. Geico Insurance had the same issue, and could not move the claim forward due to no one responding to them either.
DO NOT UNDER ANY CIRCUMSTANCES CONSIDER DOING BUSINESS HERE. Customer service after the sale has zero importance at this store. If I could give zero stars, I would.
We were mostly happy with the purchase experience a couple of months ago. There were some air bubbles in one of the decals, however, so it was agreed to bring it back to be replaced. A few weeks later we were told the decal was in and made an appointment to bring it back. We brought it in 16 days ago and have heard nothing from our Service Advisor Kristen since. The service department does not answer the phone and I have left 5 voicemails for both Kristen and Fernando the Service Manager, none of which have been returned even after the receptionist said she would make sure someone called me back. It's too bad that a positive buying experience has been completely negated by the service department.
