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Shalynn Hoggan
Oct 6, 2026
I recommend them! Our sales guy was Brian and he was wonderful made the whole experience one I won’t forget. Finance team worked hard and I revoked how fast they got us in an RV. To the service team who helped get our RV ready they did great so clean for used RV. The red carpet feeling is what we got I will recommend General RV to everyone!
SD
sean Douglass
Oct 6, 2026
I’ve had a wonderful experience purchasing cow with these guys all the way around from the purchase, maintenance, upgrades, etc. I highly recommend them. I even installed a new ac system in the front bedroom of our Brinkley to match the one in the kitchen area. It’s an icebox in there now 😁
DC
Doty Collins
Oct 4, 2026
I had been looking to buy a used Solis and stopped by the dealer while in Salt Lake for a concert. I had looked online and saw that they had a new one in stock and I just wanted to look inside. I told the salesman that I like the 59P better than the PX, but wanted AC. He excitedly told me that the 2027 59p they had in stock was equipped with AC. I expressed that I was not interested in spending that much money, and he gave the clear impression that if I wanted a 59p with AC, I would have to buy a 2027. He knew that was way over budget for me, and not once did he mention that I should look around for a 2026, which would also have AC. (Which I discovered about a week after the purchase). He extolled the benefits of buying new, only to have the finance manager insist that I had to buy an extended warranty because so many expensive things were going to malfunction. He was so insistent that I had to ask him twice to stop. They also gave the friend I was with permission to replace the broken pop top strut and had one shipped to my house. They had no idea if this person was actually qualified to work on my brand-new van. Everything about this sale felt like they just wanted to get my money and shove me out the door. After driving my motorhome from Pocatello to Draper Utah for the trade in and purchase, I ended up leaving there feeling like I had made a terrible mistake.
I will never purchase another trailer from General RV. I purchased my trailer new back in March at the RV show, had an amazing experience at the RV show and no issues up until the day I was picking up my trailer. I opted for the warranty due to knowing how trailers can have issues. The warranty included ceramic coating and interior coating.
When I arrive for pickup my trailer was dirty and the interior had dirty foot prints through out. When prepping the trailer for pickup multiple interior panels were damaged and left for my wife and I to find during the walk through. They seemed to have not realized they damaged them somehow and were just going to hope we didn’t notice it. We were told they would get the parts replaced ASAP and we could take the trailer and return in a few weeks when they show up.
It is now September and 2 of the 4 damaged pieces were replaced but during the replacement of 1 they ended up messing up other ones. This service department is a complete joke. They claim to have ordered the parts and have had me bring my trailer in numerous times to find out that they don’t have the parts or they’re wrong after the trailer sits on the lot for a week.
This latest visit the trailer has been there about a month with nothing fixed. No eta on when it will be fixed and little to no communication from anybody at the dealer. I’ve been promised over and over that they will take care of me and my trailer but all i get is tossed around from advisor to manager to advisor and it gets put off on to the next person and nobody handles any thing.
Save yourself trouble and purchase from somebody else. They will sweet talk you up until you sign papers and then they don’t care about you or your trailer.
We bought a travel trailer at the RV show. When we were scheduled to pick it up they had a very coordinated system to introduce us to the trailer, to make sure we understood everything and it went amoothly. The process of signing paperwork was easy. Thanks PJ, Wade, Dan and the people at the front desk. They are a very good company to work with.
