General RV Center

Reviews

• BB

  Brett Bangerter

  3 days ago
  5.0
  Andy was wonderful to work with. He helped us solve a complex issue with our trailer that had been hard to diagnose. He also is very knowledgeable with all things trailer related as well as helped guide us with towing solutions on our new truck. He is also just a down right nice guy.
• MS

  Morris Smith

  4 days ago
  1.0
  Took my trailer to get warranty work done on it.was told when I bought it everything would be covered under a $100. Deductable after a month and a half only one thing would be fixed unless I wanted to pay $1600. To start the repairs picked up trailer this morning and had to pay $239. Instead of 100. Deductable got it home still leaks water took it to general rv they told me to fix it would be $89.00 I will never deal with camper world ahain
• AC

  Anna Clemens

  May 9, 2026
  1.0
  We purchased a brand-new 2025 Heartland Cyclone 4118 from Paris RV in Payson, Utah, and the post-sale experience has been terrible. This is now our third attempt to pick up the camper since the initial walkthrough. We have only had it in our possession for three days total. The rest of the time, it has been with the dealer. We have already made our second payment on a camper we have barely been able to use. We live about four hours away, so every failed pickup is a major inconvenience. Each time we go back, it seems like one issue gets addressed while multiple other problems are left unresolved. The camper has had a water leak, a refrigerator that did not work and had to be replaced, an ice maker that was not hooked up after the replacement, kitchen slide issues with loose wires exposed, a main slide that jams every time it is extended or retracted, a bottom slide that jams into the fireplace and has damaged both trims, and a bedroom slide that gouged the floor. They repaired the vinyl floor, but did not fix the slide issue that caused the damage, so it gouged the floor again. We also still have a Lippert OneControl screen error that says: “Trouble finding connection. If problem persists contact dealer.” This is a brand-new RV, not a used project. These problems should have been caught, repaired, tested, and verified before telling us it was ready. Instead, we have been making payments on a camper we have barely been able to use while repeatedly driving four hours back to the dealership. Based on our experience, I would not recommend Paris RV in Payson, Utah. Be very careful, and do not accept delivery until every issue is fixed, tested, and documented.
• SB

  Sydney Fashion Boutique

  May 8, 2026
  5.0
  I want to say a special thank you to Josh — the ASL wizard. I lost hearing in one ear recently, and Josh made the whole place feel like home instead of an audio-free bunker. If you’re hard of hearing and someone signs, bring Josh into the loop — he’s your person. (He wasn’t the one we bought from, but he still earns top marks.) We wanted out of our charmingly named death trap, “Thor Hurricane.” After visiting 12 dealers (yes, twelve — feel free to gasp), we met Brett. Brett (coincidentally the same name as my husband), who goes by “Bam” for reasons nobody offered to explain. He was polite but clearly running on baby-duty exhaustion—lots of yawns—so I assumed a small child had declared war on his sleep. Still, he was attentive enough to lead us outside and show us three Class C diesels. Number 1 was my immediate favorite, as if a motorhome could wink. I told Bam plainly: give me what my husband and I want and you’ll have a deal. I specified the trade-in value, zero fees (including the obligatory “prep fee”), and a discount off the price. Back inside he gave the classic salesperson line, “Let me see what I can do.” Charmingly predictable. I replied, “Fine—then I’ll take it to your sales manager myself,” and walked over to Jonathan. Jonathan actually ran the numbers, agreed, and we shook hands. Deal made. We needed a day or two to sort funds, and during that interval something went wrong on their end. They fixed it—heroically and without drama—and more than made amends. All’s well that ends with less thunder and more sensible wheels. We had a 1:30 PM appointment that Friday — and yes, we were downgrading from a 30-foot storage palace to a 25-foot closet on wheels, so we needed time like a squirrel needs nuts. I asked to reschedule and they squeezed us in at 8:30 AM. Woo-hoo. We needed every minute. Brett was off at his son’s soccer game on Friday, but Jonathan was there — gave me a hug, said it was great doing business, and promised a photo with the new unit. He slipped away before I could catch him, so I cornered Jeff instead; he heroically posed with our rig and was lovely. This is our 5th rig. The team we bought from in NY were excellent, and these folks were too — from Josh (ASL hero) to Deanna (walk-through pro). Tell them exactly what you want and make it clear you’ll buy if they deliver. They’re polite, easy to deal with, and if anything goes wrong, they’ll fix it. Great job to everyone at the dealership — thank you. We made it back to Panama City in one piece, and the rig delivered everything we hoped for and then some. Much appreciated.
• BF

  Bethany Faden

  May 1, 2026
  5.0
  The real test of a dealership is how they treat you when a purchase DOESN'T happen. We worked with Brett/Bam at this dealership and he was amazing. He spent hours with us showing us trailer after trailer and meeting our needs over the course of 2-3 weeks. I found a better deal online...and Bam even went to bat for us and met the same price. For a variety of reasons the purchase never worked out...but I was throughly impressed with his professionalism, friendliness and courtesy. Would highly recommend.