I drove nearly four hours to see a travel trailer at Camping World Draper after negotiating a price I thought was fair. I knew it was used, but I did not expect a unit that looked heavily lived in and had not even been cleaned for my visit. I found a leak in the water heater compartment, damage to the freezer, a broken handle, and a slide-out bracket that looked close to failing. When I raised these concerns, the sales associate’s response was disappointing, especially after my long drive. They did not seem interested in addressing the issues. Instead, they tried to show me other used trailers that were nowhere near comparable in size or layout.
Communication between sales and finance was disorganized throughout the process. I had explicitly asked them not to shop my credit until after I had seen the trailer, but they did anyway. Finance also requested a loan amount roughly $12,000 higher than what was needed, which affected the rate I was quoted.
I left without buying it and went to Blue Compass in Wheat Ridge, Colorado, where I traded in my teardrop for a much cleaner, better-maintained trailer. Their team provided excellent service and made me feel valued as a customer. After my experience at Camping World Draper, I would never purchase from that location and would be very reluctant to shop at any other Camping World.
Hello,
At the outset I want to say I have never been to CAMPING WORLD. But because of the following information I hope never to have to go there.
A few months ago my Microwave, Refrigerator, and electrical outlets went out on my Thor Majestic Motorhome. Fortunately I purchased the extended warranty, and all those were protected. I called Camping World, they said it would cost me $300 to diagnose those 3 problems. I didn't understand why I'm paying anything over my deductible for these warrantied items.
I was on the Central Coast in California at the time, and found Mike's Mobile RV REPAIR. They came to me and diagnosed and repaired all my issues. And all I had to pay was my $100 deductible!
That was the end of that. Then while I was in Utah recently, I had to get a new Coach Battery. My son took it out in 10 minutes or less, and we called around to get a new Marine Battery. I called CAMPING WORLD to see their prices. Battery prices were similar to what I researched, BUT the kicker was to install it,
they charge $119.00 per hour, and it would take 2.5 hours, So
$297.50 .
I didn't get my Battery from Camping World. But the one I got my son put in, in under 15 minutes. In fact I could of installed it myself.
Guess What? I will NEVER go to CAMPING WORLD!
Thank You for Listening,
Kathryn
My experience selling my RV to Camping World/Good Sam in Draper has been an absolute mess. They were very cooperative and responsive—until after I dropped off my RV.
Since then, they have repeatedly sent me links requesting identification and other documents I already submitted and was specifically told had been received and accepted. Now, suddenly, those same documents are supposedly not accepted. Every time I call for an explanation, I get the runaround: transfer after transfer, voicemail after voicemail, or yet another 888 number to call. Meanwhile, they have possession of my RV, and I still do not have a finalized deal.
The manager at the Draper location was extremely rude and offered excuse after excuse. He told me they are new to this process and have only been completing acquisitions for about six months. That was never disclosed before I left my RV with them, nor was I warned that the process would be this disorganized and frustrating.
The lack of communication, accountability, and professionalism is unacceptable—especially when they already have someone’s RV in their possession. Based on my experience, I strongly recommend to attempt a sale elsewhere. What a joke of a process.
If I could give Camping World Draper negative stars, I would.
We are from Arizona and started this purchase on August 22. We finally got our camper on September 9—18 DAYS later. Almost nothing seemed to happen unless WE called and pushed them.
Credit wasn't run when promised. Paystubs weren't requested until we called a week later. We were repeatedly told they were waiting on the bank, yet when WE asked them to call the bank, the loan was approved.
Even more concerning, Tom in finance told us the bank REQUIRED GAP insurance and an extended warranty and that declining the warranty would DOUBLE our interest rate—after our loan had already been approved and we had already been given our rate. Representing an optional service contract as required for financing raises serious concerns about deceptive and potentially unlawful sales practices.
My husband was eventually told to drive two hours to Draper to sign and pick up the camper. He arrived when they opened, only to find out the paperwork wasn't there.
He spent THREE ENTIRE DAYS, OPEN TO CLOSE, sitting on their sales-floor recliners waiting—and TWO NIGHTS sleeping in the camper in their parking lot.
The camper they had supposedly "cleaned" still had leftover socks, gunk, and a dirty bed, so he slept on the couch. His truck had already been hooked up to the camper, so he couldn't simply drive somewhere else. Once Camping World closed, he was essentially stuck there without access to a bathroom or shower. Meanwhile, I was already home in Arizona waiting for my husband to finally come home.
They didn't have his hitch ready either and sent him elsewhere for installation. Then, despite repeatedly telling us the sway bars/equalizer were included, suddenly they weren't. Our cosigner had to pay another $600.
I had been dealing with Camping World's Corporate VIP complaint line since September 4. Their solution was essentially connecting me with general manager Michael and repeatedly telling us he'd "look into it." Very little changed.
They also promised us a $500 gift card and handed us $100. After I complained to corporate, suddenly nobody would acknowledge promising $500. They eventually gave us another $150—still only HALF of what we were promised.
We finally got our camper on September 9.
I do want to recognize Scott, who was wonderful. He patiently showed my husband how to use the RV, helped hook everything up, and even replaced our water-heater anode rod. He was genuinely kind and helpful and deserves recognition.
Unfortunately, one great employee couldn't make up for 18 days of poor communication, broken promises, unexpected expenses, questionable financing representations, three full days sitting in their dealership, two nights sleeping in their parking lot, and an enormous emotional toll on our family.
If you buy from Camping World Draper, GET EVERYTHING IN WRITING—especially financing terms, warranties, accessories, prices, and promised gift cards.
We got the camper we wanted, but after this experience, we will NEVER purchase from Camping World again.
Use extreme caution when leaving your RV with Camping World in Draper.
I brought in my 2018 Thor Chateau for a roof reseal. Dan upsold me on their Platinum package, which led to technicians inspecting and operating my slide-outs. They were functional beforehand, but employees later admitted that they operated a slide-out motor while multiple technicians physically pushed the room inward.
Lippert/Schwintek’s published procedure says the motors should be disconnected or disengaged before manually pushing the slide. After Camping World handled them, they operated significantly worse—and Camping World then quoted me approximately $6,800 to replace the entire slide-out units. I’m not an RV technician, and even I understand that forcing a slide inward while its motor is engaged can cause massive damage.
Camping World is also supposed to complete a walk-around inspection when an RV is dropped off, but that was not done with mine. This left no jointly documented record of its condition when they accepted it.
This isn’t my first serious issue here. During a previous visit, my catalytic converter was stolen while the RV was stored on their fenced property. After fighting to have the loss covered, the replacement they installed was later identified by another repair shop as incorrectly sized or improperly installed. The check-engine light has remained on even though I reported the issue.
Based on my experiences, I do not trust this location. In my opinion, its business practices feel shady, and I would look elsewhere for a shop with greater integrity and knowledgeable technicians who understand the systems they are working on.
If you do take your RV here, photograph and video everything beforehand, insist on a documented walk-around, get every authorization in writing, and carefully inspect and test everything before accepting it back.
