Budget Car and Truck Rental

Reviews

• CI

  Corbin Iverson

  Jan 17, 2024
  1.0
  Rented a car but no one in the office to help. Calling the local office and corporate and there is no way to get a hold of anyone. Been here an hour with nothing!! They seem happy to take your money but good luck getting a car.
• LS

  Lisa Stout-Bashioum

  Dec 2, 2021
  5.0
  This review is for Denise at the Cedar City Budget/Avis counter. Due to unforeseen circumstances, I was not able to return my rental to the Tucson Airport at the contracted date. I called the 800 number and the two reps were not helpful at all. They told me to contact the rental counter at Tucson Airport. I called there no less than 20 times (the 800# rep said just keep calling the Tucson desk) and each time it sent me into an automated loop with no opportunity for resolution whatsoever. In a last ditch effort to extend my rental contract, I went in person to the Cedar City rental counter. Denise saved the day by getting everything straightened out. She went above and beyond in her customer service. Thank you, Denise!
• SS

  Stefanie Smith

  Apr 1, 2020
  5.0
  My family needed a 4wheel drive car this past weekend, as my car wouldn't make it to Brian Head. We called right at 5pm when Dee was closing up, but knowing we were right down the street she waited for us. Dee made sure to rent us the best Jeep Wrangler :) and was very patient as we worked through providing our insurance. Dee was very helpful and provide amazing customer service from start to finish. We will be back
• NC

  Nicholas Crosby

  Oct 10, 2019
  1.0
  !!!!!!!!DO NOT RENT FROM THIS COMPANY!!!!!!!!I have had a reservation for 3 weeks prior. Well got a phone call the morning of picking it up and they do not have a car to rent. Left me high and dry DO NOT DO BUSINESS WITH BUDGET OR AVIS IN CEDAR CITY UTAH location. Very rude over the phone. Zero resolution for me I will never do business with them ever again!!!!
• RP

  RichardGlen Peterson

  Aug 4, 2019
  5.0
  PLEASE READ: One week this location will have a couple dozen reservations and the next week they'll have hundreds. They do their very best logistically to fill all their reservations but there are times they run low or out of cars. Rather than demonize the employees, if you choose to look at the situation through the lens of a compassionate human you'll realize that you'd much rather live in a world with a few inconveniences with kind people than no inconveniences with hateful and mean ones. The ladies who work the counter here do their absolute best to accommodate your reservation and I'd recommend you call the counter a few days ahead of when you need your vehicle just to be sure its going to be available. Some may view this as a pain but I can assure you it'll be worth your while to choose Budget over others and I'll tell you why. Who ever buys the rentals for this company doesn't by the cheapy models. The durangos have the nice engines, nav and heated seats, the Jeep are all 4x4 with same amenities as the durangos, the trucks are all top of the line trim levels, the cars are NICE.