Safelite Autoglass

Reviews

• BA

  Benjamin Archer

  Aug 24, 2026
  5.0
  This was our first time replacing a windshield and working with Safelite. Their quote was the best of those we gathered and included performing the work in our own driveway! I don’t know how the experience could have been better. We got an appointment within a few days, communications were smooth and expectations were made clear from beginning to end. Our tech John was very professional and kept us updated about his arrival time and changes to his ETA. He discussed potential damage to an old piece of trim before beginning his work (which ended up undamaged). He even corrected our wiper blade sequence as the short blade was where the long one was supposed to go, and transferred our oil change sticker to the new windshield. I’d strongly recommend their service!
• PP

  PrimarchBentley

  Aug 20, 2026
  5.0
  Pablo, the technician who showed up at my home, was very positive and great to work with. While the crack had expanded too much before he arrived (my fault for not parking in shade), he provided great advice and some general tips on taking care of rock damage in the future. I have full confidence he would have done a great job if the crack had not expanded too much beforehand. I wound up dropping my vehicle at the American Fork location - the work looks great, and the clarity of a new windshield on an older vehicle is fantastic.
• LR

  Lance Rodela

  Aug 14, 2026
  1.0
  The summary: Cheap windshields. Chips and cracks within 2 weeks. Paid $800+. Install was crooked. Had to take it back to get fixed. Took my Tesla here to get the windshield replaced went to pick it up and the windshield was lopsided not put on the right way. They were nice about it said I could bring it back another day but they couldn’t do it that day so I had to make another appointment. Arrange a drop off and a pick up and they were able to pull it off and put it back on the right way. Then come to find out they did not use Tesla OEM windshield like I asked they used an aftermarket windshield, then tried to sell me on the fact It has a lifetime warranty, but then reading the fine print. It does not cover rock chips less than 30 days later after driving it rock chip then another with spider cracking. Incredibly cheap windshield can’t even withstand more than a month of driving then mark them up to $800+. I drove the original factory windshield over three years without a single rock chip. Stay away from this place
• GN

  Gregory Sage Nielson

  Aug 9, 2026
  1.0
  Very disappointing experience with Safelite I had a scheduled appointment at 8:00 AM and arrived on time. At around 9:30 AM, I received a call from Safelite while I was still sitting in the lobby. I asked the front desk employee why they were calling me, and she said she didn’t know and assumed they were calling to let me know they were starting the recalibration. The interaction with the front desk was not very helpful or friendly. At 10:00 AM, I received a text saying that my vehicle was finished and ready for pickup. I was still sitting in the lobby at that exact time. Finally, around 11:00 AM, the front desk employee went into the back and yelled, “The 4Runner!” The technician then came out and apologized because I had been waiting there the entire time. When we went outside to inspect the vehicle, I was extremely disappointed with the condition it was left in. The exterior was covered in black, sticky smudges that appeared to be sealant. There was residue all over the pillars, hood, doors, and door handles. The interior was even worse. The old sealant that had been scraped off was left all over the dashboard, steering column, floor, and interior pillars. There was also black residue around the dashboard vents and speakers. The technician apologized and wiped off some of the larger messes, but I still had to go home and clean both the inside and outside of my vehicle myself. The technician who performed the replacement was Caleb. I understand that mistakes can happen, but leaving a customer’s vehicle in this condition shows a serious lack of attention to detail and care. I was still charged my insurance deductible, despite the poor quality of the service and the amount of additional time I had to spend cleaning up after the job. The original cost before insurance was around $1,100, so I expected a much higher level of service. If I had paid the full amount out of pocket, I would have disputed the charge with the owner/management. Overall, this was an extremely poor experience, from the long wait and lack of communication to the condition my vehicle was returned in. I would expect much better from a company like Safelite.
• JB

  Jared Beers

  Aug 6, 2026
  5.0
  I recently went on an unexpected (and entirely self-inflicted) adventure with Safelite Autoglass in American Fork, and somehow walked away a loyal customer for life. It all started on I-15 northbound when a rock decided my wife’s windshield looked lonely and punched a crater dead-center. Not a cute little chip you can just fill. This was a full-on “we’re not driving this thing like this” situation. So I did the responsible thing: got a quote from Safelite and scheduled an appointment. Cue the comedy of errors. When the excellent technician Pablo arrived, he took one look and realized I had somehow managed to book a rock-chip repair instead of a full windshield replacement. On a Saturday. Instead of sighing or rolling his eyes, he calmly researched the right part, called the appointment desk, and got everything fixed on the spot. Then he casually asked if we had a heated windshield. I confidently replied, “Nope, just the regular defrost.” Famous last words. The next day Robert showed up ready to install the new glass… and immediately asked about the heated element for the windshield wipers. My brain did a full reboot. “Oh. Right. That. Well… poop.” Once again, Robert (and earlier Pablo) just laughed it off, called the scheduling team, and got me booked correctly for the very next afternoon. No attitude. No eye-rolls. Just pure patience and good humor while I continued to demonstrate why I should never be allowed near the “schedule appointment” button unsupervised. Robert and Pablo were absolute pros. They turned what could have been an annoying series of my own mistakes into a surprisingly pleasant experience. Because of them, Safelite Autoglass in AF has earned a customer for life. Next time a rock picks a fight with my glass, I already know exactly who I’m calling. 5 stars and an A+ for service. Thanks, guys!

Frequently Asked Questions About Safelite Autoglass