AutoZone Auto Parts

Reviews

• EE

  Elisa

  Oct 14, 2026
  1.0
  I went to AutoZone to replace my car battery, which had been in my car since I purchased it. Before purchasing, I asked an associate if they could install the new battery, and he confirmed that they could. He gathered his tools and headed out to my car. What should have been a simple battery replacement turned into an absolute nightmare. It took the associate approximately 10 minutes just to remove the battery terminals before he dropped his socket into my engine bay. He then spent the NEXT HOUR attempting to retrieve it with a magnetic pickup tool. At one point, two associates and the manager, Alan, were all standing around my car searching for the missing socket. After an hour, the associate finally installed my battery. He was apologetic about losing his tool in my car and expressed hope that nothing would come of it. Unfortunately, the manager's response was a completely different story. Alan was incredibly rude, dismissive, and condescending when I expressed concern about a foreign object being left somewhere in my engine bay. He repeatedly insisted that it had fallen on the opposite side of the motor and would "just roll out," as if that somehow guaranteed it wouldn't cause a problem. His attitude made me feel as though my concerns were being dismissed simply because I was a woman who didn't know anything about cars. I was not asking for anything unreasonable. I simply wanted the tool that THEIR employee had dropped into MY car to be retrieved. I eventually called Christian Brothers Automotive up the road to see if they could help locate and remove the socket. They agreed to help, and Alan's response was, "If they find it, tell them I want my tool back," followed by a laugh. He then said, "If they charge you, just send me a bill or something." The casual, dismissive attitude toward a situation that his own employee had created was unbelievable. Thankfully, Christian Brothers Automotive found the socket in approximately FIVE MINUTES. Five minutes! Had the AutoZone employees taken the time to properly look under the car instead of spending an hour arbitrarily fishing around in my engine bay, they might have found it themselves. Instead, I was left standing outside in the heat for an hour dealing with a problem I never should have had to worry about in the first place. The associate at least showed remorse and apologized, but Alan's behavior was the final straw. A manager should be working to resolve a customer's concerns, not belittling them, laughing about the situation, or making them feel like an inconvenience. I will never return to this AutoZone. The lack of professionalism, accountability, and basic customer service was unacceptable. If you're in the area and need automotive help, do yourself a favor and go to Christian Brothers Automotive up the road. They were willing to help when AutoZone couldn't resolve a problem it created, and they found the missing socket in minutes. 10/10 for Christian Brothers, and 0/10 for this AutoZone's management.
• KB

  Kortney Boyd

  Aug 28, 2026
  1.0
  We brought our vehicle on May 20th to have the battery changed. Our vehicle had no other issue at the time. The employee not only pulled the wrong battery but installed the battery backwards, and had us start the car. The fuses and ABS module were immediately burnt. The fuses were replaced in the parking lot. The employee instructed us to drive and hope the codes cleared. They did not. We were then instructed by Autozone to take it to a dealership to get it diagnosed. It was diagnosed with the ABS module being "internally fried". After months of inconsistent contact with Autozone management and staff, they are trying to refuse paying for the ABS module to be replaced. This has been an extremely frustrating process and we still have no different answer from when the incident occurred on May 20th, 2026. It is now August 28th, 2026.
• TR

  Tanya Rossi

  Aug 19, 2026
  5.0
  Found what I needed and got great help too.
• EC

  Elizabeth De La Cruz

  Aug 14, 2026
  5.0
  It's always a 10/10 each time I come here 💕😁
• NO

  Nick O

  Aug 2, 2026
  5.0
  I needed a car battery 8:30pm on a Sunday right before the work week began and Andrew was great! He was very professional, courteous, and knowledgeable. New battery installed. Thanks!

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